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  1. to impove the Reporting tab and add option all. It will show the stats from all properties.

    As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

    51 votes
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    • go conform with European privacy and data protection regulations

      Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
      Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
      Fix this plz!

      272 votes
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        We have launched a Data Protection section to our site: https://www.tawk.to/data-protection/

        Which includes a DPA > https://www.tawk.to/data-protection/dpa-data-processing-addendum/

        To add, as a data processor, we are releasing features and tools that will help you comply with data requests from your users.

        – Ability for agent to delete contacts
        – Export tickets and chats by agents for visitor
        – Property settings for disabling IP recording of visitor IP
        – Data privacy consent form from visitor widget

        We also have created tools and features to help us comply with GDPR:

        – Automated agent account deletion
        – Data export tool

        The DPA and tools will all be available in your dashboard prior to the deadline of May 25th.

      • Add static ID or Class to Iframes

        To make changes to Tawk.to App stuff you have to access the Iframes document object model.

        Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

        Atm everytime you refresh the page the id's refresh to a new unique one.

        And they dont have an actuall class.

        125 votes
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        • Make visitors geo location (city) visible in offline form

          Please add to offline form visitors Location- city.
          Thanks

          28 votes
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          • Allow use of both prechat form and triggers at the same time.

            We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

            168 votes
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            • Dark Theme

              Hi everyone,

              My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

              This color is great because it does not force your eyesight.

              Vote em mim por um Tawk.to melhor #BR #TAWK.TO

              36 votes
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              • Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

                Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

                The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

                As of right…

                12 votes
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                • Allow editing of user contact information when email is sent in

                  I'd like to suggest the ability to edit contact information once it's been received. During a test where we sent in an email to the @tawk.to email address, I noticed that the user's name was pre-set to first of the user's email address (i.e. myemail@gmail.com = "myemail") and that we could not edit the email address associated with the message.

                  On a side note, we use OS Ticket to handle tickets currently and it does allow this type of editing, which we've found very useful.

                  7 votes
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                  • show map visitor in monitor

                    Can you integrate a real time map with google api so that to show map of all visitors in monitor tab (like crisp does)

                    2 votes
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                    • With reference to GDPR, don't show me the user's email address when they ask for a transcript

                      While this is a neat feature, GDPR only lets you store info that is relevant. They have not consented to share their email address with me when they ask for the transcript to be emailed to them, yet it shows it there right on my screen.

                      3 votes
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                      • designer

                        Hire a designer to work on your chat widget!

                        You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

                        Just a thought.....

                        PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

                        58 votes
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                        • Give time scheduler options at 5 minute blocks instead of only 15 minute

                          The current time scheduler options of 15 minutes only are very restricting. For example I have someone working til 6pm but the only options are to go off at 5.45pm or 6pm when really I need it to be 5.55pm.

                          21 votes
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                            1 comment  ·  Improvements  ·  Admin →
                          • Write the visitor "name" and "email" in the transcript template sent by email

                            If you add this fields in the email template sent to the admin email, it will be possible to sinc the transcripts with any people profile in any other tool.

                            Zapier Email Parser is capable of scraping an email, find relevant information (email and name) and later integrate with any tool.

                            28 votes
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                              1 comment  ·  Improvements  ·  Admin →
                            • When the chat ends, the user should be able to select a new department

                              Now once the user select the department in the pre form, that information is saved in the browser session and never is deleted. So the user always remains chatting in the same department.
                              The idea is when the chat ends the user should be able to select again the department.

                              24 votes
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                              • allow the disabling of administrators being able to select other administrators' names when answering a livechat

                                If multiple administrators have been part of/viewed a chat, then if the same user contacts us again, when an administrator accepts the new chat request, they have the option of "impersonating" one of the other administrators.

                                Not only can this cause confusion, it removes all accountability of what administrators are saying.

                                If an administrator can impersonate somebody else and is then rude or unhelpful, and the user then sends us a complaint, the wrong person would end up being disciplined, especially if the user does not provide a date/time of the incident, which makes investigation close to impossible.

                                I'm surprised…

                                3 votes
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                                  Good afternoon!
                                  Thank you for your request and feedback.

                                  User will see only impersonated name (Alias), but in history chat (into which visitor chat is converted after some time it is ended and is put in Messaging section) you are able to see real admin name who was serving the chat like – aliasName (adminName).
                                  Of course it requires some info (date/time as you mentioned) to find this chat. BUT also if you know to whom initially belong Alias name you can search by selecting show-chats-only, selecting that admin as Assignee and scroll through chats list looking for one that has two assignees put in dashed boxes.

                                  Such situation should not happen usually, cause if happens – such person should not work in a company, cause he frames other person.

                                • Ability to disable enter to send and have a button

                                  Feature to disable the press enter to send message and replace with a Send button. This will enable us to write with line breaks/paragraphs.

                                  Could be a paid add-on if necessary.

                                  15 votes
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                                    1 comment  ·  Improvements  ·  Admin →
                                  • provide an API to extract chat data

                                    It would be great if you could provide an API through which users could access chat logs, see visitor name and email IDs and make available all the data that you collect from the website

                                    3 votes
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                                    • reduce the line breaks in the ticket system

                                      when i post a message with one the line break, i see 3-4 line breaks, it is very frustrating for the reader and the sender

                                      i have even tried to create mymessage in a simple notepad with only one linebreak but when i paste it in your message box, it creates again multiple line breaks...

                                      also,
                                      the message window is not expandable by dragging the bottom right corner of the window and we cant really see the whole or at least most of the message we are typing

                                      other than this, your system is super awesome

                                      1 vote
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                                      • Get rid of those trite 'Loading' messages

                                        Please remove those silly exhortatory messages:

                                        - Today is going to be a great day!

                                        - And suddenly, all these songs were about you. [Huh?]

                                        They are so juvenile.

                                        3 votes
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                                        • Let users use pre chat form AND triggers at the same time.

                                          Other chat programs let you have triggers and also have the option to let them enter the email or persons name. If the person clicks the chat button it should use the pre-chat configuration, but if the person lands on a trigger page then it would just open the chat and let them talk - it should not just be one or the other. Most chat programs allow this - or if you have pre-chat configured, when a trigger hits, in order for them to talk they should have to enter the email or pre-chat configurations. This is bad how…

                                          3 votes
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