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  1. Make it possible to add custom hours in Scheduler. Or add more pre-made ones.

    That would be great for lunch times. We keep our support closed half an hour a day. And I'm betting we will forget to turn the chat off.

    Like 11:00-12:00 or 11:30 - 12:00. Just some options :)

    Would be great!

    319 votes
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    • Minimize the chat window, without ending the chat

      I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

      181 votes
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      • Let only the administrator see what everybody is chatting, not the entire sales team.

        I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.

        79 votes
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        • Allow users who pay to remove branding to also have the ability to add custom CSS!

          I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
          However, if the user paid to remove branding, theres no point in not letting them add custom css either!
          Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
          I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

          65 votes
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            planned  ·  2 comments  ·  Improvements  ·  Admin →
          • Mobile icon also on desktop

            I like mobile icons more than desktop version of chat. I'd like to set icon for desktop version because it is more compact.

            52 votes
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            • Push Notifications to Phones for new chats (while app is closed)

              Can it be set up so that within the scheduled hours we can get a push notification to the phone apps?

              I don't want to always have it open but am often able to answer questions.

              Maybe if nobody picks it up within a certain time frame (settable) it gets them to leave a message

              46 votes
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                started  ·  2 comments  ·  Improvements  ·  Admin →
              • Live chat box on mobile devices - appearance

                we would really like it if the chat box would appear the same across both desktop and mobile devices. Ideally not to take up the entire screen on mobiles and ipad etc. it is not as user friendly - better to have it in bottom right of screen.

                46 votes
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                  planned  ·  1 comment  ·  Improvements  ·  Admin →
                • Provide a "bubble" also for chat balloon.

                  Currently, the bubble is only available for the bar. It would be interesting to have her in the bubble too.

                  45 votes
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                    1 comment  ·  Improvements  ·  Admin →
                  • Let triggers work also when no agent is online

                    Please let the triggers work in offline mode! People see it and then will send a chat, we can open a ticket later and work on it.
                    That would be great!

                    41 votes
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                    • add thirty bees to your plugin drop down

                      The ecommerce platform thirty bees has free module that supports tawkto. It would be nice if you added us to the drop down list so our users could easily find it. You can find a blog post about the module here, https://thirtybees.com/native-modules/new-module-tawk-to-add-live-chat-to-your-site/ and the github repo is here, https://github.com/thirtybees/tawkto

                      40 votes
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                      • A few important suggestions on customization, integration/webhooks/api

                        Hi,

                        CUSTOMIZATION/A FEW FEATURES:
                        - Able to make more customization to the widget.

                        1. add margins to left or right of the widget. For example, I have a "Back to Top" on the right corner of my website, and I am placing the chatbox to the right aswell... I cannot have both. Simply because the chatbox is hiding the "Back to Top". What I would want is the ability to add an option to add a space between the widget and the scrollbar.

                        2. An option to replace the current "..." to "Elle is currently typing..." or "Elle and AnotherOperator…

                        37 votes
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                          1 comment  ·  Improvements  ·  Admin →

                          Hi there Elle,

                          Thank you for the detailed list of suggestions!
                          We actually have other users requesting most of the things you have listed and we are planning on developing some of them in the near future.

                          About WHMCS, we have a basic script available here which allows you to add the Widget to it. We will be working soon on updating and upgrading the integrations + adding new ones. Just a little patience is what we ask.

                          More on the current WHMCS integration, see here: https://www.tawk.to/knowledgebase/plugins-and-modules/add-a-tawk-to-widget-to-whmcs/

                          Thank you for the ideas and hope this helped you a little bit.

                        • Include the transcript history when responding to a missed chat

                          Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

                          When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

                          33 votes
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                          • Enable emoji customization

                            Some of the images are not appropriate for all end users and may be offensive to some people. It would be beneficial if they could be disabled or at least make certain emojis invisible.

                            32 votes
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                            • Ability to disable an agent going into IDLE

                              We talk daily with more then 5 visitors on our website. Our talks, involve more than 6 hours of chatting. At some point the agent or the visitor might take a break or not say anything for a long period of time. It would be great if we could disable the IDLE feature because that is causing our chats to be interrupted and we as agents sometime can not rejoin the chats if the visitor isn't paying attention to the chat widget.

                              31 votes
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                              • Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data

                                If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.

                                Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.

                                There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
                                Public computer- automatically remove visitor information from…

                                30 votes
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                                • API method to create the initial message

                                  A new API method to fill the text input with a premade message, passed as a argument. Like openDialog('Hello, I need help with me dashboard'), and the input field would have 'Hello, I need help with me dashboard'

                                  26 votes
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                                    under review  ·  1 comment  ·  Improvements  ·  Admin →
                                  • ticket translations

                                    Hi,

                                    It would be great to have the translated ticket texts sent to customers.

                                    Kind regards
                                    Pier

                                    22 votes
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                                      1 comment  ·  Improvements  ·  Admin →
                                    • Save ticket as draft

                                      There is no draft during creating ticket.
                                      When we are creating a ticket, but if a new chat is coming in and take, the ticket will be not stored. To avoid missing ticket or re-creating the ticket, it would be great if we can save the ticket as a draft.

                                      22 votes
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                                      • WHISPER In Android & Iphone

                                        Hello,
                                        The WHISPER option doesnt works BETWEEN agents when we are using Android Software

                                        22 votes
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                                          started  ·  0 comments  ·  Improvements  ·  Admin →
                                        • Display trigger on mobile and tablet not only in fullscreen mode.

                                          The Idea is to correclty display the widget window in mobile and tablet. The best solution will be to see a small window, because actually it automatically go fullscreen. Because if you use some triggers, in tablet and mobile version they are too much invasive.

                                          19 votes
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