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  1. Add Auto Join Conversations.

    I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

    Best regards!

    61 votes
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    • add thirty bees to your plugin drop down

      The ecommerce platform thirty bees has free module that supports tawkto. It would be nice if you added us to the drop down list so our users could easily find it. You can find a blog post about the module here, https://thirtybees.com/native-modules/new-module-tawk-to-add-live-chat-to-your-site/ and the github repo is here, https://github.com/thirtybees/tawkto

      40 votes
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      • Allow users who pay to remove branding to also have the ability to add custom CSS!

        I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
        However, if the user paid to remove branding, theres no point in not letting them add custom css either!
        Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
        I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

        65 votes
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          planned  ·  2 comments  ·  Improvements  ·  Admin →
        • Reporting API

          The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

          It would be wonderful if there was an API that we could contact to get:
          - Chats per agent
          - Missed chats
          - Chat transcripts
          - First Response times
          - etc...

          Either that, or somehow make this data exportable from your site/app somehow.

          Thank you

          30 votes
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            1 comment  ·  New features  ·  Admin →
          • Include the transcript history when responding to a missed chat

            Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

            When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

            33 votes
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            • Tawk.to integration with Hubspot CRM and Sales

              It's simple as the subject says:
              Would be great to have Tawk.to integration with Hubspot CRM and Sales.
              At least send contact data (name and email) from Tawk.to to Hubspot automatically.

              14 votes
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              • Auto or Manual chat routing to agents and option to route repeat visitors to last agent who attended the chat.

                There should be a way to set whether the incoming chats are automatically assigned to online agents if they are available to take chats. This will help reduce the response time.
                Secondly, there should be an option to route a repeating visitor to the last agent he spoke to automatically. This will help the visitor avoid repeating his questions to the new support agent.

                26 votes
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                • Request the input Visitor Phone number

                  Please add phone number of the visitor at the right panel of agents chat screen (Visitor details) like this http://prnt.sc/f33gxh

                  25 votes
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                  • The urge for a Windows Phone Mobile App

                    There have been many suggestions and an urge for a Windows Phone mobile app, of which is free to create and add apps to the Microsoft store (which all Windows phones use).

                    STOP the usual B.S. about " it’s market share is below 1%" - this shouldn't matter about doing what is in the best interests of YOUR users. I suspect MANY, many of your users would use tawk.to from not just a Windows laptop/PC but a Windows Phone too.

                    This is an absolute MUST for me and for many of the tawk.to users. I suspect many users will otherwise…

                    6 votes
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                    • Customize widget colors for online/offline status

                      The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not. I would like the widget icon/color to be red instead of green when the chat is in offline status. The dashboard could simply have an extra color field to change the css depending on online/offline class.

                      16 votes
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                        1 comment  ·  Improvements  ·  Admin →
                      • Agents restrictions based on IP/Network/Country

                        Other chat software are using it, NO matter you cost for it, business clients can pay for it.
                        They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
                        As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
                        Business clients like to show their agents are from origin country.

                        This feature is available in other software, why not you introduce it and its very quick to develop as well.

                        83 votes
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                        • Artificial Intelligence Bot

                          Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

                          143 votes
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                          • Widget stop music on iphone

                            When I'm listening music and I go to a page where tawk.to widget is installed, the music stops. I'm guessing it takes over the Iphone audio out..

                            35 votes
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                              3 comments  ·  Bugs  ·  Admin →
                            • Chat BOT assistance

                              I am an active user of Tawk.to but with the rise of chat bots , it is essential to provide chat bot support . It would be great if Tawk to can implement a BOT feature backed by AI

                              7 votes
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                                1 comment  ·  New features  ·  Admin →
                              • Set default Name/Email based on log in data

                                Our site has log in feature. So, I want to set the Name/Email as a default based on log in info because it is redundant to input Name/Email again for user. It is natural to set Name/Email as a default if user is already logged in.

                                3 votes
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                                • let customer email chat transcript to themselves before minimizing chat window on close

                                  The chat window closes straight away, the chat window should ask if the person would like an email of the transcript before it closes. (10 sec timer)

                                  5 votes
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                                  • Offline Messaging Spam

                                    I find out with my tawk.to in offline mode, that users would click on Send, but nothing happens or that the window stays open with the ticket forum, but on the bottom corner says 'message sent.'
                                    Users sometime click the send button up to five or fifteen times, thinking it didn't process or work. I think it should change to another screen saying 'Thanks for sending your message, we'll get back to you!' or if the user has sent an unread offline message on their ip, that their previous offline message should come back up with a message on the…

                                    22 votes
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                                      0 comments  ·  Bugs  ·  Admin →
                                    • need to define / change timezone - which is automatic when user signup

                                      Chat transcript on domain.com started on Saturday, June 24, 2017, at 05:10 (GMT+0)

                                      Need to set timezone when user sign up into tawk.to

                                      4 votes
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                                        1 comment  ·  Improvements  ·  Admin →
                                      • 4 votes
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                                        • Retrieve data for display in website

                                          Hai, I want suggest you to,

                                          1. Enable API for display active USER from monitoring
                                          If this feature is present, it will greatly help the guests in order to know how many guests are currently online.

                                          2. Enable API for display Message Count
                                          If there is an API will be very helpful for the administrator, because the admin can know if there are new messages sent by a (via the website)

                                          3. Chat With Fellow Active USER
                                          Adding a sidebar for a list of online users. so when they click on one of the online users, they will chat together

                                          48 votes
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                                            1 comment  ·  New features  ·  Admin →
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