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  1. Add Auto Join Conversations.

    I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

    Best regards!

    89 votes
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    • 35 votes
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        1 comment  ·  New features  ·  Admin →
      • Visitor chat transfer if they need to leave

        I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

        39 votes
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          1 comment  ·  New features  ·  Admin →
        • How I can change the english language to spanish in the online message

          Hi, This is the message you see online: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
          But I want to change to this: Bienvenido a nuestro sitio, si necesita ayuda simplemente responda a este mensaje, estamos en línea y listos para ayudar.
          In the widget manager I wrote this: Estamos en directo y listos para conversar contigo ahora. Escribe algo para comenzar un chat en directo.
          But does not show those changes, can you help me, please?

          14 votes
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          • have an option to integrate with MailChimp

            This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

            18 votes
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            • Add knowledgebase access on IPhone and Android app

              We don't have a way to access the knowledge-base on mobile yet. Please add this as it would be very beneficial.

              19 votes
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              • ability to login with offline status

                I want to request a setting per agent to login with offline or invisible status.
                eg. so when you login to dashboard, you are not automatically 'online', this would allow an agent to review existing tickets/chats etc before going 'online'

                Particularly useful when using the 'Hide widget when offline' setting.
                So you don't have to manually set to 'invisible'.
                During to timeframe between the agent logging in, and setting status to 'invisible' the widget is visible on the website.
                Which is what I want to eliminate.

                16 votes
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                • Reporting API

                  The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

                  It would be wonderful if there was an API that we could contact to get:
                  - Chats per agent
                  - Missed chats
                  - Chat transcripts
                  - First Response times
                  - etc...

                  Either that, or somehow make this data exportable from your site/app somehow.

                  Thank you

                  42 votes
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                    1 comment  ·  New features  ·  Admin →
                  • Auto or Manual chat routing to agents and option to route repeat visitors to last agent who attended the chat.

                    There should be a way to set whether the incoming chats are automatically assigned to online agents if they are available to take chats. This will help reduce the response time.
                    Secondly, there should be an option to route a repeating visitor to the last agent he spoke to automatically. This will help the visitor avoid repeating his questions to the new support agent.

                    48 votes
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                    • add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

                      add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

                      10 votes
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                      • Tawk.to integration with Hubspot CRM and Sales

                        It's simple as the subject says:
                        Would be great to have Tawk.to integration with Hubspot CRM and Sales.
                        At least send contact data (name and email) from Tawk.to to Hubspot automatically.

                        27 votes
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                        • Add feature to disable welcome message if chat engaged

                          When the welcome trigger is enabled and the user clicks on the chat before the delay time then the welcome message should get disabled. If they are already engaged in the chat, then they don't need a welcome trigger message.

                          6 votes
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                          • Disable pop up

                            Disable pop up

                            2 votes
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                            • Multi Shift Scheduler

                              I would like to see an option in the scheduler so you can set a double shift. eg Morning and then evening then you won't need to keep adjusting. We do an evening shift once the office is closed and I am having to keep re-setting the scheduler every evening after the day shift has finished.

                              4 votes
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                              • Chat BOT assistance

                                I am an active user of Tawk.to but with the rise of chat bots , it is essential to provide chat bot support . It would be great if Tawk to can implement a BOT feature backed by AI

                                19 votes
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                                  1 comment  ·  New features  ·  Admin →
                                • A bad word Filter option would really benefit this chat system, allowing me to ban certain words or at least have them turn into ***** these

                                  A bad word Filter option would really benefit this chat system, allowing me to ban certain words or at least have them turn into ***** these?

                                  6 votes
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                                  • Trigger Action

                                    Add a Trigger Option even nobody is Online. The Trigger is a great chance to have another Call to Action for several Campaigns.

                                    4 votes
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                                    • Request the input Visitor Phone number

                                      Please add phone number of the visitor at the right panel of agents chat screen (Visitor details) like this http://prnt.sc/f33gxh

                                      32 votes
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                                      • Different positions for mobile and web widget

                                        I wish we had a way to haver differents positios for the mobile widget and for the web widget.

                                        Example:

                                        Web Widget : Bottom right

                                        Mobile widget : Bottom left

                                        10 votes
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                                        • Please add feature to Turn Off for the Visitors navigation

                                          There should be a feature to turn off feature for the Visitor navigated , because it creates disturbance to the agent who is over "Chat Support"

                                          1 vote
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