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  1. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    114 votes
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      17 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • The visitor can see the last chat record

      Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

      Conversation history could look like in next idea:
      https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

      108 votes
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        19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

      • Survey after a chat, Post Chat Form

        After a chat has finished ask the customer to complete a short survey.

        38 votes
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          6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • Have on mobile pop up with a message

          when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
          In all chats services uts work that way

          62 votes
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            15 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

            Hi!
            On mobile we can’t change this behaviour at this time.
            Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
            On PC browser trigger will open a chat to show trigger message to a visitor.

          • App for Wix App Market

            My suggestion is to add an app for the wix app market.

            Then there are no bugs anymore and
            because now, the widget is hidden on mobile phones.
            There isn't any possibility to show it on mobile phones because of html.

            22 votes
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              5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
            • Pre-chat form should not hide trigger messages

              This applies to sites where the pre-chat form is enabled as well as triggers

              Once the trigger fires the message should be visible to the user no matter what. Once the user views the message and tries to respond it should then show the pre-chat form.

              Trigger messages should NOT be hidden behind pre-chat forms. This is awful UX. To see the message the user would need to complete the pre-chat form and many users will not do this just to see if the message is something they want to reply to.

              I have tested this on a number of…

              48 votes
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                0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Sound notifications for agent whispers

                PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

                49 votes
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                  2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Emails language should be customizable

                  Ticket reply emails are in english, not in locale language. For example:-
                  ##- Please type your reply above this line -##

                  This is confusing to non-english speakers.

                  183 votes
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                    29 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • IP tracking and recognition

                    I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

                    With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

                    I hope this will be available in the future.

                    12 votes
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                      3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add to Yandex Dialogues

                      Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality

                      28 votes
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                        6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

                        Добрый день!
                        Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
                        На текущий момент у нас нет предполагаемого срока, когда это будет возможно.

                        Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.

                      • Mobile widget icon size and position

                        I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

                        13 votes
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                          2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Skip pre-chat form after trigger

                          Based on this https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger there are many people such as myself who want the vice versa feature, If there is any triggered message then, the pre-chat appears naturally as if it were a conversation balloon

                          10 votes
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                            4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi!
                            Thank you for the suggestion.

                            It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.

                            But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.

                          • E-mail template or editable mail.

                            Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

                            So you can create a text which fits exactly to your company. That means:

                            ##- Please type your reply above this line -##
                            Hi ___
                            Your message has been received and is currently being reviewed by our team.
                            For your reference, this ticket id is #___.

                            It would be better If you could decide by yourself what text you are using

                            477 votes
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                              41 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Time zone settings

                              Need to have ability to change the time zone in the application
                              currently showing GMT+0

                              66 votes
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                                9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • One trigger can cancel following triggers.

                                Let's say you want to have a general welcome message across the site that it is triggered after 1 minute. But then in some specific page, i.e. The Shipping & Returns page or the Shopping cart you want to send a more specific message, letting the users know that you are there to help them with their order after 30 secs.

                                Right now the user would receive the specific message at 30 secs and them the welcome message after 30 more seconds. I don't think it looks nice. Right now I am forced to create a second property and assign…

                                5 votes
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                                  2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Put Trigger customization under Assets (Widgets)

                                  Since a separate asset could be created to handle localization (multi-language support) shouldn’t the triggers be under the assets instead of global settings?

                                  3 votes
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                                    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Give a special code / number for visitors conversation

                                    Add the ability so like the system can give the visitor a different code each chat, so they can use that to verify themselves elsewhere.

                                    Thank you!

                                    7 votes
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                                      1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                    • don't allow 2 agents chat in the same time with the same visitor

                                      don't allow 2 agents chat in the same time with the same visitor, or notify the agent when his partner join to the same chat with the same visitor

                                      10 votes
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                                        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi!
                                        Thank you for the suggestion!

                                        If chat is already server, other agent will need to confirm (press Join twice) that he wants to join already served chat – “Another agent in chat, join anyway?”
                                        When other agents joins the chat there will be a system-message " has joined the conversation.", so first agent will know that there is other agent participating in the conversation.

                                        We already have a request to make “1 agent – 1 visitor”, so I can merge your request with it or if my reply satisfies your need, I can mark this request as completed.
                                        https://tawk.uservoice.com/forums/228427/suggestions/19444255

                                      • Gzip Wav sounds

                                        Hi could you allow gzipping of the .wavs (e.g. audio/chat_sound.wav ) - this will please Google lighthouse.

                                        Thanks

                                        16 votes
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                                          0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Intercom Style Conversations

                                          On intercom youhave a full history of conversations ... be good if Tawk to you could end a conversation and start a new one and the full history shows until cleared.

                                          http://media.ojedigital.com/f568a175817e

                                          12 votes
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                                            3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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