Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

    add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

    16 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • Show map location when chating with visitor

      The same tab information of map location of visitor should be show in the window while chating with a user.
      Maybe use the same tab structure to show more data about visitor.

      15 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow notifications to be setup per site

        App notifications are setup individually... I suggest chat notifications should be as well instead of lumping them all together in the settings under one. I monitor many sites and many are very busy and some are new. The busy ones I don’t want any notifications yet the new ones I want notifications for every visitor etc. adding this ability would be helpful

        15 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • Make multilingual chat on the fly depending on the language code of the website, IP address. Instead of creating widget for each language

          My website had multi lingual functions and I use 21 languages.
          I would like to show chat widget for each language on the fly instead of creating widget for each language

          15 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • Auto Close chat after X minutes of inactivity

            Either to auto-close the chat after a period of inactivity or a to auto-send a message.

            15 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
            • IP tracking and recognition

              I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

              With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

              I hope this will be available in the future.

              15 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Integrate with Microsoft Power BI

                allow the import of the data to this service, to allow me to create rich reports with my other data souces

                14 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • Saving phone number

                  We would like to have the possibility to save visitor's phone number when it has not been requested in the pre-chat form. Many visitors give the phone no only after some chat time. We want to connect the visitor's name with email address and phone. Some don't even have an email address so for us the phone no is very important!

                  13 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Make a Chrome Extension

                    Make a Chrome Extension Please as I can be online all the time when I am having an extension. There should be not need to Sign in everytime. When I open the browser it should remain online. As definitely every time open the App is not suitable for an essential app. Chat is essential and it needs Auto open once I on my PC

                    Thanks

                    13 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Maximize the chat window on page load

                      I'd like to have my chat window maximized during the page load, since novice or existing users may not notice the addition of the newly implemented chat service to my website. It could be served as an optional functionality from your dashboard menu, where the default status would be as it is now (a minimized icon class), or as a maximized window version.

                      13 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Minimize the window after x seconds, when a trigger has poped up a message

                        I would like for the trigger messages to allow as a setting to minimize the window if the user does not react to the trigger after let's say 3 or 5 seconds, to clear up the space on the website. Otherwise the user has to manually minimize the chat window if they do not want to engage with the message and it ruins their navigation experience.

                        13 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add feature to disable welcome message if chat engaged

                          When the welcome trigger is enabled and the user clicks on the chat before the delay time then the welcome message should get disabled. If they are already engaged in the chat, then they don't need a welcome trigger message.

                          13 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • Why in my chat have a message Customer Support

                            Why in my chat have a message Customer Support
                            Welcome to our site, if you need help simply reply to this message, we are online and ready to help.

                            13 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                            • export shortcut

                              Please add feature
                              Export shortcuts.

                              Import shortcuts was available.
                              Thanks you

                              13 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • Linux Desktop App

                                We need LInux Desktop App as we all are with Linux Mint desktops. Is there is a version already? Or you are developing it? If not, I would suggest that option.

                                13 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                • An ability to pre-fill pre chat form via URL and JS

                                  It would be nice if you add an ability to pre-fill pre chat form via both direct URL and JS widget.

                                  Example, pre chat form has fields:
                                  1) Department
                                  2) Customer name
                                  3) Customer ID in CRM

                                  When using direct URL to start chat, we should be able to pass values for any of fields in the URL. The same is when we use JS widget.

                                  13 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Clear Direct Messages

                                    Dear Tawk Team,

                                    can you make feature for clear direct messages?

                                    13 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Time Zone options for incoming emails

                                      I would like you to make the option to change the time zone to the country using the application. Because when we are offline, the incoming email informs the GMT+00. Greetings.

                                      13 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 12 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          started  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please add Bots

                                          like if nobody is online it should say like: hey! currently nobody is online! Come back later!

                                          12 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback

                                          Feedback and Knowledge Base