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  1. Add Auto Join Conversations.

    I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

    Best regards!

    103 votes
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    • 45 votes
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        1 comment  ·  New features  ·  Admin →
      • Visitor chat transfer if they need to leave

        I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

        55 votes
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          1 comment  ·  New features  ·  Admin →
        • Add a cc feature in the ticket for incoming and outcoming mail

          It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
          My request is really urgent! ;-)
          Thanks for your works!

          18 votes
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          • have an option to integrate with MailChimp

            This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

            41 votes
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            • Delete or Edit contact

              Admins, should will delete, edit or hide contact.

              18 votes
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              • Make a Chrome Extension

                Make a Chrome Extension Please as I can be online all the time when I am having an extension. There should be not need to Sign in everytime. When I open the browser it should remain online. As definitely every time open the App is not suitable for an essential app. Chat is essential and it needs Auto open once I on my PC

                Thanks

                7 votes
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                • To add a send form in chat

                  I would be nice if you can send a form while chatting with your visitor, since doing the first visit trigger disables the pre-chat form it would be nice if you can make a custom form and send it while chatting

                  12 votes
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                  • How I can change the english language to spanish in the online message

                    Hi, This is the message you see online: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
                    But I want to change to this: Bienvenido a nuestro sitio, si necesita ayuda simplemente responda a este mensaje, estamos en línea y listos para ayudar.
                    In the widget manager I wrote this: Estamos en directo y listos para conversar contigo ahora. Escribe algo para comenzar un chat en directo.
                    But does not show those changes, can you help me, please?

                    23 votes
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                    • Agent can not see all messages, can see only his own message

                      I have many salesmen and they steal each other's customers. Creating confusion in my company.

                      1 vote
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                      • PBX Telephone cloud system

                        Hi!

                        I think it would be great if Tawk could add telephone as a new way of communicating, that way we would have chat, ticketing and telephone unified, making Tawk the perfect communicating tool.

                        It should have features like freshcaller or Zendesk voice, you could develop it using Twilio and of course make a profit through call rates. It would be great to have features like call recording, call masking, IVR, etc

                        I know it's kind of a big project, but I think you guys would develop it perfectly and it would benefit from the synergy of other Tawk tools…

                        9 votes
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                        • add a modern design ..

                          like chaport and others chat. The design of tawk is poor

                          6 votes
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                          • ability to login with offline status

                            I want to request a setting per agent to login with offline or invisible status.
                            eg. so when you login to dashboard, you are not automatically 'online', this would allow an agent to review existing tickets/chats etc before going 'online'

                            Particularly useful when using the 'Hide widget when offline' setting.
                            So you don't have to manually set to 'invisible'.
                            During to timeframe between the agent logging in, and setting status to 'invisible' the widget is visible on the website.
                            Which is what I want to eliminate.

                            31 votes
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                            • Export/download data from tawk.to

                              Please add it as soon as possible. It is a very important part please think about it.

                              7 votes
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                              • Add knowledgebase access on IPhone and Android app

                                We don't have a way to access the knowledge-base on mobile yet. Please add this as it would be very beneficial.

                                25 votes
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                                • triggers Languages

                                  Please make triggers Multilingual

                                  19 votes
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                                    1 comment  ·  New features  ·  Admin →
                                  • Web service/API to read customers and agents conversation

                                    Web service/API to read customers and agents conversation, companys would like to analyze data from conversations

                                    4 votes
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                                    • Disable pop up

                                      Disable pop up

                                      5 votes
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                                      • Reporting API

                                        The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

                                        It would be wonderful if there was an API that we could contact to get:
                                        - Chats per agent
                                        - Missed chats
                                        - Chat transcripts
                                        - First Response times
                                        - etc...

                                        Either that, or somehow make this data exportable from your site/app somehow.

                                        Thank you

                                        52 votes
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                                        • Please add prechat floating welcome message

                                          Hi All,

                                          can we add pre chat or floating welcome message.

                                          like this - https://snag.gy/E0e5mY.jpg

                                          Thanks
                                          Rohit

                                          1 vote
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