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  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    154 votes
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      3 comments  ·  Bugs  ·  Admin →
    • The chat problem at the lower menus on mobile

      Hello

      I have a problem that I can not solve with my theme developer either

      The answer received on your chat

      We came in contact with a person on the chat on https://www.tawk.to. In connection with my problem, the chat is overlaid over the menu bar on mobile, the menu bar is at the bottom and the chat covers my shopping cart, so I can not use the chat. The answer received on your chat: chat is not displayed correctly on the site due to the menu at the bottom.

      My developer's answer to the chat that covers the…

      7 votes
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        2 comments  ·  Bugs  ·  Admin →
      • Chat Ringing not working until restart

        When starting tawk with Windows the ringing sound doesn't work until I restart the program. Even if I go into Manage Sounds and click the volume bar to trigger the sound nothing plays. I can only fix this by closing Tawk and relaunching

        9 votes
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          0 comments  ·  Bugs  ·  Admin →
        • Tab menu disappears when chosing custom tab menu

          I added a custom tab menu with links to useful resources. But if I click on a link, the link opens in the resource area and replaces the menu. The menu should stay put, and it might also be great to have the option of opening the link in another tab. :)

          1 vote
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            0 comments  ·  Bugs  ·  Admin →
          • Contact list should capture all prechat form fields as structured data.

            I added telephone to the prechat form, but it is not stored as a field in the contacts list. Only name and email appear structurally.

            23 votes
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              0 comments  ·  Bugs  ·  Admin →
            • BUG: Advanced Trigger "Still on site" condition doesn't work properly when using multiple widgets

              I have two widgets configured, each for a different language, on the same domain. I switch between them by matching a pattern in the URL and loading the proper javascript file.

              I then have two advanced triggers to replicate the "Rescue chat" feature which I cannot use out of the box, so I built them in this way:
              1. Triggers when a user write a message
              2. Condition1: Still on site 30 seconds
              3. Condition2: current url contains pattern
              4. Condition3: user has not been served

              Action: write a message in the language specific to the url pattern.

              I tested…

              1 vote
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                0 comments  ·  Bugs  ·  Admin →
              • add support for Rails Turbolinks

                Using the tawk to widget with turbolinks causes the widget to disappear after 5 navigation actions (clicking links). This seems to be due to the web sockets not being closed when the turbolinks are loaded. Support for either automatic websocket closing or an option to manually close the websockets when required

                29 votes
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                  0 comments  ·  Bugs  ·  Admin →
                • Fix Uncaught TypeError: b.indexOf is not a function and this.getBrowserData is not a funciton

                  I thought this might be adblocker related, but it's happening in lots of browsers with and without a blocker.

                  It seems to randomly stop the widget from loading.

                  I'm running that latest version of WordPress

                  Any ideas?

                  :)

                  https://imgur.com/a/JlIbb

                  5 votes
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                    0 comments  ·  Bugs  ·  Admin →
                  • The first department is always automatically selected

                    In tawk, The first department always automatically selected every time. So no point in making that field required.

                    It should show something like "Select a department" or show that field empty and force the visitor to select that field rather than auto-selecting the first dept.

                    8 votes
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                      1 comment  ·  Bugs  ·  Admin →
                    • Time zone settings

                      Need to have ability to change the time zone in the application
                      currently showing GMT+0

                      2 votes
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                        0 comments  ·  Bugs  ·  Admin →
                      • Video chat not working in iframe

                        Video chat not working in iframe.
                        it report "Could not start scource"
                        i use iframe like this
                        <iframe class="chat-iframe" id="my-iframe" src="...video.tawk.to/..." frameborder="0" allowfullscreen allow="microphone camera" sandbox="allow-forms allow-same-origin allow-scripts allow-top-navigation allow-pointer-lock allow-popups"></iframe>

                        3 votes
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                          0 comments  ·  Bugs  ·  Admin →
                        • My tawkto is no longer showing visitors

                          until I checked Google analytics I didn't know for sure but there's been over 600 visitors in the last 2 days and tawkto showed 32 for yesterday and 2 for today

                          1 vote
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                            0 comments  ·  Bugs  ·  Admin →
                          • please develope this plugin

                            i want you guys to develop a domain search box plugin for wordpress. so that any visitor can search available domain on website

                            2 votes
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                              0 comments  ·  Bugs  ·  Admin →
                            • Cursor element has a negative position

                              When using Safari on iPhone 7, when you tap inside the input box to type a message the cursor element is not inline with the text. It also scrolls if you try and move it.

                              1 vote
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                                0 comments  ·  Bugs  ·  Admin →
                              • department in different language

                                Hello. I have created a widget for the English version of our website, and another one for the Arabic version of our website. But the departments dropdown options in the pre-form are showing both English and Arabic languages. Can you enable it so that we can select which departments we want to show in the pre-form?

                                1 vote
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                                  0 comments  ·  Bugs  ·  Admin →
                                • Send an email when a technical problem or an update occur in Tawk

                                  I think it would be great if we could know when an update or a technical problem occur with Tawk.

                                  2 votes
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                                    1 comment  ·  Bugs  ·  Admin →
                                  • SERIOUS BUG. Please fix it

                                    I was chatting with customer. and i took as screenshot to paste in my word document. mean while i chat with other customer. and i was suppose to send welcome message as i copied. but when i press CTRL + V that screenshot which i taken that sent to the customer.
                                    Please any image(s) should not send directly without pressing ENTER button as like text messages. Please fix it as soon as possible.

                                    This bug may cause of someone job lose...

                                    Please fix it. Thank You

                                    7 votes
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                                      0 comments  ·  Bugs  ·  Admin →
                                    • Sort Prechat Departments in alphabetic order

                                      Currently the Prechat Form Departments are shown in creation order.
                                      Please sort them in alphabetic order.
                                      Creationorder makes no sense.
                                      Thanks

                                      1 vote
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                                        0 comments  ·  Bugs  ·  Admin →
                                      • Tawk App crashing in Windows 7

                                        the app is crashing in Windows 7 continuously, using updated version ... this should be a simple problem to solve. 34 comments ranging from last October stating the same problem, but no resolve. Tawk to me !

                                        1 vote
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                                          0 comments  ·  Bugs  ·  Admin →
                                        • Customer question does not show up when using Ticket feature

                                          First let me say you guys are doing an awesome job. You have tons of great features and an awesome price. Thank you!!

                                          Most of our customer support is chats started in “offline” mode that we then have to convert to a ticket to reply to. However, the customer’s question does not populate once we hit the “reply” (or in this case “Create Ticket” which opens up the reply window.

                                          Its extremely difficult to reply to questions you can’t see. The memory only captures so much, and often there are multiple questions.

                                          Of course, we can copy and paste their…

                                          1 vote
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                                            0 comments  ·  Bugs  ·  Admin →
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