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  1. 22 votes
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    • Add a 'seen' feature.

      The ability for an agent to see when a customer has 'seen' the message. The ability for a customer to see when an agent has 'seen' their message - 'seen' could appear below their message.

      8 votes
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      • GDPR - Tick Box that visitor agrees with the storage of info and messages.

        Add a tick box where visitor must tick "By using this chat you agree with the storage and using your personal information and messages" to enter chat. As this may be required by May 25th with new GDPR regulations?

        11 votes
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        • Mobile Chat 1st Message Pop-up

          Please make the mobile chat pop-up like it does on PC. Massive attention grabber. I would pay you for that :)))

          19 votes
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          • Shortcode for Chat status light

            Hi! I wish to add a shortcode everywhere on my website to show the Status Chat Light (small round image)
            e.g: on my header, light red (live chat off) light orange (live chat away) light green (live chat on) , hover tooltip to add a text status (ALT)
            The image need to link to a custom url / open the widget / pop up ... no limit but in my case I embeded the chat on my contact page so I need a custom url and I hope will be doable with WPML (all depennd of the structure of your…

            3 votes
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              1 comment  ·  New features  ·  Admin →
            • Integrate with Trello

              Integrating with Trello would make Tawk insanely powerful. Attaching tickets to Trello cards..etc would add another dimension to Tawk. Since a lot of companies use Trello for projects/customer orders...etc it would be helpful to be able to attach customer support tickets to those cards so that they are unified together in the workflow.

              15 votes
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                1 comment  ·  New features  ·  Admin →
              • IE Chat Bot

                IE Chatbots are the way of the future. I'm sure you guys are looking at this. How long before it's available?

                5 votes
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                • add a feature "pay per chat handled by agent"

                  Instead of hiring agents per hour, maybe I could hire them per chat?
                  For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

                  Maybe if 0 agents are online, a paid agent will handle the chat.
                  If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

                  There would need to be some sort of rule system:
                  Eg user joins chat - asks x - gets result
                  Not just people joining to troll or spam and it costing us money

                  4 votes
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                  • 3 votes
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                    • Click Lead Option

                      I used to work for ApexChat.com. Agent's dashboard had this option to extract phone number and email itself. All we needed to do is mention the product or service prospect is interested in, or if there is some important info. and simply click send. We did not have to enter email to send leads to. In dashboard, only one time we have to configure email given by client to get leads.

                      3 votes
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                      • Allow to choose different chat/message icons.

                        To be able to choose from different chat / message icons. I don't like the design of the message icon so I made one myself which I love, to later realize I cannot change it with normal css.

                        I would love to have different icons to choose from.

                        9 votes
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                        • i suggest to give the client the possibility to move the widget and to put it where ever he want

                          i suggest to give the client the possibility to move the widget and to put it where ever he want

                          1 vote
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                          • Add REST api for creating and managing tickets

                            Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

                            3 votes
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                            • "Add To Contacts" Trigger Action

                              If visitor matched with some trigger that we set, then as an action the system can add the visitor as a contact with a name like "So-Close-To-Buy3875"

                              Then we can create a new trigger for these visitors; when a contact comes back with a name including "So-Close-To-Buy" -> Send a message "We know you are so close to buy and to make it easier we will give you 10% discount coupon code. The code is: 5gvn8usw"

                              Or for another reason, to convert a visitor to contact might come handy.

                              1 vote
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                              • i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM

                                i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM and do much more thing i think you have to think about this

                                3 votes
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                                • How can I change my name in this conversation?

                                  How can I change my name in this conversation?

                                  1 vote
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                                  • Create Accounts via API

                                    Is it possible for accounts to be created via API; Consider a multi-seller website; Do they direct each seller to create an account or do that via a REST API ---

                                    1 vote
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                                    • Whisper Invitations within Chat

                                      It would be helpful to be able to Whisper @ online agents and draw them into the chat you whispered from.

                                      1 vote
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                                      • Filters on Monitoring Page

                                        It would be helpful to be able to create, set and filter on the Monitoring page by IP Address or create internal filters, so that agents can only view customers that are unique to their department/etc.

                                        1 vote
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                                        • Partitioned schedules

                                          It would be great to be able to have partitioned schedules such as 9 to 1 and 2 to 5, so the chat feature automatically dissapears between 1 and 2 pm.
                                          Thanks!

                                          1 vote
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