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  1. Formatação

    Implementem um sistema de formatação de texto para os chats, incluindo negrito, etc... Também que implementem um sistema de auto respostas, com perguntas pré definidas e as respostas também

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. When a chat agent initiates a chat, the user shouldn't have to put in the required fields. They should just see the message.

    Required Fields are great for when a user initiates a chat. But the required fields shouldn't be applicable when the Chat Agent tries to reach out to a user

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add trigger condition by tag

    We have javascript to set tags to user so It will amazing if we have trigger by tag

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    188 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow agents to be selectively available/online to only certain customers

    It would be great if Agents could remain "Invisible" to all but selectively choose customers to appear online and available for...like if an Agent has an appointment with a customer. This would allow the Agent to wait for the customer and the customer get through to them even if all other agents are busy or "offline." This would also prevent the Agent from being pestered by other chat requests while allowing them to still work one-on-one with a particular client or group of clients.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reporting needs to be improved. Data should be more refined.

    Reporting needs to be improved. Data should be more refined.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Please make Uservoice-request more detailed on what exactly should be improved, added. Thank you!
    So we could see that and other users could upvote such request.

  8. Export Ban list

    Hello,

    We think that the 'ban list' should have the option of export a PDF report.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sheduler info for visitor "someone will be online in N hr/min"

    I would like to be able to schedule when I would be online next, and have it appear as a countdown on visitors' pages. (E.g., "No one is available now, but someone will be online in ___ mins/hours time.")

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to provide change in validation rule

    Please work on this, there should be an option in back-end to change validation rule for example if user want minimum 10 digit no in chat form then they have the option to change it.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Download Directly from the chat window without open files in new window

    in normal case now all files open in new window, and after that you can download it!!!
    It is so slowly way and wasting more time because the customer asking about specific things and you answer him immediate by sending file this means the customer know about the file contain and need to download it directly.
    Please Just add (OPEN) option, and activate (Download) to be real download action, not Open action

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Previously it was downloading by default. Recently it was changed to open in browser.

    Now to download the file you need to click right mouse button on the file name and choose “Save As”.

  14. Ability to add a gallery of pic

    My request is to have a feature where we can add a gallery of folder of many pic for the widget and to have an interval in min to change between the pics . Lets say we have 10 pics in the folder or gallery and when we choose that gallery system will round robin between pic each x set min.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Triggers needs more options such as flying chat window

    The widget sits on the right or left bottom of the website and kinda hidden...yes you could use triggers but its best to get the widget to pop in flying somewhere in the middle right/left of the page just to get the attention...

    I think some people cannot see the chat window as its not clearly visible....

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multiple selections

    Select multiple visitors and send them one welcome message at once

    Please provide this option

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Reports based on tags. Search by all tagged tickets

    I would like to compile my tagged convo data into a graph or spreadsheet but cannot bc I have no clue how many tickets I have tagged. Support suggested I go through each tag and then add them together. I cannot do that bc some convos have like three or four tags. The whole number of conversations I had will be way higher than it should. I would be really nice if you guys were able to convert our tags into the graph section as well. I just don't understand why I would tag tickets if I could not compile…

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Report with total volumes of chats done in the month by agent

    I need a report that shows the volume of calls from each operator per month. Listing all the attendants and the total of each one.

    28 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. hide country details for agent

    It would be a great thing if you added the idea for hiding the country of the visitor from the agent but keep it shown for the admin. This would help in keeping the visitor's privacy safe.

    5 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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