Feedback

Report a bug, suggest a new feature or improvement to current ones to make tawk.to the best service available!

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Webhooks and/or integrations into issue tracker like Github

    Would like to be able to integrate with Github. Agent identifies bug or code issue then presses a bug icon or assigns ticket to a department or user setup that will create an issue in Github.

    Github integrations are fairly straightforward.

    5 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Add a cc feature in the ticket for incoming and outcoming mail

      It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
      My request is really urgent! ;-)
      Thanks for your works!

      30 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  New features  ·  Admin →
      • Triggers >> Automation -- Will it be possible to use the Title of the Page in the trigger message to make it more relevant for the visitor.

        Triggers >> Automation -- Will it be possible to use the Title of the Page (where my visitor is) in the trigger message to make it more relevant for the visitor. This can be achieved using some placeholder in the trigger message like {title}. please see if you can do it.

        4 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  New features  ·  Admin →
        • 53 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  New features  ·  Admin →
          • Add Auto Join Conversations.

            I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

            Best regards!

            106 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Visitor chat transfer if they need to leave

              I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

              62 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  New features  ·  Admin →
              • Monitor the agents that are signed in. Allow admin to sign them out.

                I would like to be able to see which agents are signed in as admin. I would also like to force agents to sign out as the admin.

                2 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • I would like to be able to start a chat session with users who are the longest, offering product support service.

                  I would like to be able to start a chat session with users who are the longest, offering product support service. it's a strong resource for customer engagement!

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  New features  ·  Admin →
                  • Range Ban of IP Address

                    We just encountered a problem where a spammer has dynamic IP range. Would be great if we can range ban IP like 10.10.10.* etc.

                    Thanks.

                    6 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • To add a send form in chat

                      I would be nice if you can send a form while chatting with your visitor, since doing the first visit trigger disables the pre-chat form it would be nice if you can make a custom form and send it while chatting

                      16 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  New features  ·  Admin →
                      • Delete or Edit contact

                        Admins, should will delete, edit or hide contact.

                        22 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • i need prechat form but it should be always open

                          i need prechat form but it should be always open.it is very imporntant.if it

                          will done by u.then more visitior will come ur site

                          Thanks

                          2 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Add a field for mobile telephone number in the Administration/AssistMee/Tabs area in a active chat, under the Name and Mail field.

                            Add a field for mobile telephone number in the Administration/AssistMee/Tabs area in a active chat, under the Name and Mail field. Needed for register a phone number.

                            3 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Make a Chrome Extension

                              Make a Chrome Extension Please as I can be online all the time when I am having an extension. There should be not need to Sign in everytime. When I open the browser it should remain online. As definitely every time open the App is not suitable for an essential app. Chat is essential and it needs Auto open once I on my PC

                              Thanks

                              13 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • add a modern design ..

                                like chaport and others chat. The design of tawk is poor

                                10 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  New features  ·  Admin →
                                • have an option to integrate with MailChimp

                                  This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

                                  47 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  New features  ·  Admin →
                                  • Different Position on same widget

                                    If use setup Position "Center Right" for desktop then also possible to change mobile Position.
                                    Ex: Desktop should be shown "Center Right" and Mobile Should be shown "Bottom Right"

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • hide the widget for bulk url or logged users

                                      option to hide the widget for the logged users, or bulk url through *

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Lookup unique agent ID per chat

                                        Add a lookup to show a name/ID for the agent(s) currently handling the chat.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  New features  ·  Admin →
                                        • Add Google Dialogflow integration

                                          Google Dialogflow integration gives a chat by AI

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 46 47
                                          • Don't see your idea?

                                          Feedback

                                          Feedback and Knowledge Base