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  1. Widget stop music on iphone

    When I'm listening music and I go to a page where tawk.to widget is installed, the music stops. I'm guessing it takes over the Iphone audio out..

    28 votes
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      2 comments  ·  Bugs  ·  Admin →
    • Offline Messaging Spam

      I find out with my tawk.to in offline mode, that users would click on Send, but nothing happens or that the window stays open with the ticket forum, but on the bottom corner says 'message sent.'
      Users sometime click the send button up to five or fifteen times, thinking it didn't process or work. I think it should change to another screen saying 'Thanks for sending your message, we'll get back to you!' or if the user has sent an unread offline message on their ip, that their previous offline message should come back up with a message on the…

      19 votes
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        0 comments  ·  Bugs  ·  Admin →
      • On screen back button in the stand alone chat window on mobile devices is preventing us to use tawto in mobile applications

        I am using tawkto standalone chat window in my android application using webview for customer support. There is a back button on the top left corner which is buggy and of no use. The page simply freezes if I hit that.

        And yes, I know tawkto doesnt have Android API to integrate in apps but I am using this clever way of integrating using webview in app, this gets the job done upto some extent.

        16 votes
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          under review  ·  1 comment  ·  Bugs  ·  Admin →
        • bug report - regarding the android app, after some time in background app disconnects

          bug report - regarding the android app, after some time in background app disconnects
          should stay online all the time, like skype or whatsup
          app is useless right now

          16 votes
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            3 comments  ·  Bugs  ·  Admin →

            Hi tawkers,

            This is very OS specific. For example iOS doesn’t really allow apps to stay alive in the background and Android just pauses apps that have not been used after a period of time.

            There is a potential solution but that will have a significant impact on battery life. We are looking into this scenario.

          • Number of monitoring people is incorrect

            Number of monitoring people (in parentheses after monitoring text) is incorrect in browser dashboard.

            In shows 6 people but when i click on monitoring, there is only one.
            I have no filter, also I am online so idk...

            12 votes
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              1 comment  ·  Bugs  ·  Admin →
            • 10 votes
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                1 comment  ·  Bugs  ·  Admin →
              • Bugs in Andriod App, automatically disconnected everytime.

                Bugs in Andriod App, automatically disconnected everytime. Even very late to show new visitor's notifications. Kindly work on this. New Visitor's notification problem is also in website dashboard under monitoring tab. Refresh timing is Very late. If visitor left the website, it still display under Monitoring tab. Kindly work on that.

                10 votes
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                  0 comments  ·  Bugs  ·  Admin →
                • Tawk.to app for windows stop working

                  The app for windows 7 of Tawk.to is always stop working. I don't know why. It just stop working when we open it.

                  8 votes
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                    1 comment  ·  Bugs  ·  Admin →
                  • The Tawk does not report new messages from customers

                    For some reason we are not notified that active customer wrote a message to us.

                    If it is a new customer on site, we get notification, but for old customer we do not get it.

                    I tested in so far on one customer so not sure what is happening.

                    I am including a pic of what happening
                    https://postimg.org/image/5lgzsv60t/

                    6 votes
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                      1 comment  ·  Bugs  ·  Admin →
                    • Bug on mobile devices then trigger is hired.

                      Hi.
                      Thank you for your grate App.
                      I have an bug on mobile devices.
                      I use some trigger (i use Page Notification after 10 sec) and then trigger is loaded user can't read this or make same actions.
                      All working ok on desktop but on mobile then user trying to read message chat box is auto closing instantly.

                      I attached video screen demonstration of this:
                      https://yadi.sk/i/qCzAyo1o3B65zB

                      P.S. I use prestashop as CMS.

                      Can you fix this?
                      Thank you.

                      6 votes
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                        0 comments  ·  Bugs  ·  Admin →
                      • Open links in same window (if the domain is the same)

                        When I send a link to a customer it opens a new tab. If the link is related to the same website, it should be openedin he same window.

                        5 votes
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                          2 comments  ·  Bugs  ·  Admin →
                        • when user close chat window, it deletes all my text which i did not send

                          When I am writing response to client and client close the chat window, my message is deleted.

                          I would like to finish my message and send it to client, instead it is deleted...

                          5 votes
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                            under review  ·  1 comment  ·  Bugs  ·  Admin →
                          • Fix Bugs within the App. ForAndroid and iPhone users. We currently are not able to stay connected to the app. constantly reconnect

                            Latest update for android and iPhone users do not allow us to use this app without reconnecting every minute. This is a huge problem for businesses that use this app!

                            4 votes
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                              1 comment  ·  Bugs  ·  Admin →
                            • Problems with desktop app (sound/crash)

                              Desktop application is randomly "disappearing" on Windows 10. Have to relaunch.

                              In addition, with sounds "muted" (sound notification, desktop notification off) it still makes sounds.

                              4 votes
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                                2 comments  ·  Bugs  ·  Admin →
                              • Heating problem and battery issue with android app and dashboard.tawk.to

                                1) Mobile app is using too much battery more than any other app.
                                Model zenfone 2 deluxe
                                Android 5.0
                                No root
                                2) Web dashboard heat up my laptop to about 62 to 65 degrees standard temperature is 44 to 48 max 50
                                problem in both battery saving and balanced mode
                                windows 7 professional
                                chrome latest version
                                after closing dashboard laptop returns to 50 or less

                                4 votes
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                                  0 comments  ·  Bugs  ·  Admin →
                                • Fix setAttributes() to accept other params when name, email, and hash are sent

                                  It appears that setAttributes ignores parameters other than name, email, and hash when those three are sent. Additional parameters have to be in a separate setAttributes() call. I was trying to set the customer's name, email address, "customer ID", and other info with setAttributes() when we know it by virtue of the fact that they are logged into their account when they start a chat session.

                                  3 votes
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                                    0 comments  ·  Bugs  ·  Admin →
                                  • Javascript API triggers do not work in mobile view

                                    onChatMaximize onChatMinimize for starters do not get triggered in mobile browser/responsive views.

                                    The API should behave the same across the board.

                                    3 votes
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                                      0 comments  ·  Bugs  ·  Admin →
                                    • AGENTS can now EDIT & DELETE the shortcuts made by ADMIN - it is something strange.

                                      AGENTS can now EDIT & DELETE the shortcuts made by ADMIN - it is something strange. Agents must NOT be able to do so.

                                      3 votes
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                                        0 comments  ·  Bugs  ·  Admin →
                                      • On opening on mobile chat window is too big and cover all screen

                                        When I open the chat window on a smaller device, the full window is covered. It seems to be a new page . It covers the website.

                                        3 votes
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                                          1 comment  ·  Bugs  ·  Admin →
                                        • Windows app scrolls down by itself, hiding the top menu.

                                          This happens at times, without any warning. It just scrolls down and the top menu (and sometimes other content, is hidden. It looks something like this. http://imgur.com/NWLmQLH

                                          3 votes
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                                            0 comments  ·  Bugs  ·  Admin →
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