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  1. Problems with desktop app (sound/crash)

    Desktop application is randomly "disappearing" on Windows 10. Have to relaunch.

    In addition, with sounds "muted" (sound notification, desktop notification off) it still makes sounds.

    53 votes
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      13 comments  ·  Bugs  ·  Admin →
    • 4 votes
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        0 comments  ·  Bugs  ·  Admin →
      • Why in my chat have a message Customer Support

        Why in my chat have a message Customer Support
        Welcome to our site, if you need help simply reply to this message, we are online and ready to help.

        1 vote
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          0 comments  ·  Bugs  ·  Admin →
        • translate to protuguese

          Hello.
          I' cant translate the mensage:"Welcome to our site, if you need help simply reply to this message, we are online and ready to help." when any people enter in my website see this mensage in English.
          I can translate this?

          Thanks for your help

          1 vote
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            0 comments  ·  Bugs  ·  Admin →
          • visitor current URL containing &

            Hi,

            When we're following visitor through their current URL, the hover link shows & instead of &
            This way the links don't work.

            Waiting for comments.

            1 vote
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              0 comments  ·  Bugs  ·  Admin →
            • Windows app crashing. Please fix this.

              The windows app is crashing with no errors.

              4 votes
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                0 comments  ·  Bugs  ·  Admin →
              • Video Call Beta

                How can call back to customers in many popular browsers (Google Chorm, Firefox, Coccoc ...)

                1 vote
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                  0 comments  ·  Bugs  ·  Admin →
                • Widget stop music on iphone

                  When I'm listening music and I go to a page where tawk.to widget is installed, the music stops. I'm guessing it takes over the Iphone audio out..

                  35 votes
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                    3 comments  ·  Bugs  ·  Admin →
                  • My dear friend, I forgot to tell you that it is Persian language (RTL) and UTF8 Unicode. In addition, your program does not work without an

                    My dear friend, I forgot to tell you that it is Persian language (RTL) and UTF8 Unicode.
                    In addition, your program does not work without an anti-filter, and this is a big problem in Iran. please consider it

                    1 vote
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                      0 comments  ·  Bugs  ·  Admin →
                    • Always misschat on samsung j5

                      Hallo i am using samsung j5 2016
                      My customer send me a chat and i didnt get any notification and notif and sound apprar after my 10minutes and its already brcome miss chat.
                      It is not 1st time i get it.

                      1 vote
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                        0 comments  ·  Bugs  ·  Admin →
                      • session

                        Currently, the session gets closed as soon as the visitor closes the browser window. And when the visitor comes back, a new session is generated.

                        However, if it is the same user from same browser, why can't the session be continued from where it was left off.

                        We are facing this issue, where a visitor leaves a message for support and then closes the browser. The visitor then comes back and is looking for the answer in the chat. However, the response we gave in chat is not shown to the user when he opens the browser again. This is…

                        1 vote
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                          0 comments  ·  Bugs  ·  Admin →
                        • Offline Messaging Spam

                          I find out with my tawk.to in offline mode, that users would click on Send, but nothing happens or that the window stays open with the ticket forum, but on the bottom corner says 'message sent.'
                          Users sometime click the send button up to five or fifteen times, thinking it didn't process or work. I think it should change to another screen saying 'Thanks for sending your message, we'll get back to you!' or if the user has sent an unread offline message on their ip, that their previous offline message should come back up with a message on the…

                          25 votes
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                            0 comments  ·  Bugs  ·  Admin →
                          • New Messages are directly opened, propblem for spam classification

                            When a new lessage is coming in, it will be directly opened in the entity, when I press the SPAM-Button, the application freezes and has to be closed hardly. So I always have to go back to the overview and leave the new message before i can classify the message as SPAM.

                            1 vote
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                              0 comments  ·  Bugs  ·  Admin →
                            • Tags are randomly visible / hidden in monitoring screen

                              The same customer once has tags and in couple in hours when he is back he does not have any.

                              Our code for adding tags is consistent and adds the same tags to the same user always.

                              1 vote
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                                0 comments  ·  Bugs  ·  Admin →
                              • Hide Widget not working

                                Hi,
                                I'm using the chat widget with this script:

                                <script type="text/javascript">
                                Tawk_API.onLoad = function(){
                                Tawk_API.hideWidget();
                                };
                                </script>

                                After a while, the chat suddenly appears without using the API.
                                Is there something I can do with it?
                                Thanks

                                1 vote
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                                  0 comments  ·  Bugs  ·  Admin →
                                • Message pending notification disappears.

                                  When chat is minimized and the listener writes a response, a notification appears indicating that there are pending messages.

                                  However, when the user changes pages (clicks on a link) this pending message notification disappears. Ideally, you should always show messages that are pending for as long as chat is minimized.

                                  1 vote
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                                    0 comments  ·  Bugs  ·  Admin →
                                  • Add translation to "Send again" message to other languages.

                                    There is not a place to translate the "Send again" message to other languages. The plugin translated all info to my language (brazilian portuguese), but once the mensage is sent, i get the "Send Again" message in english. Couldn't find in the admin board a place to translate it. Also can't find a place to disable it. Thanks in advance!

                                    9 votes
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                                      2 comments  ·  Bugs  ·  Admin →
                                    • Allow the user to preview pasted images prior to uploading

                                      If you have an image in the clipboard and paste it into chat, it auto uploads with no warning. I tried to copy some text, and windows took a screen shot. When I pressed ctrl+v, my entire desktop, including agent to agent whispers went to the customer with no warning. There should be a chance to review and confirm all input prior to sending.

                                      3 votes
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                                        0 comments  ·  Bugs  ·  Admin →
                                      • there seems to be a problem if someone is on a cell phone and the screen expands it takes over the e

                                        there seems to be a problem if someone is on a cell phone and the screen expands it takes over the entire screen and the visitor can not see our web site

                                        1 vote
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                                          0 comments  ·  Bugs  ·  Admin →
                                        • Two different users are shown as the same users

                                          The users in tawk are mixed up.

                                          I had a customer A in chat on tawk and 10 minutes later tawk shows that it is customer B.

                                          I am sure of this behaviour because I copied message from tawk so the name of the customer was copied too. After 10 minutes whole communication is under customer B

                                          This is really important to fix because asap please.

                                          3 votes
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                                            0 comments  ·  Bugs  ·  Admin →
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