because your old design doesn't open chat automatically , although applying trigger message,
new design only trigger message , not whole chatbox with trigger message
Our Site:- www.legalwiz.in96 votes
We are going to add an option in the Triggers section so that you can choose which version you prefer – sorry for forcing the new version on you, without an option to revert.
We plan to finish this in nearest time in November.
Takes more time since we implement this as selectable option for the properties.
Add the ability to edit or delete messages that have been sent by the agent96 votes
After a chat has finished ask the customer to complete a short survey.16 votes
Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.
Conversation history could look like in next idea:
Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.
An option to differentiate how the chat widget will look on desktop and widget. Would be great if we can also dictate how triggers work for mobile and desktop too. Right now on desktop, having the chat pop up after X seconds is fine, but on mobile it's a huge annoyance as customers can't browse our store without being blocked by chat at least once.13 votes
Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality13 votes
Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
На текущий момент у нас нет предполагаемого срока, когда это будет возможно.
Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.
PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.22 votes
Hiya - when creating a ticket ... can you add an option to select from a previous contact it would save having to manually copy and paste the email address across.
Here's where I mean:
Thank you for the suggestion!
You can also create ticket from Contacts list.
On right side of the row with contact there is “Create ticket button”
Ticket reply emails are in english, not in locale language. For example:-
##- Please type your reply above this line -##
This is confusing to non-english speakers.166 votes
On intercom youhave a full history of conversations ... be good if Tawk to you could end a conversation and start a new one and the full history shows until cleared.9 votes
Saw your comment in uservoice about “endless chat”: https://tawk.uservoice.com/forums/228427-feedback/suggestions/34812748-the-visitor-can-see-the-last-chat-record
I will put link in mentioned uservoice to your, so the idea could be reviewed together.
Thank you for your suggestion.
Star Rating/ Feedback Email After Closing of Ticket10 votes
My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.59 votes
currently if you buy this addon, it allows you to:
- ... Setup a custom support email address
- Use your own domain to converse with your Visitors via email.
but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
for example some POP/IMAP options and choice for what type of communication we want to use this.9 votes
Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!
The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking for this since the add-on was first in beta. :-(
The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…9 votes
Can we get visitor name by using session name of that user when he has already logged in4 votes
As Mark in comment mentioned, we have JS API for setting name and email:
Will it be good for you?
We'd like to have a way to view all the tags that staff have used on our site (ideally also giving a number of how many chats have that tag applied). This will help us manage which tags are used, correct improperly tagged items, and identify FAQs.9 votes
Please note that in the chat box, the scrollbar no longer appears. We suggest reactivating the scroll bar as it is easier to see the conversation history in the client view.3 votes
The scrollbar should appear on both sides…
Can you please make a screenshot and write about the problem to firstname.lastname@example.org . Thank you
I see, thank you. We will see how to improve/change it so it would be better for you and other users
This is partially possible at the moment. Even the menu items (menu in chat) should be left to chose should be allow user to do something or not. You do support a lot of language, but translation is not always perfect, even its better if we can customize / personalize message to user that will fit our needs6 votes
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