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  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    154 votes
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      3 comments  ·  Bugs  ·  Admin →
    • to impove the Reporting tab and add option all. It will show the stats from all properties.

      As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

      51 votes
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      • Parse Image URLs into previews

        Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

        Example : https://i.imgur.com/cYwFTV3.png

        22 votes
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        • Add a 'seen' feature.

          The ability for an agent to see when a customer has 'seen' the message. The ability for a customer to see when an agent has 'seen' their message - 'seen' could appear below their message.

          18 votes
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          • Add static ID or Class to Iframes

            To make changes to Tawk.to App stuff you have to access the Iframes document object model.

            Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

            Atm everytime you refresh the page the id's refresh to a new unique one.

            And they dont have an actuall class.

            128 votes
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            • Add REST api for creating and managing tickets

              Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

              17 votes
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              • 34 votes
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                • Make visitors geo location (city) visible in offline form

                  Please add to offline form visitors Location- city.
                  Thanks

                  31 votes
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                  • Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

                    Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

                    The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

                    As of right…

                    14 votes
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                    • Dark Theme

                      Hi everyone,

                      My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

                      This color is great because it does not force your eyesight.

                      Vote em mim por um Tawk.to melhor #BR #TAWK.TO

                      47 votes
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                      • Allow use of both prechat form and triggers at the same time.

                        We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

                        179 votes
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                        • Set "sleepy time" / "do not disturb" hours for the mobile apps

                          Set "sleepy time" / "do not disturb" hours for the mobile apps

                          3 votes
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                            2 comments  ·  Android app  ·  Admin →
                          • 3 votes
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                            • The chat problem at the lower menus on mobile

                              Hello

                              I have a problem that I can not solve with my theme developer either

                              The answer received on your chat

                              We came in contact with a person on the chat on https://www.tawk.to. In connection with my problem, the chat is overlaid over the menu bar on mobile, the menu bar is at the bottom and the chat covers my shopping cart, so I can not use the chat. The answer received on your chat: chat is not displayed correctly on the site due to the menu at the bottom.

                              My developer's answer to the chat that covers the…

                              7 votes
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                                2 comments  ·  Bugs  ·  Admin →
                              • Allow users to opt-out (to comply with GDPR)

                                While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

                                As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

                                "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

                                As it stands at the moment, the widget may not…

                                6 votes
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                                  1 comment  ·  Improvements  ·  Admin →
                                • 9 votes
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                                  • Allow editing of user contact information when email is sent in

                                    I'd like to suggest the ability to edit contact information once it's been received. During a test where we sent in an email to the @tawk.to email address, I noticed that the user's name was pre-set to first of the user's email address (i.e. myemail@gmail.com = "myemail") and that we could not edit the email address associated with the message.

                                    On a side note, we use OS Ticket to handle tickets currently and it does allow this type of editing, which we've found very useful.

                                    7 votes
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                                    • With reference to GDPR, don't show me the user's email address when they ask for a transcript

                                      While this is a neat feature, GDPR only lets you store info that is relevant. They have not consented to share their email address with me when they ask for the transcript to be emailed to them, yet it shows it there right on my screen.

                                      6 votes
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                                        We have a button for visitor to type the email and send for himself a transcript and in this case it shouldn’t be shown for you.
                                        Can you please make a screenshot when visitor email appears for you and send it to support@tawk.to with description or copy of your request from here.
                                        Thank you

                                      • Chat Ringing not working until restart

                                        When starting tawk with Windows the ringing sound doesn't work until I restart the program. Even if I go into Manage Sounds and click the volume bar to trigger the sound nothing plays. I can only fix this by closing Tawk and relaunching

                                        9 votes
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                                          0 comments  ·  Bugs  ·  Admin →
                                        • Shortcode for Chat status light

                                          Hi! I wish to add a shortcode everywhere on my website to show the Status Chat Light (small round image)
                                          e.g: on my header, light red (live chat off) light orange (live chat away) light green (live chat on) , hover tooltip to add a text status (ALT)
                                          The image need to link to a custom url / open the widget / pop up ... no limit but in my case I embeded the chat on my contact page so I need a custom url and I hope will be doable with WPML (all depennd of the structure of your…

                                          3 votes
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