Offer an app or bot integration for Microsoft Teams30 votes
Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality68 votesAdmintawk.to (top bird!, tawk.to) responded
Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
На текущий момент у нас нет предполагаемого срока, когда это будет возможно.
Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.
My suggestion is to add an app for the wix app market.
Then there are no bugs anymore and
because now, the widget is hidden on mobile phones.
There isn't any possibility to show it on mobile phones because of html.22 votesAdmintawk.to (top bird!, tawk.to) responded
Can you please check this topic for implementation for Wix websites and tell if it solves the issue with the mobile widget:
I need to see the email attribute onChatStarted to find in my DB more info of this user and show in the screen.
It's Possible?1 vote
please consider supporting screen-share (for agents) on the most commonly used browsers, Chrome (and ideally Firefox too)
As of July 2019, ~48% of web visitors use Chrome, 31% Safari, 12% Firefox, 6% IE, and <3% Edge. For ease of interaction with our customers and the use of the screen-share we request support for the top 3 (Chrome, Safari and Firefox) instead of the bottom 2.1 vote
Feature in mobile to chat is not align don’t look good and profesional you need to do small for mobile feature1 vote
An android sdk would be nice, but creating a package for Flutter would be even better.9 votes
vpn chat block need to arrive, come with vpn and engage in chat1 vote
Make it so I can share the saved information of IP's on different logins, as well as extending the amount of aliases we can have
a way to store the saved IP on one onto the other accounts? so they all share the same info we put into them? If we edit a name or something for a paticular IP1 vote
This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.264 votes
Export offline messages to a CSV or similar database format. This would help intergrate Tawk.to enquiries into a company's Customer Relationship Management software, and be able to review all offline messages per date, and work through them.
Currently they are delivered in the below format (by email)
Offline message sent by XXX
Offline message sent on Sunday, February 17, 2019, at 21:00
User Message:1 vote
salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze1 vote
It would be nice to be able to turn off alias avatars so that no image will be displayed beside an agents name.1 vote
Hootsuite is the most widely used platform for managing social media. 16M+ users. Trusted by 800+ of the Fortune 1000. 175+ countries, used in every country in the world. 2M+ app installs, The biggest ecosystem with 150+ apps.
Currently nobody provides website chat solutions integrated with Hootsuite. This seems like a great opportunity for Tawk.
We, we'd just like to keep our customer engagement specialists happy - and they prefer a single dashboard.3 votes
Currently your app doesn't support Shopify locations, which means if I use locations Shopify makes me uninstall your app. I don't think your app has anything to do with locations, so it may be as simple as telling Shopify that your app does support it?
Shopify locations allows sellers to have multiple shipping locations, such as our warehouse and Amazon FBA. So it really has nothing to do with chat.1 vote
Google Dialogflow integration gives a chat by AI71 votes
I would be great to have visitors automatically authenticated if they are logged on Facebook. Please note that Facebook itself released a free chat plugin as well: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin6 votes
Integrating with Trello would make Tawk insanely powerful. Attaching tickets to Trello cards..etc would add another dimension to Tawk. Since a lot of companies use Trello for projects/customer orders...etc it would be helpful to be able to attach customer support tickets to those cards so that they are unified together in the workflow.36 votes
Mautic is an open source marketing automation platform. Since tawk.to is a great place to capture leads and measure visitor movement, it would make sense that at least the information captured can be managed by mautic for further followup. Also the stats like engagement length, idle time, etc could be funneled to mautic as well.39 votes
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