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  1. Add static ID or Class to Iframes

    To make changes to Tawk.to App stuff you have to access the Iframes document object model.

    Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

    Atm everytime you refresh the page the id's refresh to a new unique one.

    And they dont have an actuall class.

    78 votes
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    • Allow use of both prechat form and triggers at the same time.

      We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

      104 votes
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      • go conform with European privacy and data protection regulations

        Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
        Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
        Fix this plz!

        57 votes
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        • Write the visitor "name" and "email" in the transcript template sent by email

          If you add this fields in the email template sent to the admin email, it will be possible to sinc the transcripts with any people profile in any other tool.

          Zapier Email Parser is capable of scraping an email, find relevant information (email and name) and later integrate with any tool.

          15 votes
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            1 comment  ·  Improvements  ·  Admin →
          • designer

            Hire a designer to work on your chat widget!

            You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

            Just a thought.....

            PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

            32 votes
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            • Enhance the Chat!!

              There is no "seen" notification on every conversation.

              56 votes
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              • allow integration with mautic

                Mautic is an open source marketing automation platform. Since tawk.to is a great place to capture leads and measure visitor movement, it would make sense that at least the information captured can be managed by mautic for further followup. Also the stats like engagement length, idle time, etc could be funneled to mautic as well.

                https://www.mautic.org/

                5 votes
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                  1 comment  ·  Improvements  ·  Admin →
                • See what another agent is typing

                  Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

                  41 votes
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                  • 51 votes
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                      1 comment  ·  Improvements  ·  Admin →
                    • The hability to edit a message after sending it

                      Create the possibility to edit a message sent to the customer. It happens somethings that we only see a mistake after we sent the answer message.

                      3 votes
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                      • Provide a shutdown method that closes the web socket connection

                        Please provide a shutdown method in your API that closes the web socket connection and cleans up any other house keeping. This is to resolve an issue that is causing the widget to fail on our website after certain events are triggered, which we are convinced happens because there is no option to terminate the connection.

                        6 votes
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                        • 12 votes
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                          • product trigger

                            We like to make a trigger as following:

                            Hi! Any questions about [current product viewing]? We're here to help you.

                            Or some else message. But a specific trigger for the product which is watched.

                            3 votes
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                              1 comment  ·  Improvements  ·  Admin →
                            • After Trigger Message without Name and Email user can not start chat

                              After Trigger Message when user try to start without Name and Email user can not start chat

                              3 votes
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                              • Allow per user or per domain agent alerts

                                Agent alerts are great to let agents know of anything important as a chat starts. Currently, these alerts are too general and would show up on any chat on the site.

                                I would like to set custom messages based on the user mail address or other user properties.

                                This will help us:
                                Identify high profile users - VIP
                                Identity customers with open issues handled by other teams

                                15 votes
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                                • New coding script

                                  I think there should be a coding script for lua script

                                  3 votes
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                                  • Show I am offline if the connection from the phone is lost

                                    If I use the app on my phone and I lose its connection, I continue to appear online on the website. The system should recognize if I am not online and show the actual status.

                                    4 votes
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                                      Good day to you!
                                      At the moment there is no option to detect when user lost connection to update session status. Only yo logout from mobile app session or change status – when you know that you won’t be accessible for chatting, you can change your status to Invisible mode (if there are other sessions online, you can check and delete them in Settings → Existing session).

                                    • add a way for popup and maximized window to work the same for gocentral websites

                                      GoDaddy's GoCentral has a totally different way of adding html code. It can only be added in a section and most of the time the section ends up way down toward the bottom of the page where the user doesn't see it. The maximized window does not function the same in gocentral as it does everywhere else. What I would like is to have the ability to pick a popup window or a maximized window that will automatically open after a certain amount of time to invite the user to chat. While this does function on the maximized window, in…

                                      1 vote
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                                      • Allow edit or select language for first welcome email message

                                        You should allow admin to edit welcome message or add option to change its language. It's important for non english speaking users.

                                        3 votes
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                                        • Too Many Triggers per Visitor

                                          We would like to set up separate triggers for different sections/pages of our site, each with a customized messaged based on what they're looking at for a more personalized experience. The issue with this (unless I'm missing something) is that the user can potentially get annoyed with too many triggers going off as they navigate through our site. It would be good to have some sort of global rigger number limit OR a Trigger Condition that says "Number of Triggers Fired < 5", etc.

                                          1 vote
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