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  1. Tawk for Marathi language speaking users

    I request you to make Twak available in "Marathi" Language. This is a prominant langauge in India with our 11 crore native speakers in State of Maharashtra plus a large diaspora around the world. I think it would be easy for your company to do that because you already have Hindi as option and Marathi also like hindi is written in same Devnagari script. This will surely help increase customore base as marathi is 3rd largest virtually used language in India in terms of number of users and in terms of user propensity towards using digital services in Marathi is…

    7 votes
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      Hi!
      Thank you for such large contribution to translating dashboard into Marathi.

      When language is 60-70% translated it’s added to our test-dashboard, when it will be tested and texts fixed (if necessary) then it will be added to main dashboard.

    • "auto-away" feature for agents

      set agents automatically away if they are inactive for several seconds/minutes...

      24 votes
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      • Memory leak on page refresh

        Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

        This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

        Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

        180 votes
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          3 comments  ·  Bugs  ·  Admin →
        • Browser plugin for notifications & quick access

          Hi team,

          As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

          It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

          We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

          24 votes
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          • Custom visitor fields

            Please add two more fields inside Visitor Name and E-mail fields for Customer's Company Name and for Customer numbers.

            7 votes
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            • Improve the software, the visitor can see the last chat record when the software is opened twice.

              Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

              9 votes
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                1 comment  ·  New features  ·  Admin →

                Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

              • Parse Image URLs into previews

                Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

                Example : https://i.imgur.com/cYwFTV3.png

                26 votes
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                • Why triggers override pre chat form?

                  I want to use triggers and pre chat form but triggers override pre chat form.

                  12 votes
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                    Good morning!
                    That how they were made. Trigger is a chat message, so it will open a chat view.

                    We are working on new widget design were there will be different way to ask user details, so current problem will solved.

                  • Add REST api for creating and managing tickets

                    Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

                    26 votes
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                      1 comment  ·  New features  ·  Admin →
                    • to impove the Reporting tab and add option all. It will show the stats from all properties.

                      As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

                      54 votes
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                      • To upload a costume sound

                        It will be great if we could upload a costume sound

                        4 votes
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                          1 comment  ·  Improvements  ·  Admin →
                        • Custom Position CSS

                          I want to add some CSS positioning to the widget, especially in mobile view. Could you please tell me how to do it? Because I already put CSS styles and they won't work.

                          4 votes
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                          • 43 votes
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                            • To bad

                              when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
                              In all chats services uts work that way

                              1 vote
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                                1 comment  ·  Improvements  ·  Admin →

                                Hi!
                                On mobile we can’t change this behaviour at this time.
                                Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
                                On PC browser trigger will open a chat to show trigger message to a visitor.

                              • 1 vote
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                                • 1 vote
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                                  • Visitor tracking reports

                                    As a company, we would benefit by having a way we can look back at a particular day, and see the visitor tracking, broken down by the time of day. Ideally be able to pull a report on this information. It would even be great to be able to capture how long an IP address was on our website, and track what pages they go to, without requiring a chat. This way we can be more proactive with our chats, and ensuring we have enough agents available for "busy times"

                                    3 votes
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                                    • Translation is missing for "Email transcript to:" and cannot be edited

                                      We noticed this one translation is missing and cannot be edited so far. I checked in the 8 non-English languages we use and it said "Email transcript to:" in all 8. They are:

                                      Spanish
                                      Portuguese
                                      Simplified Chinese
                                      Traditional Chinese
                                      Japanese
                                      Korean
                                      German
                                      Russian

                                      We are appreciative of a great service and thank you for continually making it better.

                                      1 vote
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                                        0 comments  ·  Bugs  ·  Admin →
                                      • Conversas com atendentes podem ser apagadas?

                                        Sugiro que os Administradores possam apagar as conversas com os seus atendentes. Seria bem interessante para o sistema. No caso as mensagens diretas, além de poder trocar imagens e arquivos como no próprio chat. Agradeço e grato.

                                        1 vote
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                                        • Make it Multinational

                                          HIII.. Just like daraz.com make it multinational . Just provide tawk.to.np extension for nepal I will do work on it. will support for it. I think this site is good and providing good facilities.

                                          3 votes
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                                            Hi!
                                            Can you please explain in details your suggestion?

                                            Widget supports a lot of languages.
                                            Web-dashboard has some of languages and new are almost ready to be implemented (depending on percentage of made translations).

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