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  1. Enhance the Chat!!

    There is no "seen" notification on every conversation.

    19 votes
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    • add thirty bees to your plugin drop down

      The ecommerce platform thirty bees has free module that supports tawkto. It would be nice if you added us to the drop down list so our users could easily find it. You can find a blog post about the module here, https://thirtybees.com/native-modules/new-module-tawk-to-add-live-chat-to-your-site/ and the github repo is here, https://github.com/thirtybees/tawkto

      46 votes
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      • Allow users who pay to remove branding to also have the ability to add custom CSS!

        I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
        However, if the user paid to remove branding, theres no point in not letting them add custom css either!
        Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
        I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

        84 votes
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          planned  ·  3 comments  ·  Improvements  ·  Admin →
        • Include the transcript history when responding to a missed chat

          Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

          When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

          62 votes
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            1 comment  ·  Improvements  ·  Admin →
          • See what another agent is typing

            Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

            9 votes
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            • Agents should not be able to create their own site

              I was testing this software for company and found that when you invite an agent to join, they are also able to create sites from setting area which is not good at all for any company. Please remove agent's acess from creating sites when they are a part of any company.

              6 votes
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                1 comment  ·  Improvements  ·  Admin →
              • Customize widget colors for online/offline status

                The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not. I would like the widget icon/color to be red instead of green when the chat is in offline status. The dashboard could simply have an extra color field to change the css depending on online/offline class.

                40 votes
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                  1 comment  ·  Improvements  ·  Admin →
                • Connect to a Department through a click of a button!

                  Hi there,

                  I am looking to sell and buy crypto on my site and have created two departments for support them being "Buy Crypto" and "Sell Crypto".

                  If you like you can view my site here: https://bitcoinflorida.org/buy-and-sell-btc/

                  On that page at the bottom I am looking to have the two buttons but I wanted it so they connect directly to that department, for example if someone is looking to sell Crypto they select the "Sell Crypto" button and it will connect you "Sell Crypto" live support department.

                  However I see you can only create buttons that initiate the chat but…

                  15 votes
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                    1 comment  ·  Improvements  ·  Admin →
                  • restrict chat notification to only selected department's agents

                    Currently, Every agent can see each others chats in real time and join in. The agent for that department will get the sound notification but other agents will still be able to see the chat. The website on which I am working needs the functionality like only agents which are assigned to selected department should received chat notification. As it will decrease the number of chat request & the chat will remain to particular department only.

                    4 votes
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                    • need Report in dashboard

                      need user/ agent based Report in dashboard
                      S.no ,visitor,agent ,time start,status,url, IP, Email

                      3 votes
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                        1 comment  ·  Improvements  ·  Admin →
                      • 6 votes
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                        • plan multiple time for 1 day : Example Monday : 9-12h / 14h-17h, instead of 9-17h

                          plan multiple time for 1 day : Example Monday : 9-12h / 14h-17h, instead of 9-17h

                          6 votes
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                          • Allow the Widget to be Always-ON

                            I talked to a few people from Support about this and it seemed like they thought I was crazy...

                            I thought the whole point of having the tawk.to mobile app was so that we could respond to any message as soon as it is received, even after hours? As of right now, we have to remain logged into the dashboard for our widget to appear "online." If that's the case, what's the point of having the app? And what's the point of having a scheduler? Support told me it was so that the chat would switch to "offline" at a…

                            4 votes
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                            • let customer email chat transcript to themselves before minimizing chat window on close

                              The chat window closes straight away, the chat window should ask if the person would like an email of the transcript before it closes. (10 sec timer)

                              14 votes
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                              • record visitor history

                                i think the visitors that just visit my site should be recorded and put in a summary report. so we can judge visits vs action of any sort - not just in real time but hisotorically

                                2 votes
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                                • We would like to be able to "not" receive email notifications when a chat is started and an agent is online to take it.

                                  We would like to be able to "not" receive email notifications when a chat is started and an agent is online to take it. Currently we receive email notifications for all initiated chats whether someone is offline or online. If someone is online to handle the issue we don't need an email notification. Thanks

                                  4 votes
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                                  • Should be able to block users with other method than IP

                                    As i see that is not possible to block via MAC addresses maybe you can find another way to block harassing customers as with only IP blocking they simply change IP with VPN and keep harassing agents and wasting their precious time

                                    4 votes
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                                    • 1 vote
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                                      • Hello, I'm Requesting job for Dev. but i dont know what you guys want.

                                        Hello, I'm Requesting job for Dev. but i dont know what you guys want.

                                        1 vote
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                                        • I wish there was a way to have little boxes next to each web guest

                                          I wish there was a way to have little boxes next to each web guest so that we can click several at one time to send them a prompt instead of having to send one at a time. I know there is an automatic prompt, but I am talking about when we want to send a certain prompt ourselves

                                          4 votes
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