Feedback

Report a bug, suggest a new feature or improvement to current ones to make tawk.to the best service available!

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    130 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      2 comments  ·  Bugs  ·  Admin →
    • Contact list should capture all prechat form fields as structured data.

      I added telephone to the prechat form, but it is not stored as a field in the contacts list. Only name and email appear structurally.

      23 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Bugs  ·  Admin →
      • add support for Rails Turbolinks

        Using the tawk to widget with turbolinks causes the widget to disappear after 5 navigation actions (clicking links). This seems to be due to the web sockets not being closed when the turbolinks are loaded. Support for either automatic websocket closing or an option to manually close the websockets when required

        26 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Bugs  ·  Admin →
        • The first department is always automatically selected

          In tawk, The first department always automatically selected every time. So no point in making that field required.

          It should show something like "Select a department" or show that field empty and force the visitor to select that field rather than auto-selecting the first dept.

          8 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  Bugs  ·  Admin →
          • Video chat not working in iframe

            Video chat not working in iframe.
            it report "Could not start scource"
            i use iframe like this
            <iframe class="chat-iframe" id="my-iframe" src="...video.tawk.to/..." frameborder="0" allowfullscreen allow="microphone camera" sandbox="allow-forms allow-same-origin allow-scripts allow-top-navigation allow-pointer-lock allow-popups"></iframe>

            3 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Bugs  ·  Admin →
            • My tawkto is no longer showing visitors

              until I checked Google analytics I didn't know for sure but there's been over 600 visitors in the last 2 days and tawkto showed 32 for yesterday and 2 for today

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Bugs  ·  Admin →
              • Time zone settings

                Need to have ability to change the time zone in the application
                currently showing GMT+0

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Bugs  ·  Admin →
                • page scam attached to your website

                  http://criptomedicina.com/ is a page that scam people, please delete it as soon as possible.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Bugs  ·  Admin →
                  • Fix Uncaught TypeError: b.indexOf is not a function and this.getBrowserData is not a funciton

                    I thought this might be adblocker related, but it's happening in lots of browsers with and without a blocker.

                    It seems to randomly stop the widget from loading.

                    I'm running that latest version of WordPress

                    Any ideas?

                    :)

                    https://imgur.com/a/JlIbb

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Bugs  ·  Admin →
                    • Cursor element has a negative position

                      When using Safari on iPhone 7, when you tap inside the input box to type a message the cursor element is not inline with the text. It also scrolls if you try and move it.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Bugs  ·  Admin →
                      • department in different language

                        Hello. I have created a widget for the English version of our website, and another one for the Arabic version of our website. But the departments dropdown options in the pre-form are showing both English and Arabic languages. Can you enable it so that we can select which departments we want to show in the pre-form?

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Bugs  ·  Admin →
                        • Send an email when a technical problem or an update occur in Tawk

                          I think it would be great if we could know when an update or a technical problem occur with Tawk.

                          2 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Bugs  ·  Admin →
                          • SERIOUS BUG. Please fix it

                            I was chatting with customer. and i took as screenshot to paste in my word document. mean while i chat with other customer. and i was suppose to send welcome message as i copied. but when i press CTRL + V that screenshot which i taken that sent to the customer.
                            Please any image(s) should not send directly without pressing ENTER button as like text messages. Please fix it as soon as possible.

                            This bug may cause of someone job lose...

                            Please fix it. Thank You

                            7 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Bugs  ·  Admin →
                            • Sort Prechat Departments in alphabetic order

                              Currently the Prechat Form Departments are shown in creation order.
                              Please sort them in alphabetic order.
                              Creationorder makes no sense.
                              Thanks

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Bugs  ·  Admin →
                              • please develope this plugin

                                i want you guys to develop a domain search box plugin for wordpress. so that any visitor can search available domain on website

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Bugs  ·  Admin →
                                • Tawk App crashing in Windows 7

                                  the app is crashing in Windows 7 continuously, using updated version ... this should be a simple problem to solve. 34 comments ranging from last October stating the same problem, but no resolve. Tawk to me !

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Bugs  ·  Admin →
                                  • Customer question does not show up when using Ticket feature

                                    First let me say you guys are doing an awesome job. You have tons of great features and an awesome price. Thank you!!

                                    Most of our customer support is chats started in “offline” mode that we then have to convert to a ticket to reply to. However, the customer’s question does not populate once we hit the “reply” (or in this case “Create Ticket” which opens up the reply window.

                                    Its extremely difficult to reply to questions you can’t see. The memory only captures so much, and often there are multiple questions.

                                    Of course, we can copy and paste their…

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Bugs  ·  Admin →
                                    • How can I edit in French this: Transcription email to: and transcription by mail for this sent by mail? thank you

                                      How can I edit in French this: Transcription email to: and transcription by mail for this sent by mail? thank you

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Bugs  ·  Admin →
                                      • A name added from a chat sometimes doesn't show message list

                                        When entering the chat visitors name into the name field, sometimes this doesn't flow through to the message list window and their original random user ID shows instead. Going back to the chat and re-saving the name doesn't fix the problem either.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Bugs  ·  Admin →
                                        • Need to customize Phone number field validation properties ?

                                          Make phone number field as numeric also define length of the number.

                                          4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Bugs  ·  Admin →
                                          ← Previous 1 3 4 5 6 7 8
                                          • Don't see your idea?

                                          Feedback

                                          Feedback and Knowledge Base