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  1. Add static ID or Class to Iframes

    To make changes to Tawk.to App stuff you have to access the Iframes document object model.

    Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

    Atm everytime you refresh the page the id's refresh to a new unique one.

    And they dont have an actuall class.

    78 votes
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    • Allow use of both prechat form and triggers at the same time.

      We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

      104 votes
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      • go conform with European privacy and data protection regulations

        Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
        Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
        Fix this plz!

        57 votes
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        • Write the visitor "name" and "email" in the transcript template sent by email

          If you add this fields in the email template sent to the admin email, it will be possible to sinc the transcripts with any people profile in any other tool.

          Zapier Email Parser is capable of scraping an email, find relevant information (email and name) and later integrate with any tool.

          15 votes
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            1 comment  ·  Improvements  ·  Admin →
          • designer

            Hire a designer to work on your chat widget!

            You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

            Just a thought.....

            PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

            32 votes
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            • add support for Rails Turbolinks

              Using the tawk to widget with turbolinks causes the widget to disappear after 5 navigation actions (clicking links). This seems to be due to the web sockets not being closed when the turbolinks are loaded. Support for either automatic websocket closing or an option to manually close the websockets when required

              10 votes
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                0 comments  ·  Bugs  ·  Admin →
              • Webhooks and/or integrations into issue tracker like Github

                Would like to be able to integrate with Github. Agent identifies bug or code issue then presses a bug icon or assigns ticket to a department or user setup that will create an issue in Github.

                Github integrations are fairly straightforward.

                5 votes
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                • Add a cc feature in the ticket for incoming and outcoming mail

                  It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
                  My request is really urgent! ;-)
                  Thanks for your works!

                  30 votes
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                    1 comment  ·  New features  ·  Admin →
                  • Enhance the Chat!!

                    There is no "seen" notification on every conversation.

                    56 votes
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                    • Triggers >> Automation -- Will it be possible to use the Title of the Page in the trigger message to make it more relevant for the visitor.

                      Triggers >> Automation -- Will it be possible to use the Title of the Page (where my visitor is) in the trigger message to make it more relevant for the visitor. This can be achieved using some placeholder in the trigger message like {title}. please see if you can do it.

                      4 votes
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                        1 comment  ·  New features  ·  Admin →
                      • 53 votes
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                          1 comment  ·  New features  ·  Admin →
                        • allow integration with mautic

                          Mautic is an open source marketing automation platform. Since tawk.to is a great place to capture leads and measure visitor movement, it would make sense that at least the information captured can be managed by mautic for further followup. Also the stats like engagement length, idle time, etc could be funneled to mautic as well.

                          https://www.mautic.org/

                          5 votes
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                            1 comment  ·  Improvements  ·  Admin →
                          • See what another agent is typing

                            Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

                            41 votes
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                            • Add Auto Join Conversations.

                              I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

                              Best regards!

                              106 votes
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                              • 51 votes
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                                  1 comment  ·  Improvements  ·  Admin →
                                • Visitor chat transfer if they need to leave

                                  I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

                                  62 votes
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                                    1 comment  ·  New features  ·  Admin →
                                  • Monitor the agents that are signed in. Allow admin to sign them out.

                                    I would like to be able to see which agents are signed in as admin. I would also like to force agents to sign out as the admin.

                                    2 votes
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                                    • I would like to be able to start a chat session with users who are the longest, offering product support service.

                                      I would like to be able to start a chat session with users who are the longest, offering product support service. it's a strong resource for customer engagement!

                                      1 vote
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                                        1 comment  ·  New features  ·  Admin →
                                      • The hability to edit a message after sending it

                                        Create the possibility to edit a message sent to the customer. It happens somethings that we only see a mistake after we sent the answer message.

                                        3 votes
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                                        • Range Ban of IP Address

                                          We just encountered a problem where a spammer has dynamic IP range. Would be great if we can range ban IP like 10.10.10.* etc.

                                          Thanks.

                                          6 votes
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