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  1. Closing chat message annoying

    When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

    48 votes
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      6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

      We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

    • Retrieve data for display in website

      Hai, I want suggest you to,

      1. Enable API for display active USER from monitoring
      If this feature is present, it will greatly help the guests in order to know how many guests are currently online.

      2. Enable API for display Message Count
      If there is an API will be very helpful for the administrator, because the admin can know if there are new messages sent by a (via the website)

      3. Chat With Fellow Active USER
      Adding a sidebar for a list of online users. so when they click on one of the online users, they will chat together

      48 votes
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        1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • enable users to reset their dashboard / chat statistics

        It would be nice to be able to have this option so as not to count the test chats initially made by admins. It would also allow clear tracking record per desired period - say, admins want to start a clean slate every month, or year.

        43 votes
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          5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

          Hi!
          Thank you for the suggestion!

          When you start using the platform and wasnt to try out tawk.to functionality you can do that by using your profile page which is created by default or by creating a new page.
          If you wish to test on your website – you can create a test-property. After testing delete it and create a new property, so it won’t have any stats at all.

        • Delayed widget launch

          Delay widget for X seconds before it appears on the site.

          There are so much info to be shown on sites these days. Like cookie disclaimers. There fore I would like to see a function to be added to delay the widget from appearing on the site.

          42 votes
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            5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • Admin Feature to Change Status of Other Admins/Agents

            Allow admins to change the status of other admins/agents.

            Preferably it would have the same options as if you were changing it for yourself (both the 'Online', 'Away' and 'Invisible' options and the 'Accept chats from' toggles), but changeable for other admins/agents.
            An option on the Manage Agents page to 'Allow admin status change' would also be useful.

            We've had users start livechats countless times when none of our admins/agents were online and one of them forgot to change their status. The user would expect for someone to join as it says 'Online'.
            This can be quite damaging to a…

            40 votes
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              under review  ·  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
            • Request the input Visitor Phone number

              Please add phone number of the visitor at the right panel of agents chat screen (Visitor details) like this http://prnt.sc/f33gxh

              38 votes
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                2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Add Internal ticket feature

                It would be great if we can issue a ticket to internal departments, not to clients
                Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

                36 votes
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                  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi Takiko,

                  This is a good idea.

                  Here is a temporary workaround.
                  What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

                  Hope this helps for now.

                • Reporting section

                  It would be great if we could download a weekly or a monthly statistics report of the chat usage.

                  34 votes
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                    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow admins to control agent alias: position, name

                    It would be great if admins will be able to control/change the current aliases

                    At this point we have overall of 30+ agents answering our customers, our Quality Assurance personnel have zero idea what Position Title is being displayed to customers by each Agent.

                    There-fore, we have to check and assure through separate communication that every new and current Agent has the requested Position Title assigned for their Alias.

                    I think it's going to be very useful if admins will have the access to overall list of aliases each Agent is using, to view & modify their Position Titles.

                    34 votes
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                      5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Export contacts

                      We need export data of customer and fields add to list

                      31 votes
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                        12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • triggers Languages

                        Please make triggers Multilingual

                        31 votes
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                          4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                        • Accelerated mobile Pages

                          Tawkto for AMP (Accelerated mobile Pages)

                          30 votes
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                            2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • Google Single Sign On for agents

                            Would be good to allow agents to sign on using their Google account. We use Google Apps/G Suite for our main employee directory, and we like to have all other systems that we use employ the Google SSO option, so that employees/agents have one less login to remember. This also makes things more secure for when someone leaves the company.

                            30 votes
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                              0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add REST api for creating and managing tickets

                              Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

                              29 votes
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                                1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • Parse Image URLs into previews

                                Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

                                Example : https://i.imgur.com/cYwFTV3.png

                                29 votes
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                                  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                • Custom visitor properties

                                  It would be great to have possibility to set custom visitor properties over JavaScript API, such as visitor.channel or visitor notes update.

                                  29 votes
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                                    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Different Scheduler for each department

                                    We have different departments and working hours also different for them.Can we set up different working hours for departments?For example,Customer care services will available on 09.00-18.00 - Technical support will available 07.30-05.00.

                                    29 votes
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                                      4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Assign Department(s) to specific landing pages

                                      The ability to assign departments to specific pages or sections of the website, This way specific users can talk to the correct department based on landing page

                                      26 votes
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                                        5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Automatically Send Chat Transcript

                                        We use the Tawk on our website and on webpages customers can view quotes, We would like to be able to automatically save the transcripts and if possible send them over a webhook with the customers email (inputted when starting the chat) so we can integrate it into our CRM.

                                        25 votes
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                                          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Chat box must be draggable when Minimised also

                                          Chat box must be draggable when Minimised also. But from some specific place on the chat bar. It will help to multiple click and then drag and then again it need to minimise as it covers more space then before.
                                          Better if it just drags in shape what it is. But click at one point on the bar must be to avoid unnecessary dragging due to click by mistake.

                                          25 votes
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                                            under review  ·  3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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