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  1. Insert clickable hyperlinks in chats

    Would be nice if I could create hyperlinks in the shortcuts so that when chatting with a customer I could quickly and easily insert a clickable link to a product page. This would greatly increase calls to action and conversions.

    17 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Linux Desktop App

    We need LInux Desktop App as we all are with Linux Mint desktops. Is there is a version already? Or you are developing it? If not, I would suggest that option.

    17 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Export Ticket History

    Would be great to be able to export all of the ticket history to a usable file such as CSV or JSON to be used for other purposes.

    For instance one of our clients wants to be able to review the tickets their staff has opened and currently we have no way to do this, without hours of copy/paste

    17 votes
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    planned  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Time Zone options for incoming emails

    I would like you to make the option to change the time zone to the country using the application. Because when we are offline, the incoming email informs the GMT+00. Greetings.

    17 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Integrate with Microsoft Power BI

    allow the import of the data to this service, to allow me to create rich reports with my other data souces

    17 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add different support channels (Facebook, Whatsapp, etc) within the dashboard

    I woud like to see facebook messenger and/or whatsapp support witihin the same dashboard to have a full service support dashboard.

    16 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

    add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

    16 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. IP tracking and recognition

    I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

    With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

    I hope this will be available in the future.

    16 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Show map location when chating with visitor

    The same tab information of map location of visitor should be show in the window while chating with a user.
    Maybe use the same tab structure to show more data about visitor.

    15 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow notifications to be setup per site

    App notifications are setup individually... I suggest chat notifications should be as well instead of lumping them all together in the settings under one. I monitor many sites and many are very busy and some are new. The busy ones I don’t want any notifications yet the new ones I want notifications for every visitor etc. adding this ability would be helpful

    15 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make multilingual chat on the fly depending on the language code of the website, IP address. Instead of creating widget for each language

    My website had multi lingual functions and I use 21 languages.
    I would like to show chat widget for each language on the fly instead of creating widget for each language

    15 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Auto Close chat after X minutes of inactivity

    Either to auto-close the chat after a period of inactivity or a to auto-send a message.

    15 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. The Chat room, user chats only budypress

    members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

    15 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Saving phone number

    We would like to have the possibility to save visitor's phone number when it has not been requested in the pre-chat form. Many visitors give the phone no only after some chat time. We want to connect the visitor's name with email address and phone. Some don't even have an email address so for us the phone no is very important!

    14 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Tawk.to client for Linux distributions.

    There's is a need for a tawk.to version that can be installed on linux distributions like Ubuntu and Fedora. Currently, such a client only exists for Windows, Mac and Android.

    14 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Messaging - Mark All Read

    Messaging - Mark All Read

    14 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make a Chrome Extension

    Make a Chrome Extension Please as I can be online all the time when I am having an extension. There should be not need to Sign in everytime. When I open the browser it should remain online. As definitely every time open the App is not suitable for an essential app. Chat is essential and it needs Auto open once I on my PC

    Thanks

    13 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Need to customize Phone number field, validation

    Make phone number field as numeric also define length of the number.

    13 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Maximize the chat window on page load

    I'd like to have my chat window maximized during the page load, since novice or existing users may not notice the addition of the newly implemented chat service to my website. It could be served as an optional functionality from your dashboard menu, where the default status would be as it is now (a minimized icon class), or as a maximized window version.

    13 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Customize to GMT in the report.

    Customize to GMT in the report.

    Currently in the report GMT defaults: GMT + 0, this is not customized with different countries, it made after reporting bias.

    I hope soon Tawk update feature.

    13 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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