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  1. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    73 votes
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    • Trigger should open chat box

      because your old design doesn't open chat automatically , although applying trigger message,

      new design only trigger message , not whole chatbox with trigger message

      Our Site:- www.legalwiz.in

      21 votes
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        Hi!
        We are going to add an option in the Triggers section so that you can choose which version you prefer – sorry for forcing the new version on you, without an option to revert.

        Bear with us, we’ll have it shipped soon!

      • "auto-away" feature for agents

        set agents automatically away if they are inactive for several seconds/minutes...

        59 votes
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          1 comment  ·  Improvements  ·  Admin →
        • The visitor can see the last chat record

          Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

          42 votes
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            Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

          • Sound notifications for agent whispers

            PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

            18 votes
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            • Turn chat online/offline manually despite other agents status and Scheduler hours

              My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.

              53 votes
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              • Dark Theme

                We are using Monitoring page 7/24 without turning it off ever on one of the big screens at the office, we have wrote a script to make page refresh every 120 seconds, its great. But at night, for night time employees it is very.. White, disturbing.

                Thanks to google chrome we are editing css code to make background dark gray but it would be nice if we can get a permanent solution.

                12 votes
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                • Option to change how chat widget looks for mobile and desktop

                  An option to differentiate how the chat widget will look on desktop and widget. Would be great if we can also dictate how triggers work for mobile and desktop too. Right now on desktop, having the chat pop up after X seconds is fine, but on mobile it's a huge annoyance as customers can't browse our store without being blocked by chat at least once.

                  7 votes
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                    1 comment  ·  Improvements  ·  Admin →
                  • Allow the appearance settings for triggered notifications to be set

                    Previously, triggered notifications followed my appearance/content settings.

                    With the new settings that came out in the last day or 2, my appearance/content settings are ignored for triggered notifications. This appears to be a bug/oversight with the new functionality.

                    This is now ignored and a generic look is used. On my website, which has a white background, the triggered notifications are barely visible.

                    7 votes
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                    • shortcuts in triggers

                      I could direct to the department or agent specializing in the chosen subject in the shortcut. With a succession of questions I could refine your doubt for the better understanding of the agent.

                      3 votes
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                      • Mobile-version chat-button not completly on right corner :(

                        Hey,

                        on mobile-version you dont have the chat-button completly on the right-bottom corner. On desktop-version it works fine. On mobile it looks like this: https://gyazo.com/ff32abf2989bd6732fa8e34c71459985

                        Can you please fix that completly on the right corner?

                        Thanks in advance!
                        Best regards

                        7 votes
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                        • Memory leak on page refresh

                          Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

                          This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

                          Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

                          181 votes
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                            3 comments  ·  Bugs  ·  Admin →
                          • 3 votes
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                              1 comment  ·  Improvements  ·  Admin →
                            • Browser plugin for notifications & quick access

                              Hi team,

                              As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

                              It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

                              We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

                              24 votes
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                              • 85 votes
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                                • delivery

                                  You should need to include delivery and read notification like whatsapp.

                                  2 votes
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                                    1 comment  ·  New features  ·  Admin →
                                  • We need to extract data and we don’t have an option for this

                                    We would like to extract all the conversations from 04/10/2017 in a .csv. Is it possible ?

                                    1 vote
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                                      1 comment  ·  Improvements  ·  Admin →

                                      Hi!
                                      We plan on implementing more advanced conversations export in the future.

                                      ! Please note: at the moment there is no estimate when it might happen.

                                    • Parse Image URLs into previews

                                      Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

                                      Example : https://i.imgur.com/cYwFTV3.png

                                      30 votes
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                                      • To upload a costume sound

                                        It will be great if we could upload a costume sound

                                        6 votes
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                                          1 comment  ·  Improvements  ·  Admin →
                                        • Custom visitor fields

                                          Please add two more fields inside Visitor Name and E-mail fields for Customer's Company Name and for Customer numbers.

                                          7 votes
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