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  1. To pass a dynamic variable to the agent once the user toggle the chat widget

    The ability to add a dynamic variable that can be passed to the agent after the user toggles the chat. In my example, am using the popup chat and what i want exactly is that a dynamic variable (that cant be pre-defined) to be sent to the agent once the user toggles the chat (open in a new window). The dynamic variable is created once the user taps on a specific button on the website, then he is allowed to toggle the chat.

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      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • Global Message

      Make the chat window open with a message for all connected users. Ex. To notify the users that the system will go under maintenance in about ?? minutes.

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        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • Disable the microphone by default and Include Chat sidebar/frame

          In some companies the suport by tawk.to may be trough screen share but without microphone share. True, microphone share may be disable. Then, I sugest that tn the settings panel have a option to set microphone disable by default, like the "video call" and "screen share" options.

          And would be very important that Video Chat include Chat sidebar/frame in the same tab/page when the video chat occur.

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            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • User name  Appears automatically when logging in

            I hope they implement the function, when the User is logged into the website, the name appears in the control panel automatically.

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              0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
            • How about adding an option for sending email notifications for tickets assigned to me.

              Like if a colleague assigns a ticket to me, i should get an email notification that i have a ticket so i can solve it.

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                0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Settings

                in setting hide on mobile device, its disable the chat widget on mobile,

                but if i make a button to show the chat widget on mobile, it will showing.

                please add this option, i want so use chat by click button on mobile, and hide the bottom chat widget.

                sorry for my bad english.

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                  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • create a report of logued in agents in an specific range of time

                  because I would like to know which agent is online and not answering chats, and chats became unattended

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                    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Drop Down menu on tag

                    Be able to add generic tags with a drop down menu to be used across all properties. Add tags to reporting.

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                      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Make more money easily - donations

                      Let us donate to you via Paypal. I can donate a certain amount either ONCE or monthly. I would gladly pay you 5 USD monthly.

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                        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • customise the start chat button

                        customise the start chat button

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                          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                        • Window chat appears softly when user visits a website page

                          It would be great when a user visit a website page, window chat appears softly like this one on this site: https://www.infusionsoft.com/software/features

                          Thanks

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                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • Show chat box after 2nd visit

                            I would like to be able to have it possible for a chat box popup to appear on a visitors 2nd visit, but not the 1st.

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                              0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                            • integration with google calendar.

                              I am currently using https://calendly.com/ because it could be integrated into my website and it is also linked to my google calendar. But I'm looking for something more practical. What solutions do you offer me?

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                                0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • Can i remove menu options

                                Can we remove menu options in web

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                                  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi!
                                  You want to remove Menu in visitors view? Where the options `Change name`, `Email transcript` and others are placed.
                                  Or you want to remove something in the web-dashboard, on the agent side?

                                  In case of visitor menu, can you please specify which option(-s) you would like to remove? We have some request to hide specific option:
                                  - change name – https://tawk.uservoice.com/forums/228427/suggestions/13026456
                                  - email transcript – https://tawk.uservoice.com/forums/228427/suggestions/19346884

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