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  1. Identify Company, not only Country

    It would be great if you could identify not only the Country of a visitor but the company itself. There are applications that already are able to identify which company is visiting our site (i.e. Albacross). This would be a great feature and added value to the product.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Chat alerts when browser is not opened

    At the moment I only receive a chat alert when I'm logged in to Tawk and keep the browser open with a Tawk logged-in tab visible.

    What would really help me is to receive an alert on the desktop of my pc (if possible also on my mobile phone) when I'm working or browsing, even when I don't have a browser with Tawk tab opened (but haven't logged out of Tawk).

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. End User to End User chat for support e-commerce app (eg: delivery boy to customer)

    End User to End User chat for support e-commerce app (eg: delivery boy to customer)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. location

    User location based chat routing: It would be great to have a feature where users chats are routed to the right agents based on the users location.

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Change: Property Members to Members

    Dear Tawk To,

    I come from Vietnam. I am using tawkto and I see this section: Property Members has not been properly translated. I think it should be changed to: Members. When I change the language to Vietnamese, the Property Members become "Thành viên bất động sản" are completely wrong.
    Thankyou,

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Insert something and after the person chose would open another tab with models of the product or something like that.

    What I want to do is insert something like "Interest in buying" and after the person wrote the interest, would open another tab for "What type of use / service" then after chose, all models of our machines would appear.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Outlook plugin: 'Create ticket'

    Customer mails directly to me, but I want to put this mail into the ticketing system. If I forward this mail it says 'Email: My email adress'. I would like the feature to create a ticket using an email a customer has sent me.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. verified badge on our profile

    verified badge on our profile that neccesary for our customers our client's this helpfull

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. 7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. report spam to make it close the ticket

    Please consider message report spam to make it close the ticket. It's moved
    to spam but reports open. Why?

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Animated bubble for more visibility

    Some animated bubble for more visibility

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Detailed report chat by chat: with start, end times; medium time of conversation; abandoned chats

    Is it possible to have a interaction detailed report? with chat start and finish time, medium time of conversation, chats abandoned,
    detailed,chat by chat

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    At the moment only reports available could be seen in Reporting section and an overview of activity in the Dashboard section (star page – Analytics, History graph and table).

  15. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    23 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Have width in % rather than px

    Please change the width measure tool from PX to %, there are thousands of screens that have different dimensions and we as designers would love to center them for customers, PX wont help as customers may have a screen different in dimensions than ours and will not be aligned well. any help?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. add the action "close chat" in the advanced trigger.

    After all the conditions of the trigger and the sending of messages to the player, the chat is closed. If there are more questions, the user will re-invoke the chat.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Track if ticket emails is read

    Please consider adding tracking pixels, or some how notify in context of ticket if our customers have looked at a response in a ticket

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Once session end it should refresh the page and need to show form again

    Once session end it should refresh the page and need to show form again

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. should be a report stating highest visitors

    there should be a 'report' on which page of website has highest visits or atleast highest visited page, it will help to improve the web, thx

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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