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  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    171 votes
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      3 comments  ·  Bugs  ·  Admin →
    • Browser plugin for notifications & quick access

      Hi team,

      As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

      It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

      We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

      20 votes
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      • Parse Image URLs into previews

        Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

        Example : https://i.imgur.com/cYwFTV3.png

        26 votes
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        • to impove the Reporting tab and add option all. It will show the stats from all properties.

          As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

          54 votes
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          • "auto-away" feature for agents

            set agents automatically away if they are inactive for several seconds/minutes...

            10 votes
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            • 40 votes
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              • Add REST api for creating and managing tickets

                Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

                20 votes
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                • Add static ID or Class to Iframes

                  To make changes to Tawk.to App stuff you have to access the Iframes document object model.

                  Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

                  Atm everytime you refresh the page the id's refresh to a new unique one.

                  And they dont have an actuall class.

                  131 votes
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                  • To fix when an agent closes the dashboard window, the chat still appear as online. When an agent closes the dashboard window, the chat still

                    To fix when an agent closes the dashboard window, the chat still appear as online.

                    When an agent closes the dashboard window, the chat still appear as online a lot of minutes. Tawk should ping the agents faster and if they're offline, set the chat as offline as well.

                    I mean: The agent closes the dashboard browser window, and the web visitors still see the chat as online, and they can chat with nobody for a few minutes. This is a bad customer experience and I think should be fixed.

                    10 votes
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                      0 comments  ·  Bugs  ·  Admin →
                    • Set "sleepy time" / "do not disturb" hours for the mobile apps

                      Set "sleepy time" / "do not disturb" hours for the mobile apps

                      4 votes
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                        3 comments  ·  Android app  ·  Admin →
                      • Improve the software, the visitor can see the last chat record when the software is opened twice.

                        Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

                        2 votes
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                          1 comment  ·  New features  ·  Admin →

                          Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

                        • Support Ticket Statuses

                          Allow for custom support ticket statuses eg In Progress, Pending 3rd Party etc just to keep customers better informed.

                          3 votes
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                            1 comment  ·  Improvements  ·  Admin →

                            Hi, yes on implementing additional/custom statuses it will be for agent usage. Since the communication in tickets is done via email it could be spammy for the visitors and maybe some agents won’t want to show visitors what status is set.

                          • Stop refreshing the dashboard autmatically refreshing

                            It's very annoying when I'm in the middle of typing a message to team members and the whole screen auto refreshes and wipes everything I was typing. Can you please add a prompt to say "Would you like to refresh the dashboard" or something so that I can finish what I'm doing and then refresh it.

                            I can't be the only one that finds this annoying.

                            0 votes
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                              1 comment  ·  Improvements  ·  Admin →

                              Hi!
                              It should show button about new updates in dashboard and a button to refresh it.

                              In your situations seems there is some kind of bug. Can you please write to support@tawk.to and explain in details situations if there are such, name your browser and your OS, thank you

                            • Make visitors geo location (city) visible in offline form

                              Please add to offline form visitors Location- city.
                              Thanks

                              34 votes
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                              • Maybe you should to modify the 'Duration time' to start to counting only when the conversation has been started. At the moment, the time sta

                                Maybe you should to modify the 'Duration time' to start to counting only when the conversation has been started. At the moment, the time starts when the user get in our website, and in some cases they pass a lot of time acessing our pages before start a chat with us. It's making the duration time seems high, but it isn't truth in most of cases.

                                3 votes
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                                  1 comment  ·  Improvements  ·  Admin →

                                  Hi!
                                  In “Reports” there is an “Average Chat Duration” graph, were you can see min, average and max duration on selected property. Also could be useful “First response time” graph to check how quick agents reply to the visitors.

                                • change color monitoring icon

                                  change color monitoring icon.

                                  1 vote
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                                    Good afternoon!
                                    I understand now, thank you.

                                    The color should be unique per property (website), and on my end it was different.
                                    Seems it’s a bug which appear on dashboard – please make a screenshot with it and send to support@tawk.to, so that our developer could investigate it, thank you!

                                  • Extend the JavaScript API to allow filling the question field in the pre-chat form on maximizing

                                    The question field in the pre-chat form cannot be targeted with getElementById().

                                    Overload the Tawk_API.maximize() method with Tawk_API.maximize(question) to allow the question field to be filled dynamically. This allows the use of links within the website to maximize the chat widget and fill the initial message (while still allowing the user to customize/extend the message before starting a chat).

                                    9 votes
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                                    • Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

                                      Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

                                      The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

                                      As of right…

                                      17 votes
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                                      • Dark Theme

                                        Hi everyone,

                                        My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

                                        This color is great because it does not force your eyesight.

                                        Vote em mim por um Tawk.to melhor #BR #TAWK.TO

                                        56 votes
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                                        • Android widget

                                          Make a widget to put it on scrren on Android .. online visitors, waitting for chat ...

                                          2 votes
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                                            0 comments  ·  Android app  ·  Admin →
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