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  1. Allow use of both prechat form and triggers at the same time.

    We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

    31 votes
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    • Enhance the Chat!!

      There is no "seen" notification on every conversation.

      43 votes
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      • See what another agent is typing

        Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

        30 votes
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        • 36 votes
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            1 comment  ·  Improvements  ·  Admin →
          • go conform with European privacy and data protection regulations

            Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
            Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
            Fix this plz!

            12 votes
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              1 comment  ·  Improvements  ·  Admin →
            • Allow per user or per domain agent alerts

              Agent alerts are great to let agents know of anything important as a chat starts. Currently, these alerts are too general and would show up on any chat on the site.

              I would like to set custom messages based on the user mail address or other user properties.

              This will help us:
              Identify high profile users - VIP
              Identity customers with open issues handled by other teams

              15 votes
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              • Change to "thank you text"

                Possibility to change "Your message was sent successfully" which is shown after offline massage is sent. Question is language wise, my whole site is not in English and it is strange that customer is said thank you in different language

                5 votes
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                  1 comment  ·  Improvements  ·  Admin →
                • 4 votes
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                  • full of chats, we don't want to accept more chat

                    when all agents are busy handling all chat at full capacity, we want to reject any new request, until some amount number of chat threshold.

                    1 vote
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                    • designer

                      Hire a designer to work on your chat widget!

                      You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

                      Just a thought.....

                      PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

                      3 votes
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                        1 comment  ·  Improvements  ·  Admin →
                      • add thirty bees to your plugin drop down

                        The ecommerce platform thirty bees has free module that supports tawkto. It would be nice if you added us to the drop down list so our users could easily find it. You can find a blog post about the module here, https://thirtybees.com/native-modules/new-module-tawk-to-add-live-chat-to-your-site/ and the github repo is here, https://github.com/thirtybees/tawkto

                        46 votes
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                        • Single Page App support for page navigation

                          When embedding tawk.to into a single page application, as the user navigates between pages, these are not recorded as there is no page load. The widget of course remains on the page, which is good, and can be controlled via API. There is no (documented?) way to notify tawk.to that the user navigated to another page in the single page app. A simple API call like
                          Tawk_API.newUrl("https://whatever.com")
                          would allow a single page app to transmit this information to the widget.

                          4 votes
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                          • Allow users who pay to remove branding to also have the ability to add custom CSS!

                            I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
                            However, if the user paid to remove branding, theres no point in not letting them add custom css either!
                            Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
                            I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

                            90 votes
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                              planned  ·  3 comments  ·  Improvements  ·  Admin →
                            • Zendesk can ban users after chat is over, you can't with Tawk

                              Zendesk can ban users after chat is over, you can't with Tawk. The BAN button in my settings as an agent doesn't do anything which is a huge problem for me as many customers commit fraud after the fact and we need to ban IPs after they are not in Monitoring section. With Zendesk you can do this.

                              4 votes
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                                1 comment  ·  Improvements  ·  Admin →
                              • Multiply chat invitations

                                Hello. If you could implement possibility to multiply customer invition to chat with binded Welcoming - that would be nice.
                                For ex.
                                In section "Monitoring" there could be an option :Multi Invitation. Then u can mark few customers and invite them to CHAT with already Welcoming text. I bet its not so hard to implement, and that option would make Tawk much better.

                                9 votes
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                                • Include the transcript history when responding to a missed chat

                                  Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

                                  When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

                                  68 votes
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                                    1 comment  ·  Improvements  ·  Admin →
                                  • Allow GIFs as button for live chat (like snapengage)

                                    snapengage has an awesome and eye-catching button. This is due to the ability to use GIF

                                    1 vote
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                                    • Allow GIFs as button for live chat (like snapengage)

                                      snapengage has an awesome and eye-catching button. This is due to the ability to use GIF

                                      1 vote
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                                      • Monitoring of agents time logged on/stats

                                        It would be so useful to be able to view agents activity statistics. Time/dates logged on. We are currently trialling Tawk.to on certain pages of our website and I am unable to measure the effectiveness due to lack of agent information. Please add this as a feature. Feedback would be much appreciated. I can see that this was mentioned as far back as 2015.

                                        1 vote
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                                        • Triggers should not change the pre-chat or Away notices..

                                          When setting your site to Away, an auto trigger (announcement) should not change the away message that the customer sees.
                                          When setting your site to Pre-chat, an auto trigger (announcement) should not change the form (Name, Email etc) that the customer would otherwise fill out.

                                          In the case that you are away (and the only operator) and the auto announcement comes on, the customer no longer sees the message "we are busy. ETC." therefore they try to answer the auto trigger and end up getting no one.. This just angers the customer and they go away.
                                          If we set the…

                                          1 vote
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