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  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    130 votes
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      2 comments  ·  Bugs  ·  Admin →
    • to impove the Reporting tab and add option all. It will show the stats from all properties.

      As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

      41 votes
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      • Add static ID or Class to Iframes

        To make changes to Tawk.to App stuff you have to access the Iframes document object model.

        Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

        Atm everytime you refresh the page the id's refresh to a new unique one.

        And they dont have an actuall class.

        125 votes
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        • go conform with European privacy and data protection regulations

          Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
          Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
          Fix this plz!

          198 votes
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          • Make visitors geo location (city) visible in offline form

            Please add to offline form visitors Location- city.
            Thanks

            28 votes
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            • Allow use of both prechat form and triggers at the same time.

              We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

              158 votes
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              • 16 votes
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                • Dark Theme

                  Hi everyone,

                  My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

                  This color is great because it does not force your eyesight.

                  Vote em mim por um Tawk.to melhor #BR #TAWK.TO

                  36 votes
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                  • Mobile Chat 1st Message Pop-up

                    Please make the mobile chat pop-up like it does on PC. Massive attention grabber. I would pay you for that :)))

                    19 votes
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                    • Give time scheduler options at 5 minute blocks instead of only 15 minute

                      The current time scheduler options of 15 minutes only are very restricting. For example I have someone working til 6pm but the only options are to go off at 5.45pm or 6pm when really I need it to be 5.55pm.

                      21 votes
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                        1 comment  ·  Improvements  ·  Admin →
                      • Write the visitor "name" and "email" in the transcript template sent by email

                        If you add this fields in the email template sent to the admin email, it will be possible to sinc the transcripts with any people profile in any other tool.

                        Zapier Email Parser is capable of scraping an email, find relevant information (email and name) and later integrate with any tool.

                        28 votes
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                          1 comment  ·  Improvements  ·  Admin →
                        • When the chat ends, the user should be able to select a new department

                          Now once the user select the department in the pre form, that information is saved in the browser session and never is deleted. So the user always remains chatting in the same department.
                          The idea is when the chat ends the user should be able to select again the department.

                          24 votes
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                          • designer

                            Hire a designer to work on your chat widget!

                            You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

                            Just a thought.....

                            PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

                            55 votes
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                            • Contact list should capture all prechat form fields as structured data.

                              I added telephone to the prechat form, but it is not stored as a field in the contacts list. Only name and email appear structurally.

                              23 votes
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                                0 comments  ·  Bugs  ·  Admin →
                              • allow the disabling of administrators being able to select other administrators' names when answering a livechat

                                If multiple administrators have been part of/viewed a chat, then if the same user contacts us again, when an administrator accepts the new chat request, they have the option of "impersonating" one of the other administrators.

                                Not only can this cause confusion, it removes all accountability of what administrators are saying.

                                If an administrator can impersonate somebody else and is then rude or unhelpful, and the user then sends us a complaint, the wrong person would end up being disciplined, especially if the user does not provide a date/time of the incident, which makes investigation close to impossible.

                                I'm surprised…

                                3 votes
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                                  Good afternoon!
                                  Thank you for your request and feedback.

                                  User will see only impersonated name (Alias), but in history chat (into which visitor chat is converted after some time it is ended and is put in Messaging section) you are able to see real admin name who was serving the chat like – aliasName (adminName).
                                  Of course it requires some info (date/time as you mentioned) to find this chat. BUT also if you know to whom initially belong Alias name you can search by selecting show-chats-only, selecting that admin as Assignee and scroll through chats list looking for one that has two assignees put in dashed boxes.

                                  Such situation should not happen usually, cause if happens – such person should not work in a company, cause he frames other person.

                                • Integrate with Trello

                                  Integrating with Trello would make Tawk insanely powerful. Attaching tickets to Trello cards..etc would add another dimension to Tawk. Since a lot of companies use Trello for projects/customer orders...etc it would be helpful to be able to attach customer support tickets to those cards so that they are unified together in the workflow.

                                  12 votes
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                                    1 comment  ·  New features  ·  Admin →
                                  • add support for Rails Turbolinks

                                    Using the tawk to widget with turbolinks causes the widget to disappear after 5 navigation actions (clicking links). This seems to be due to the web sockets not being closed when the turbolinks are loaded. Support for either automatic websocket closing or an option to manually close the websockets when required

                                    26 votes
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                                      0 comments  ·  Bugs  ·  Admin →
                                    • The first department is always automatically selected

                                      In tawk, The first department always automatically selected every time. So no point in making that field required.

                                      It should show something like "Select a department" or show that field empty and force the visitor to select that field rather than auto-selecting the first dept.

                                      8 votes
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                                        1 comment  ·  Bugs  ·  Admin →
                                      • Allow to choose different chat/message icons.

                                        To be able to choose from different chat / message icons. I don't like the design of the message icon so I made one myself which I love, to later realize I cannot change it with normal css.

                                        I would love to have different icons to choose from.

                                        9 votes
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                                        • It is recommended to increase the function of transferring files and pictures in private chat and group chat.

                                          It is recommended to increase the function of transferring files and pictures in private chat and group chat.

                                          3 votes
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                                            1 comment  ·  Improvements  ·  Admin →
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