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  1. CNAME Masking of the Tawk.to URL

    We use tawk.to as a pop-out chat.

    Because of this the tawk.to url is displayed.

    I think it would be a good idea to be able to mask the tawk.to URL with CNAME.

    So then the URL would could be 'livechat.example.com'.

    This shouldn't affect tawk in getting your name out of there as like with the chat being at the bottom of the page, your logo would be in the bottom right corner still :).

    Cheers,
    Nick.

    24 votes
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      under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • Browser plugin for notifications & quick access

      Hi team,

      As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

      It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

      We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

      24 votes
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        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • Chat box must be draggable when Minimised also

        Chat box must be draggable when Minimised also. But from some specific place on the chat bar. It will help to multiple click and then drag and then again it need to minimise as it covers more space then before.
        Better if it just drags in shape what it is. But click at one point on the bar must be to avoid unnecessary dragging due to click by mistake.

        22 votes
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          under review  ·  3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • Add chat button to email copy

          Most live chat services provide you with the code to embed a chat button inside an email copy. This is very powerful in an email marketing campaign, as well as for personal emails, enabling the client to respond to an email straight away by engaging in a live chat.

          It's not too complicated to implement and I would be happy to provide technical details from other services I've used.

          22 votes
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            under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • Change page title dynamically

            I use the posting of new page information within iFrames and with dynamic scripts. The actual document page doesn't change, but "where" the visitor is within the site does change. I would like to be able to the document tag title to a new name without the page reloading so the Tawk app sees the page title change.

            22 votes
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              4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
            • Bad word filter or at least have them turn into *****

              A bad word Filter option would really benefit this chat system, allowing me to ban certain words or at least have them turn into ***** these?

              21 votes
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                1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Optional chat preview

                We have had some negative reactions to the «preview»-function in the chat window. Turns out our customers aren't too happy about psychic agents.

                For now we have solved this issue by adding a text in the chat window: "Please note that in order to provide the best possible service, we can see what you write before you press the send button"
                We believe this is not the best way to gain our customers trust, and we are afraid many will avoid chatting because of this.

                The best solution would be if this preview-function was optional. We want to be able…

                21 votes
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                  3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • Being able to send a secure form for visitors to fill out so visitors feel comfortable sending private information

                  When a customer sends private information such as last 4 digits of credit card number or security question etc we should be able to create a secure forum for each question we want to ask securely and once we ask them to fill it out and they submit it we will be able to see what they wrote. just so customers feel safe when entering private information :D

                  21 votes
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                    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Duplicate "Site", copy property - to duplicate the widgets, settings, triggers etc

                    Duplicate "Site" option - to duplicate the widgets and settings and triggers etc (without having to create them from scratch each time, which is time consuming when you have to modify all the colours, behaviours, content etc for each and every customer you want to deploy Tawk.to on.

                    21 votes
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                      under review  ·  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Validation in pre-chat form for name, email

                      We should be able to make rules in the fields filled in by a visitor in order to have real data and avoid fake input, like: Name: S, Last name: S, Subject: S, Email: email@s.com

                      This will stop spam and fake emails being sent by users just trying to waste our time.

                      20 votes
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                        7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow the chat background colour to be customised

                        It would be great if the background colour of the chat widget itself could be customised from the default white to any colour.
                        I have a black, blue and yellow colour scheme. The yellow user message box doesn’t look very good against the white background, the blue agent message box does but both message box types would look good on a black widget background.
                        I’m surprised this hasn’t already been added as there’s customisation options for everything else.

                        19 votes
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                          3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                        • Edit Ticket

                          I would like to be able to edit a ticket, because when we type something wrong like the name of the recipient for example, we have to delete and create another ticket, losing a sequence

                          19 votes
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                            8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • Report with total volumes of chats done in the month by agent

                            I need a report that shows the volume of calls from each operator per month. Listing all the attendants and the total of each one.

                            19 votes
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                              1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                            • Return transcript and user object on the chat end

                              Please add a new event to return transcript and user object over JavaScript API when the chat is over.

                              18 votes
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                                under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • Reporting

                                Data, data, data is key to making decisions. We need to be able to measure in order to manage.

                                Current workaround we have deployed

                                - We copied all the data i.e. Missed Chat, FRT, Chat Duration
                                - Fed all the data into Tableau
                                - Made our own interactive visual
                                - Pull in data from our current CRM

                                This is to produce:

                                - Chat Stats
                                - No Of Request we serviced, measure case deflection
                                - I have been very impressed with the tool so far.

                                The one item i really need is stats by agent. I have a starting team of…

                                17 votes
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                                  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                • keyboard shortcuts

                                  add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

                                  17 votes
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                                    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Insert clickable hyperlinks in chats

                                    Would be nice if I could create hyperlinks in the shortcuts so that when chatting with a customer I could quickly and easily insert a clickable link to a product page. This would greatly increase calls to action and conversions.

                                    17 votes
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                                      3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Report the monthly availability of site agents

                                      I need to know if my agents are actually online and how long per day/month, and be able to present this to them

                                      16 votes
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                                        2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Auto logoff when idle for a set amount of time

                                        So many tawk.to users are lacking this feature. Please add it!
                                        There is no point in coding the best live help chat if you don't add this feature.
                                        Operators are missing chats because they forget to switch off and users get really angry!

                                        16 votes
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                                          1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Change the content after visitor sends offline message

                                          Possibility to change "Your message was sent successfully" which is shown after offline massage is sent. Question is language wise, my whole site is not in English and it is strange that customer is said thank you in different language

                                          16 votes
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                                            3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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