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  1. Reporting section

    It would be great if we could download a weekly or a monthly statistics report of the chat usage.

    34 votes
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      3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • Parse Image URLs into previews

      Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

      Example : https://i.imgur.com/cYwFTV3.png

      30 votes
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        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • Custom visitor properties

        It would be great to have possibility to set custom visitor properties over JavaScript API, such as visitor.channel or visitor notes update.

        29 votes
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          under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • Delayed widget launch

          Delay widget for X seconds before it appears on the site.

          There are so much info to be shown on sites these days. Like cookie disclaimers. There fore I would like to see a function to be added to delay the widget from appearing on the site.

          29 votes
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            3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • Admin Feature to Change Status of Other Admins/Agents

            Allow admins to change the status of other admins/agents.

            Preferably it would have the same options as if you were changing it for yourself (both the 'Online', 'Away' and 'Invisible' options and the 'Accept chats from' toggles), but changeable for other admins/agents.
            An option on the Manage Agents page to 'Allow admin status change' would also be useful.

            We've had users start livechats countless times when none of our admins/agents were online and one of them forgot to change their status. The user would expect for someone to join as it says 'Online'.
            This can be quite damaging to a…

            28 votes
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              under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
            • Google Single Sign On for agents

              Would be good to allow agents to sign on using their Google account. We use Google Apps/G Suite for our main employee directory, and we like to have all other systems that we use employ the Google SSO option, so that employees/agents have one less login to remember. This also makes things more secure for when someone leaves the company.

              27 votes
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                0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Add REST api for creating and managing tickets

                Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

                26 votes
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                  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • Mass close messages/tickets

                  Mass close tickets and messages in the "Messaging" tab, we have over 600 open ones and it's almost impossible to go to every one and close it.

                  26 votes
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                    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • I have 2 functionnalities to add To the platform

                    1/ Tawkto for AMP (Accelerated mobile Pages)
                    2/ Mobile position (different to desktop postion).
                    Example : mobile position : center/right and Desktop position: bottom/right

                    26 votes
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                      2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Automatically Send Chat Transcript

                      We use the Tawk on our website and on webpages customers can view quotes, We would like to be able to automatically save the transcripts and if possible send them over a webhook with the customers email (inputted when starting the chat) so we can integrate it into our CRM.

                      25 votes
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                        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • CNAME Masking of the Tawk.to URL

                        We use tawk.to as a pop-out chat.

                        Because of this the tawk.to url is displayed.

                        I think it would be a good idea to be able to mask the tawk.to URL with CNAME.

                        So then the URL would could be 'livechat.example.com'.

                        This shouldn't affect tawk in getting your name out of there as like with the chat being at the bottom of the page, your logo would be in the bottom right corner still :).

                        Cheers,
                        Nick.

                        24 votes
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                          under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                        • Browser plugin for notifications & quick access

                          Hi team,

                          As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

                          It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

                          We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

                          24 votes
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                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • Export contacts

                            We need export data of customer and fields add to list

                            22 votes
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                              8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add chat button to email copy

                              Most live chat services provide you with the code to embed a chat button inside an email copy. This is very powerful in an email marketing campaign, as well as for personal emails, enabling the client to respond to an email straight away by engaging in a live chat.

                              It's not too complicated to implement and I would be happy to provide technical details from other services I've used.

                              22 votes
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                                under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • Mobile Chat 1st Message Pop-up

                                Please make the mobile chat pop-up like it does on PC. Massive attention grabber. I would pay you for that :)))

                                22 votes
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                                  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                • triggers Languages

                                  Please make triggers Multilingual

                                  22 votes
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                                    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Email Notifications - Custom subjects, recipients based on subject

                                    Dear tawk.to devs,

                                    I am in dire need of some additions in the email notification feature. Even if you make it a paid feature, I'd like to go for it. I am planning to add it on multiple websites.

                                    Here is what I want:

                                    1. Custom email subjects - predefined in the property setup. E.g. Sales Chat, Support Chat followed by date or time stamp.
                                    2. Ability to add different email recipients for each subject. So recipients only get chats relevant to them.
                                    3. Ability to select the subject during chat - where the email is to be sent -…

                                    21 votes
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                                      1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Optional chat preview

                                      We have had some negative reactions to the «preview»-function in the chat window. Turns out our customers aren't too happy about psychic agents.

                                      For now we have solved this issue by adding a text in the chat window: "Please note that in order to provide the best possible service, we can see what you write before you press the send button"
                                      We believe this is not the best way to gain our customers trust, and we are afraid many will avoid chatting because of this.

                                      The best solution would be if this preview-function was optional. We want to be able…

                                      21 votes
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                                        3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Duplicate "Site", copy property - to duplicate the widgets, settings, triggers etc

                                        Duplicate "Site" option - to duplicate the widgets and settings and triggers etc (without having to create them from scratch each time, which is time consuming when you have to modify all the colours, behaviours, content etc for each and every customer you want to deploy Tawk.to on.

                                        21 votes
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                                          under review  ·  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Download Report with excell or csv

                                          have a feature for download the report, so admin can download data like chat, agent performance, visits, visitor, page view, and you can setup data feed you want to download.

                                          thank you

                                          20 votes
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                                            3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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