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  1. Choose widget translation on the script load by submitting language param

    Hi!
    I'd like to translate the chat widget based on the language selected on the website.
    The easiest option I can offer - do so by submitting additional "language" param on the script load.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. add an API which allows invoking a chat session from within a windows application

    We would be delighted to work together with you in implementing an integration with our CRM system so that a chat session could be invoked from within the CRM and customer service representatives working with the CRM would be able to seamlessly interact with customers via chat

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Every agent can set automatic response

    Every agent should have a right to set their automatic responses.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Form fields according to the department

    I would like to have a function implemented to place form fields according to the department.

    Example: For the support industry, I need to put the "TeamViewer ID" and "TeamViewer Password" fields, when, for the finance department, I just need the "company" field.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unlimited Triggers Assigned to Specific Assets

    We would like to have triggers be associated to individual assets. This would let us custom configure "timed messages" based the page a visitor is on. Unique messages based on page content (within a chat window that matches the page color and a chat title bar with text about the page). Triggers implemented by rules designated via the url of a specific page should be assignable to an asset !

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Evaluation of agents

    I wish we could have options to evaluate the agent's service, or force the visitor to like or dislike the service provided.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Receiving notification when other chat technician changes status

    I would like a way by sound or popup notification to know when other webchat tech has changed status from online to invisible as an example if we are 2 techs working at same time. This is one of the reasons why I do not like your competitor ZOPIM as they do not have this feature which I would like implemented for our companies.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Kindly make the chat with a 1 vistor in a single click box, whatever the conversation is to be shown from start till the end in a single box

    Kindly make the chat with a 1 visitor in a single click box, whatever the conversation is to be shown from start till the end in a single box

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Export chats as they look while viewing, not in a JSON format

    Add ability to export all chart and it should appear as it is on the chat. Currently, when you export the chat, it gives you Json data. We want it to appear like on the chat.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remove the image on the front and back of the widget.

    I would like to remove the image sent to the widget on the front and back.

    1 vote
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  14. please do add feature to integrate into mobile apps

    please do add feature to integrate into mobile apps

    1 vote
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  15. be able to add specific agents to specific pages on a website.

    It would be beneficial to add a specialist of a certain service to that specific service page.

    1 vote
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  16. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. conversions

    As a digital marketer, I strongly recommend to add a feature to capture the converted leads, or a feature to measure hot leads. It would be fantastic if you could integrate it with Google analytics as well

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Global settings for all properties

    Being able to define default or global settings for all properties would be a life and time saviour.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

    They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

    1 vote
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