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  1. add support for Rails Turbolinks

    Using the tawk to widget with turbolinks causes the widget to disappear after 5 navigation actions (clicking links). This seems to be due to the web sockets not being closed when the turbolinks are loaded. Support for either automatic websocket closing or an option to manually close the websockets when required

    10 votes
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      0 comments  ·  Bugs  ·  Admin →
    • Javascript - TypeError: a is null []

      We use bugsnag to monitor javascript errors from our users and we often see errors coming from tawk sources:

      TypeError: a is null []

      with the following stacktrace

      TypeError TypeError: a is null []
      https://embed.tawk.to/5655ccda50e84b53668dba6b/default:706:370 ba.prototype.begin
      https://embed.tawk.to/5655ccda50e84b53668dba6b/default:652:232 c

      3 votes
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        1 comment  ·  Bugs  ·  Admin →
      • Bug report: App stuck on loading (unusable!)

        Since last update the mobile app is stuck on loading after you login or when you reopen it and therefor unusable. Restarting phone, reinstalling app and logging in again doesn’t fix it. Tested while charging & not charging phone, at different battery levels and with & without battery saving mode enabled. App still sends push notifications and loading circle keeps turning, never ending.
        Tested with: iPhone 6+ iOS 11.2.1 & Android 7.0

        3 votes
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          1 comment  ·  Bugs  ·  Admin →

          Hi!
          We pushed several updates for the mobile apps. Is the problem fixed for you?

          If you have bug on mobile device please send us bug report: Settings → Report a bug, so that our team could investigate issue.

          Thank you.

        • When user clicks on email transcript and submits email during a chat session, show a message

          When user clicks on email chat transcript and submits email during a chat session, show a message saying the chat transcript will be emailed when the chat session ends. A user might simply wait for the email during the chat session.

          1 vote
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            0 comments  ·  Bugs  ·  Admin →
          • do not auto-refresh chat window after it ends

            When one party finishes the chat, but another party returns to the chat window, The chat window will refresh to start a new chat. The user has no chance to request a chat transcript. There should be no auto-refresh. The user should instead press a button that says "start new chat" So this ensures that the user is given an opportunity to take action.

            1 vote
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              0 comments  ·  Bugs  ·  Admin →
            • Very loading and not you mention for agent's see our replies and sometimes stuck and also you don't mention name of agent for who are joined

              Very loading and not you mention for agent's see our replies and sometimes stuck and also you don't mention name of agent for who are joined

              1 vote
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                0 comments  ·  Bugs  ·  Admin →
              • Disable triggers if someone is filling out the pre-chat form. Prevent trigget firing when someone is filling out the pre-chat form

                Currently I have had users that are filling out the pre-chat form but before they finish the trigger fires and the information that they entered is not saved.

                3 votes
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                  0 comments  ·  Bugs  ·  Admin →
                • Use of Tawk.to on local working copy

                  Dear Tawk.to team,

                  It seems like I can't install tawk.to on the local working copy of my website, since the URL does not match the one used to create the property.

                  Is there a way to use Tawk to on pre-production websites?

                  Thanks in advance,

                  Julien

                  1 vote
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                    0 comments  ·  Bugs  ·  Admin →
                  • change the welcome message on first load of the page.

                    on the first load of the page there is message saying "Welcome to our site, if you need help simply reply to this message, we are online and ready to help." I translated other messages, but I could not find a setting to change this.

                    4 votes
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                      1 comment  ·  Bugs  ·  Admin →
                    • When my trigger fires there are no sound notifications for my website users because notification are off

                      Hi there! Can anybody help me? When my trigger fires there are no sound notifications for my website users because notification is off by default. How can I enable the sound notifications by default?

                      3 votes
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                        0 comments  ·  Bugs  ·  Admin →
                      • Better resolving IPes to National Flag, e.g. using RIPE (ARIN, AFNIC, ...)

                        Hi,
                        We have noticed a bug, We have a visitor from 84.22.60.120 and we get Serbias flag in chat.
                        According to RIPE is Albania, while in Tawk.To it shows Serbia.

                        We use this service in a public service and due to some circumstances showing flag of Serbia is quite a sensitive situation.

                        Best,
                        Prishtina Online
                        prn.online.info@gmail.com

                        1 vote
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                          0 comments  ·  Bugs  ·  Admin →
                        • Ticket reply emails are in english, not in locale language. This is confusing to non-english speakers. I can help witht the spanish translat

                          Ticket reply emails are in english, not in locale language. For example:-
                          ##- Please type your reply above this line -##

                          This is confusing to non-english speakers. I can help with the spanish translations

                          3 votes
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                            0 comments  ·  Bugs  ·  Admin →
                          • prechat form

                            The prechat form on my website triggers to welcome message before the visitors submitting their details. How can I solve this issue. Please help

                            1 vote
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                              0 comments  ·  Bugs  ·  Admin →
                            • French translation for "Email transcript to:"

                              According to https://crowdin.com/project/tawk/ in the visitor.xml file, it sounds that a translation for this phrase has been approved by Tawk.to .... 9 months ago!
                              We'd appreciate if you could put it in place or fix the bug please!
                              Thanks for your help.

                              1 vote
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                                0 comments  ·  Bugs  ·  Admin →
                              • Websocket stalled in pending

                                Hello,
                                I use your chat widget on my Opencart 2.3.0.2 eshop.
                                Everything regarding to widget is working fine, however I noticed one thing when I was checking the Network tab in Chrome Developer Tools.

                                websocket for tawk.to widget always stucks on 101 status in PENDING and request never gets completed until I close the browser tab.

                                Is this a normal behavior or am I doing something wrong?

                                Regards,

                                3 votes
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                                  1 comment  ·  Bugs  ·  Admin →
                                • Live chat is not working on Desktop

                                  We updated the given code in our html site and the live chat is working on the desktop

                                  1 vote
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                                    0 comments  ·  Bugs  ·  Admin →
                                  • Change welcome text

                                    How do i change this text to swedish?

                                    Welcome to our site, if you need help simply reply to this message, we are online and ready to help.

                                    4 votes
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                                      1 comment  ·  Bugs  ·  Admin →
                                    • how to add tawk chat ionic android app

                                      ionic (Ionic CLI) : 3.18.0
                                      @ionic/app-scripts : 3.1.2
                                      Cordova Platforms : android 6.3.0

                                      ERROR not show

                                      1 vote
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                                        0 comments  ·  Bugs  ·  Admin →
                                      • it is not working on 1.5.6.4

                                        Parse error: syntax error, unexpected '[', expecting ')' in /home/xxxxxx/public_html/xxxxxxx.com/admin/controller/module/tawkto.php on line 124

                                        1 vote
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                                          0 comments  ·  Bugs  ·  Admin →
                                        • In Pre-chat form / Offline chat form ,Input field for Phone number should not take alphabetic values as input. It should be numeric only.

                                          In Pre-chat form / Offline chat form ,Input field for Phone number should not take alphabetic values as input. It should be numeric only.

                                          1 vote
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                                            0 comments  ·  Bugs  ·  Admin →
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