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  1. Closing chat message annoying

    When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

    48 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

  2. Retrieve data for display in website

    Hai, I want suggest you to,

    1. Enable API for display active USER from monitoring
    If this feature is present, it will greatly help the guests in order to know how many guests are currently online.

    2. Enable API for display Message Count
    If there is an API will be very helpful for the administrator, because the admin can know if there are new messages sent by a (via the website)

    3. Chat With Fellow Active USER
    Adding a sidebar for a list of online users. so when they click on one of the online users, they will chat together

    48 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. enable users to reset their dashboard / chat statistics

    It would be nice to be able to have this option so as not to count the test chats initially made by admins. It would also allow clear tracking record per desired period - say, admins want to start a clean slate every month, or year.

    43 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    When you start using the platform and wasnt to try out tawk.to functionality you can do that by using your profile page which is created by default or by creating a new page.
    If you wish to test on your website – you can create a test-property. After testing delete it and create a new property, so it won’t have any stats at all.

  4. Admin Feature to Change Status of Other Admins/Agents

    Allow admins to change the status of other admins/agents.

    Preferably it would have the same options as if you were changing it for yourself (both the 'Online', 'Away' and 'Invisible' options and the 'Accept chats from' toggles), but changeable for other admins/agents.
    An option on the Manage Agents page to 'Allow admin status change' would also be useful.

    We've had users start livechats countless times when none of our admins/agents were online and one of them forgot to change their status. The user would expect for someone to join as it says 'Online'.
    This can be quite damaging to a…

    40 votes
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    under review  ·  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Delayed widget launch

    Delay widget for X seconds before it appears on the site.

    There are so much info to be shown on sites these days. Like cookie disclaimers. There fore I would like to see a function to be added to delay the widget from appearing on the site.

    39 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Request the input Visitor Phone number

    Please add phone number of the visitor at the right panel of agents chat screen (Visitor details) like this http://prnt.sc/f33gxh

    38 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Internal ticket feature

    It would be great if we can issue a ticket to internal departments, not to clients
    Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

    36 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Takiko,

    This is a good idea.

    Here is a temporary workaround.
    What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

    Hope this helps for now.

  8. Export contacts

    We need export data of customer and fields add to list

    35 votes
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    13 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow admins to control agent alias: position, name

    It would be great if admins will be able to control/change the current aliases

    At this point we have overall of 30+ agents answering our customers, our Quality Assurance personnel have zero idea what Position Title is being displayed to customers by each Agent.

    There-fore, we have to check and assure through separate communication that every new and current Agent has the requested Position Title assigned for their Alias.

    I think it's going to be very useful if admins will have the access to overall list of aliases each Agent is using, to view & modify their Position Titles.

    35 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reporting section

    It would be great if we could download a weekly or a monthly statistics report of the chat usage.

    34 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Accelerated mobile Pages

    Tawkto for AMP (Accelerated mobile Pages)

    33 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add REST api for creating and managing tickets

    Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

    32 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Assign Department(s) to specific landing pages

    The ability to assign departments to specific pages or sections of the website, This way specific users can talk to the correct department based on landing page

    32 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. triggers Languages

    Please make triggers Multilingual

    31 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Google Single Sign On for agents

    Would be good to allow agents to sign on using their Google account. We use Google Apps/G Suite for our main employee directory, and we like to have all other systems that we use employ the Google SSO option, so that employees/agents have one less login to remember. This also makes things more secure for when someone leaves the company.

    30 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Parse Image URLs into previews

    Requesting that image URLs are parsed into previews for both customer chats and chats between agents.

    Example : https://i.imgur.com/cYwFTV3.png

    29 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Custom visitor properties

    It would be great to have possibility to set custom visitor properties over JavaScript API, such as visitor.channel or visitor notes update.

    29 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Different Scheduler for each department

    We have different departments and working hours also different for them.Can we set up different working hours for departments?For example,Customer care services will available on 09.00-18.00 - Technical support will available 07.30-05.00.

    29 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Report with total volumes of chats done in the month by agent

    I need a report that shows the volume of calls from each operator per month. Listing all the attendants and the total of each one.

    28 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Email Notifications - Custom subjects, recipients based on subject

    Dear tawk.to devs,

    I am in dire need of some additions in the email notification feature. Even if you make it a paid feature, I'd like to go for it. I am planning to add it on multiple websites.

    Here is what I want:

    1. Custom email subjects - predefined in the property setup. E.g. Sales Chat, Support Chat followed by date or time stamp.
    2. Ability to add different email recipients for each subject. So recipients only get chats relevant to them.
    3. Ability to select the subject during chat - where the email is to be sent -…

    27 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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