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  1. Agent review after chat

    Here is what I am thinking. You can make a prechat form, and when the chat is complete, or the agent closes it, it will message the user please rate our agent, or whatever the client sets the prechat form to.

    They should be attached to each agent, and each agent should have a page on the dashboard with their reviews.

    285 votes
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    • Artificial Intelligence Bot

      Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

      116 votes
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      • Automatically change status to away when inactive

        It'd be nice to be able to set up my status to automatically change to Away if there has been no activity on my computer for 15 minutes (or customizable amount of time) based on mouse or keyboard movement.

        115 votes
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        • Ability to send a message to all online users

          Ability to send to the online users of the website, a mass-message.

          96 votes
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          • Agents restrictions based on IP/Network/Country

            Other chat software are using it, NO matter you cost for it, business clients can pay for it.
            They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
            As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
            Business clients like to show their agents are from origin country.

            This feature is available in other software, why not you introduce it and its very quick to develop as well.

            80 votes
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            • Request visitor details

              Please add feature "request visitor details" like name, email, phone number, where they coming from, etc when chat already started.

              For example, my chat have trigger invite visitor to chat and visitor reply... visitor doesnt have name, email, etc... so agent can request visitor details like name and email.. like this http://prnt.sc/dk1x4a

              76 votes
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              • Need to customize offline widget like not to show name,email or message.

                I need to customize offline widget like not to show name,email or message.Rather I will show the widget with custom message like "Live chat hours are from 10AM-4PM EST from Monday through Friday " with disabled message box.We don't want visitor to submit anything.

                62 votes
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                • Set chat widget language with API

                  API offers good options to start a chat, but many of sites are multilingual, we need to be able to start a widget chat in other language with the api. This change seems to be really simple and really usefull by many of us.

                  49 votes
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                  • Closing chat message annoying

                    When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

                    48 votes
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                      We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

                    • Retrieve data for display in website

                      Hai, I want suggest you to,

                      1. Enable API for display active USER from monitoring
                      If this feature is present, it will greatly help the guests in order to know how many guests are currently online.

                      2. Enable API for display Message Count
                      If there is an API will be very helpful for the administrator, because the admin can know if there are new messages sent by a (via the website)

                      3. Chat With Fellow Active USER
                      Adding a sidebar for a list of online users. so when they click on one of the online users, they will chat together

                      48 votes
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                        1 comment  ·  New features  ·  Admin →
                      • add telegram.org integrations

                        Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

                        47 votes
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                        • Agent Spell Checker - Partner with Grammarly

                          A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

                          44 votes
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                            under review  ·  1 comment  ·  New features  ·  Admin →
                          • Make a App for Linux

                            Make a App for Linux

                            39 votes
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                            • Change font

                              Could we change the font

                              34 votes
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                                1 comment  ·  New features  ·  Admin →
                              • Make an API.ai chatbot integration with Tawk.to

                                It will be great if you make an API integration with API.ai chatbot with Tawk.to
                                You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

                                33 votes
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                                • Add Internal ticket feature

                                  It would be great if we can issue a ticket to internal departments, not to clients
                                  Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

                                  31 votes
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                                    1 comment  ·  New features  ·  Admin →

                                    Hi Takiko,

                                    This is a good idea.

                                    Here is a temporary workaround.
                                    What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

                                    Hope this helps for now.

                                  • Add a public facing knowledge base

                                    It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.

                                    Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.

                                    Custom headers/footers and navigation would help with the experience.

                                    Best part of all of this is that you tackle almost all of the support needs in one place: chat,…

                                    31 votes
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                                    • Agents for Different Countries

                                      My Idea was to implement such feature in tawk.to dashboard that customers from different countries on our web should automatically redirected to different agents as specified.

                                      31 votes
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                                      • Create a slack integration for TAWKTO

                                        Ever wonder why so many people love Drift? Well one of the reasons is their integration with slack on the answering side. I'm willing to pay and even help develop this feature myself if it comes to it.

                                        30 votes
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                                        • Social media messaging integration

                                          Why dont integrate facebook, google+, twitter, snapchat and other major social media with The messaging tool? Like someone sends a comment or a pm on fb, u can turn it into a message and reply. Same goes to tweets :)

                                          26 votes
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                                            Hey tawker,

                                            We want to do this but it’s not gonna happen in the near future because we have a lot of things on our plates until we get there. But yes, we are moving in that direction.

                                            Thank you for the request.

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