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  1. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    91 votes
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      16 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

    • Have on mobile pop up with a message

      when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
      In all chats services uts work that way

      53 votes
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        15 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

        Hi!
        On mobile we can’t change this behaviour at this time.
        Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
        On PC browser trigger will open a chat to show trigger message to a visitor.

      • Pre-chat form should not hide trigger messages

        This applies to sites where the pre-chat form is enabled as well as triggers

        Once the trigger fires the message should be visible to the user no matter what. Once the user views the message and tries to respond it should then show the pre-chat form.

        Trigger messages should NOT be hidden behind pre-chat forms. This is awful UX. To see the message the user would need to complete the pre-chat form and many users will not do this just to see if the message is something they want to reply to.

        I have tested this on a number of…

        42 votes
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          0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • IP tracking and recognition

          I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

          With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

          I hope this will be available in the future.

          6 votes
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            3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • Skip pre-chat form after trigger

            Based on this https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger there are many people such as myself who want the vice versa feature, If there is any triggered message then, the pre-chat appears naturally as if it were a conversation balloon

            10 votes
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              4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

              Hi!
              Thank you for the suggestion.

              It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.

              But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.

            • Put Trigger customization under Assets (Widgets)

              Since a separate asset could be created to handle localization (multi-language support) shouldn’t the triggers be under the assets instead of global settings?

              3 votes
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                3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Gzip Wav sounds

                Hi could you allow gzipping of the .wavs (e.g. audio/chat_sound.wav ) - this will please Google lighthouse.

                Thanks

                16 votes
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                  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Mobile widget icon size and position

                  I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

                  4 votes
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                    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Time zone settings

                    Need to have ability to change the time zone in the application
                    currently showing GMT+0

                    43 votes
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                      7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Resize visitors input fields in Widget, make taller than one line

                      Most retail/novice customers "freak out" when they are typing and the text disappears. Consequently, when typing a long sentence in your chat, they would think that the field is limited in length or overwritten since they only see the last line of text. A self-expanding box or a default account setting would allow for more control of the size of the entry box of the chat before the message is sent.

                      7 votes
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                        3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • I need bubble option above mobile widget that will be attractive to viewer

                        I need bubble option above mobile widget that will be attractive to viewer

                        2 votes
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                          1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Extend attachment file size

                          My business requires customers to upload videos and I would like them to upload it over chat but as videos are too big, it has to be uploaded via a reply to a ticket. Please implement this idea.

                          4 votes
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                            1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Change width and height of icon

                            add function to reduce width and height of icon its self also.

                            1 vote
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                              1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi!
                              By icon you mean the widget figure (circle or rectangle shape), the icon inside of the circle-shape or the bubble that can be put above the widget (like “We are here!”)?

                            • add upload image button to pre chat form.

                              i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

                              4 votes
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                                0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                              • Spinner loaded twice and performance improvements

                                Why is the spinner loaded twice? http://prntscr.com/lnk8fd

                                Also it could be changed to something smaller in size. All assets (including the wav sound) should be optimized and gzipped.

                                6 votes
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                                  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                • Put Departments under Assets (Widgets)

                                  Since a separate asset could be created to handle localization (multi-language support) shouldn’t the departments be under the assets instead of global settings?

                                  1 vote
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                                    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Disable accept chats from

                                    I can see a situation where someone can get around having to take live chats by logging in (so they appear online) but dont take chats because they have switched off accept chats from.

                                    Being able to set "Required" accept chats from as an admin would be beneficial

                                    1 vote
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                                      1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Scrollbar

                                      Please note that in the chat box, the scrollbar no longer appears. We suggest reactivating the scroll bar as it is easier to see the conversation history in the client view.

                                      3 votes
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                                        1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Pls customize my reply ticket

                                        its a mess on the reply ticket,pls customize it for us

                                        2 votes
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                                          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Support Ticket Status | Add Ability For Custom Options OR at least a NEEDS MORE INFO status

                                          As a support ticketing system the open pending closed statuses are very limited and not all that useful to a support team. The ability to add in addition or custom ticket status options would be wonderful, but even if that cannot be done - perhaps adding in ticket status options which are found in most HEAT/Ticketing systems like "NEED MORE INFO," "AWAITING REPLY," etc. would help to filter out where tickets are actually sitting.

                                          Thank you.

                                          1 vote
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                                            0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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