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  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    164 votes
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      3 comments  ·  Bugs  ·  Admin →
    • Parse Image URLs into previews

      Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

      Example : https://i.imgur.com/cYwFTV3.png

      25 votes
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      • Browser plugin for notifications & quick access

        Hi team,

        As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

        It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

        We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

        18 votes
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        • to impove the Reporting tab and add option all. It will show the stats from all properties.

          As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

          51 votes
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          • 40 votes
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            • Add static ID or Class to Iframes

              To make changes to Tawk.to App stuff you have to access the Iframes document object model.

              Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

              Atm everytime you refresh the page the id's refresh to a new unique one.

              And they dont have an actuall class.

              128 votes
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              • To fix when an agent closes the dashboard window, the chat still appear as online. When an agent closes the dashboard window, the chat still

                To fix when an agent closes the dashboard window, the chat still appear as online.

                When an agent closes the dashboard window, the chat still appear as online a lot of minutes. Tawk should ping the agents faster and if they're offline, set the chat as offline as well.

                I mean: The agent closes the dashboard browser window, and the web visitors still see the chat as online, and they can chat with nobody for a few minutes. This is a bad customer experience and I think should be fixed.

                10 votes
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                  0 comments  ·  Bugs  ·  Admin →
                • Set "sleepy time" / "do not disturb" hours for the mobile apps

                  Set "sleepy time" / "do not disturb" hours for the mobile apps

                  4 votes
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                    3 comments  ·  Android app  ·  Admin →
                  • Add REST api for creating and managing tickets

                    Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

                    17 votes
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                    • Make visitors geo location (city) visible in offline form

                      Please add to offline form visitors Location- city.
                      Thanks

                      31 votes
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                      • change color monitoring icon

                        change color monitoring icon.

                        1 vote
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                          Good afternoon!
                          I understand now, thank you.

                          The color should be unique per property (website), and on my end it was different.
                          Seems it’s a bug which appear on dashboard – please make a screenshot with it and send to support@tawk.to, so that our developer could investigate it, thank you!

                        • Extend the JavaScript API to allow filling the question field in the pre-chat form on maximizing

                          The question field in the pre-chat form cannot be targeted with getElementById().

                          Overload the Tawk_API.maximize() method with Tawk_API.maximize(question) to allow the question field to be filled dynamically. This allows the use of links within the website to maximize the chat widget and fill the initial message (while still allowing the user to customize/extend the message before starting a chat).

                          9 votes
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                          • Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

                            Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

                            The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

                            As of right…

                            17 votes
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                            • 6 votes
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                              • Dark Theme

                                Hi everyone,

                                My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

                                This color is great because it does not force your eyesight.

                                Vote em mim por um Tawk.to melhor #BR #TAWK.TO

                                53 votes
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                                • There should be a Shortcut Key to pickup Chats Like F2 or any other special key.

                                  It's so annoying to click every chat with mouse. Please include a shortcut key.

                                  4 votes
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                                  • "auto-away" feature for agents

                                    set agents automatically away if they are inactive for several seconds/minutes...

                                    6 votes
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                                    • Improve the software, the visitor can see the last chat record when the software is opened twice.

                                      Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

                                      1 vote
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                                        1 comment  ·  New features  ·  Admin →

                                        Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

                                      • The chat problem at the lower menus on mobile

                                        Hello

                                        I have a problem that I can not solve with my theme developer either

                                        The answer received on your chat

                                        We came in contact with a person on the chat on https://www.tawk.to. In connection with my problem, the chat is overlaid over the menu bar on mobile, the menu bar is at the bottom and the chat covers my shopping cart, so I can not use the chat. The answer received on your chat: chat is not displayed correctly on the site due to the menu at the bottom.

                                        My developer's answer to the chat that covers the…

                                        7 votes
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                                          2 comments  ·  Bugs  ·  Admin →
                                        • Settings to turn of customer location tracking so agents cant see a customers location.

                                          Settings to turn of customer location tracking so agents cant see a customers location.

                                          3 votes
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