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  1. Trigger message that deparment is not available after selecting one

    for example i have two department one is for sales and another is for support. when user click on support radio button and team is not available to answer then a message will show and same as it for sales

    2 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Assigned Agent by Country of Origin

    It could be great to assign an agent depending of the visitor's country of origin. Very useful for companies that have different policies/features/services in each country.

    Thank you :) !

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hide department if nobody is online within the department

    if nobody is online within a department remove it from the drop down options. also only notify the users of the selected department of a new chat.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Active changelogs and notifications before major changes are made

    Active change logs and notifications before updates are rolled out to production

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to download history data for positive sentiment and engagment.

    Basically ability to export data year by year or month by month data on these two fields

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    HI!
    Thank you for the request!

    Yes, at the moment it is available as a separately downloaded tables: user satisfaction and chat volume.

  6. have the ability to extract api usage statistics for more accuracy and comfort or add more filter option

    Hello,

    We need agent usage statistics but currently the export tool proposed on the dashboard offers very little aggregation option requiring us to have long operations.

    Ex :

    Currently, to have operator statistics on the same file I have to export the data as many times as there is operator.

    Or give the possibility to retrieve all data at once by solution (over a limited period can be)

    But recover the data you already offer by API would be must have.

    Thank you, have a good day and happy new year !

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add a supervisor option

    Add a supervisor option

    I think it would be a great option to add another level of authority.
    The features should include;
    - Supervisors can choose if agents can see eachothers chats
    - See who is online
    - Create reports
    - Give admin different authorities, i.e. ability to see chats, whisper to agents etc.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the request.

    You request contains several ideas, would be good to split them, so people could upvote each idea and we could see which is becoming popular and after implementation notify about it, cause they won’t be done in a single step.

    We already have some of them:
    - Login Tracking:
    https://tawk.uservoice.com/forums/228427/suggestions/19152949
    - A lot combined in one request for agent permissions:
    https://tawk.uservoice.com/forums/228427/suggestions/12414858

    Whisper in visitor chat could be seen, or you mean seeing agent-to-agent chats (Direct messages)? If yes, then here is such request:
    https://tawk.uservoice.com/forums/228427/suggestions/13076106

  8. Give a special code / number for visitors conversation

    Add the ability so like the system can give the visitor a different code each chat, so they can use that to verify themselves elsewhere.

    Thank you!

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. User Satisfaction history in more details

    I would like to be able to see specific chat history based on their category. At the moment, there are "Negative" , "Neutral" and "Positive" and each of these shows the total received each day.

    What I want is this, let's assume that I have 3 Negative feedbacks on 22nd Dec, is it possible that for me to click on that "3" and it will show me the chat history that has those negative feedbacks.

    I believe this will save time of going through all search histories.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Exclude from missed chats report or filter quickly ended chats (visitor left within seconds)

    It would be good to have the ability to exclude chats from the missed chat report if it was immediately closed by the visitor. We often have "missed chats" where the visitor left within seconds of starting the chat and we had no opportunity to answer it. Perhaps these could fall into a new category of "aborted chats"?.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. A report to know the hours of the day when the chat was inactive or agent was online

    I would like to have a report to know the hours of the day that the chat is inactive or perhaps the hours that an agent is online in a day

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. IP tracking and recognition

    I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

    With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

    I hope this will be available in the future.

    15 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. The ability to search for key words within internal groups, agent chats

    In the internal messaging group created, we want to be able to see all content without having to scroll to have the rest of the content load, this be able to scan for key words within the group content to eliminate the need to use alternative websites for this like SLACK.COM
    Thank you.
    (your client)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Put Departments under Assets (Widgets)

    Since a separate asset could be created to handle localization (multi-language support) shouldn’t the departments be under the assets instead of global settings?

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Put Trigger customization under Assets (Widgets)

    Since a separate asset could be created to handle localization (multi-language support) shouldn’t the triggers be under the assets instead of global settings?

    8 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Formatação

    Implementem um sistema de formatação de texto para os chats, incluindo negrito, etc... Também que implementem um sistema de auto respostas, com perguntas pré definidas e as respostas também

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. When a chat agent initiates a chat, the user shouldn't have to put in the required fields. They should just see the message.

    Required Fields are great for when a user initiates a chat. But the required fields shouldn't be applicable when the Chat Agent tries to reach out to a user

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add trigger condition by tag

    We have javascript to set tags to user so It will amazing if we have trigger by tag

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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