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  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    83 votes
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      0 comments  ·  Bugs  ·  Admin →
    • Add static ID or Class to Iframes

      To make changes to Tawk.to App stuff you have to access the Iframes document object model.

      Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

      Atm everytime you refresh the page the id's refresh to a new unique one.

      And they dont have an actuall class.

      95 votes
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      • Allow use of both prechat form and triggers at the same time.

        We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

        126 votes
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        • go conform with European privacy and data protection regulations

          Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
          Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
          Fix this plz!

          77 votes
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          • Dark Theme

            Hi everyone,

            My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

            This color is great because it does not force your eyesight.

            Vote em mim por um Tawk.to melhor #BR #TAWK.TO

            24 votes
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            • Give time scheduler options at 5 minute blocks instead of only 15 minute

              The current time scheduler options of 15 minutes only are very restricting. For example I have someone working til 6pm but the only options are to go off at 5.45pm or 6pm when really I need it to be 5.55pm.

              21 votes
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                1 comment  ·  Improvements  ·  Admin →
              • Mobile Chat 1st Message Pop-up

                Please make the mobile chat pop-up like it does on PC. Massive attention grabber. I would pay you for that :)))

                15 votes
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                • designer

                  Hire a designer to work on your chat widget!

                  You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

                  Just a thought.....

                  PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

                  43 votes
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                  • Write the visitor "name" and "email" in the transcript template sent by email

                    If you add this fields in the email template sent to the admin email, it will be possible to sinc the transcripts with any people profile in any other tool.

                    Zapier Email Parser is capable of scraping an email, find relevant information (email and name) and later integrate with any tool.

                    21 votes
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                      1 comment  ·  Improvements  ·  Admin →
                    • online, and not connected

                      How this is possible that chat window still show up on website when no operator is connected, make no sense !

                      1 vote
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                        Hi!
                        It’s possible that there is mobile session from tawk.to android or ios app, which keeps chat Online. To chat become Offline the mobile app need to be in “Invisible” status or logged out. Also you can check session in Profile – Browser & App Sessions and clear all or unneeded ones.

                      • When the chat ends, the user should be able to select a new department

                        Now once the user select the department in the pre form, that information is saved in the browser session and never is deleted. So the user always remains chatting in the same department.
                        The idea is when the chat ends the user should be able to select again the department.

                        14 votes
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                        • Support visitor images

                          I see that in the JavaScript API I can set the following:

                          ```
                          Tawk_API.visitor = {
                          name : 'Name',
                          email : 'email@email.com',
                          hash : '<calculate-hash>'
                          };
                          ```

                          Is there a way to set a profile image per user, too? Not talking about agents, but rather the images of the users in my own system.

                          9 votes
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                          • Contact list should capture all prechat form fields as structured data.

                            I added telephone to the prechat form, but it is not stored as a field in the contacts list. Only name and email appear structurally.

                            7 votes
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                              0 comments  ·  Bugs  ·  Admin →
                            • Triggers >> Automation -- Will it be possible to use the Title of the Page in the trigger message to make it more relevant for the visitor.

                              Triggers >> Automation -- Will it be possible to use the Title of the Page (where my visitor is) in the trigger message to make it more relevant for the visitor. This can be achieved using some placeholder in the trigger message like {title}. please see if you can do it.

                              7 votes
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                                1 comment  ·  New features  ·  Admin →
                              • add support for Rails Turbolinks

                                Using the tawk to widget with turbolinks causes the widget to disappear after 5 navigation actions (clicking links). This seems to be due to the web sockets not being closed when the turbolinks are loaded. Support for either automatic websocket closing or an option to manually close the websockets when required

                                10 votes
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                                  0 comments  ·  Bugs  ·  Admin →
                                • Webhooks and/or integrations into issue tracker like Github

                                  Would like to be able to integrate with Github. Agent identifies bug or code issue then presses a bug icon or assigns ticket to a department or user setup that will create an issue in Github.

                                  Github integrations are fairly straightforward.

                                  5 votes
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                                  • When start chat again "Pre chat Form" should be show for select another Department

                                    Some time user want to talk another Department. But when user start chat again automatically chat start with previews selected Department.

                                    Ex. User chat with "Billing Department" then when end chat user want to start chat with "Technical Department" but utomatically chat start with "Billing Department"

                                    9 votes
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                                    • Ability to disable enter to send and have a button

                                      Feature to disable the press enter to send message and replace with a Send button. This will enable us to write with line breaks/paragraphs.

                                      Could be a paid add-on if necessary.

                                      6 votes
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                                      • Add a cc feature in the ticket for incoming and outcoming mail

                                        It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
                                        My request is really urgent! ;-)
                                        Thanks for your works!

                                        30 votes
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                                          1 comment  ·  New features  ·  Admin →
                                        • Monitor the agents that are signed in. Allow admin to sign them out.

                                          I would like to be able to see which agents are signed in as admin. I would also like to force agents to sign out as the admin.

                                          3 votes
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