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  1. Pre-chat form should not hide trigger messages

    This applies to sites where the pre-chat form is enabled as well as triggers

    Once the trigger fires the message should be visible to the user no matter what. Once the user views the message and tries to respond it should then show the pre-chat form.

    Trigger messages should NOT be hidden behind pre-chat forms. This is awful UX. To see the message the user would need to complete the pre-chat form and many users will not do this just to see if the message is something they want to reply to.

    I have tested this on a number of…

    90 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    44 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Problem in onchatstarted - does not get triggered... ever...

    How can i be informed when a human has started a conversation?
    I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.

    Tawk_API.onChatStarted = function(){
    console.log('Yeah! The event was fired!');
    };

    13 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Sound notifications for agent whispers

    PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

    53 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. One trigger can cancel following triggers.

    Let's say you want to have a general welcome message across the site that it is triggered after 1 minute. But then in some specific page, i.e. The Shipping & Returns page or the Shopping cart you want to send a more specific message, letting the users know that you are there to help them with their order after 30 secs.

    Right now the user would receive the specific message at 30 secs and them the welcome message after 30 more seconds. I don't think it looks nice. Right now I am forced to create a second property and assign…

    17 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Must Be Fixed- For Mobile Users, My website mobile users now hate it.

    In new update it becomes worst for mobile users ,Now users have to touch on that send icon to send messages instead of pressing enter/send key on their mobile keyboard which is very convenient for them and make them feel like they are chatting with friends .
    Now they get annoy while explaining their problems by continuously pressing that send icon button again and again . Please make it like before its my huge request and also make it more mobile friendly .

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. E-mail template or editable mail.

    Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

    So you can create a text which fits exactly to your company. That means:

    ##- Please type your reply above this line -##
    Hi ___
    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #___.

    It would be better If you could decide by yourself what text you are using

    536 votes
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    44 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Skip pre-chat form after trigger

    Based on this https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger there are many people such as myself who want the vice versa feature, If there is any triggered message then, the pre-chat appears naturally as if it were a conversation balloon

    10 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.

    But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.

  9. Deliver Google Fonts local

    Please make it possible to use Fonts from a local server. Using google fonts is not ok under GDPR afaik.

    Greetings

    19 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Change the content and the image at the end of the chat

    It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. New dashboard should be customizable

    Tawk dashboard has changed, and this change is not good. There's a lot of missed space, widgets that I don't need, and other ones that I need and I can't see. This dashboard should be customizable.

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joan,

    Thanks for your feedback, we greatly appreciate you taking the time to post here.

    If i could ask a few quick questions it would help us improve the dashboard.

    What widgets would you say you would need in the Dashboard that are not currently there?

    What ones would you say you don’t need?

    Regarding “There’s a lot of missed space” could elaborate on this a little more if you have time please.

    Kind Regards,
    Mikey

  12. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Gzip Wav sounds

    Hi could you allow gzipping of the .wavs (e.g. audio/chat_sound.wav ) - this will please Google lighthouse.

    Thanks

    16 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. have the option to create answer bubbles, so if i ask the visitor a question, i can give them 3-4 answers and they click one

    have the option to create answer bubbles, so if i ask the visitor a question, i can give them 3-4 answers and they click one. then i can indicate what happens next depending on which answer they clicked on

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add ability to show a confirmation message i.e 'Your email transcript has been sent.' after visitor requesting an email transcript.

    Add ability to show a confirmation message i.e 'Your email transcript has been sent.' after visitor requesting an email transcript.

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Intercom Style Conversations

    On intercom youhave a full history of conversations ... be good if Tawk to you could end a conversation and start a new one and the full history shows until cleared.

    http://media.ojedigital.com/f568a175817e

    12 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Option to hide chat icon on mobile but still monitor visitors.

    The chat icon on mobile should be reduced and places far edge. 90% of our visitors have complained about the size and how to close the widget.
    When we hide widget on mobile , it is good but we can’t monitor visitors anymore.
    I suggest to give option in settings to hide widget on mobile, but keep the ability to monitor visitors.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. please make subscribers emails can be export

    please make subscribers emails can be export

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Keep Messaging search filter. Filter is changing when leaving

    filter in tickets is changing when leaving the tickets window. please keep the latest settings. So if I choose for [status open to closed] it should keep it like this unless i clear or change the filter.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. The popup message appearance should be editable

    When we initiate a chat the message box pops up above the widget. However we have no control over how that box looks.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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