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  1. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    198 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    124 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Pre-chat form should not hide trigger messages

    This applies to sites where the pre-chat form is enabled as well as triggers

    Once the trigger fires the message should be visible to the user no matter what. Once the user views the message and tries to respond it should then show the pre-chat form.

    Trigger messages should NOT be hidden behind pre-chat forms. This is awful UX. To see the message the user would need to complete the pre-chat form and many users will not do this just to see if the message is something they want to reply to.

    I have tested this on a number of…

    90 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    20 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    139 votes
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    19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  6. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    44 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    73 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  8. App for Wix App Market

    My suggestion is to add an app for the wix app market.

    Then there are no bugs anymore and
    because now, the widget is hidden on mobile phones.
    There isn't any possibility to show it on mobile phones because of html.

    22 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Problem in onchatstarted - does not get triggered... ever...

    How can i be informed when a human has started a conversation?
    I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.

    Tawk_API.onChatStarted = function(){
    console.log('Yeah! The event was fired!');
    };

    13 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sound notifications for agent whispers

    PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

    53 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Emails language should be customizable

    Ticket reply emails are in english, not in locale language. For example:-
    ##- Please type your reply above this line -##

    This is confusing to non-english speakers.

    226 votes
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    29 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add to Yandex Dialogues

    Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality

    47 votes
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    9 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Добрый день!
    Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
    На текущий момент у нас нет предполагаемого срока, когда это будет возможно.

    Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.

  13. Intergration into Microsoft Teams

    Offer an app or bot integration for Microsoft Teams

    20 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. No internet connection on the Android app should result in the widget changing to offline

    The widget should not be online when the agent on the tawk.to app has lost or does not have an internet connection. This should be true if there is only one agent who manages or there are no other agents online.

    6 votes
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    4 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    At the moment it’s intended behavior – to make widget always be in Online state. It was requested feature long time ago.

  15. One trigger can cancel following triggers.

    Let's say you want to have a general welcome message across the site that it is triggered after 1 minute. But then in some specific page, i.e. The Shipping & Returns page or the Shopping cart you want to send a more specific message, letting the users know that you are there to help them with their order after 30 secs.

    Right now the user would receive the specific message at 30 secs and them the welcome message after 30 more seconds. I don't think it looks nice. Right now I am forced to create a second property and assign…

    17 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. IP tracking and recognition

    I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

    With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

    I hope this will be available in the future.

    15 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Must Be Fixed- For Mobile Users, My website mobile users now hate it.

    In new update it becomes worst for mobile users ,Now users have to touch on that send icon to send messages instead of pressing enter/send key on their mobile keyboard which is very convenient for them and make them feel like they are chatting with friends .
    Now they get annoy while explaining their problems by continuously pressing that send icon button again and again . Please make it like before its my huge request and also make it more mobile friendly .

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. JSON API Call for new message (for Third-Party Services)

    Would be great if we can populate the status of new messages. For instance; call a URL that returns 1 in JSON format if there are new messages. And 0 if not ofcourse.

    That way we can create custom scenes at our (smart)office.

    - Check the status every 5 seconds with the API url
    - If there are new messages
    - Like dim the lights for 1 sec if there is a new message.

    Small service. Endless possibilities!

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Put Trigger customization under Assets (Widgets)

    Since a separate asset could be created to handle localization (multi-language support) shouldn’t the triggers be under the assets instead of global settings?

    8 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Time zone settings

    Need to have ability to change the time zone in the application
    currently showing GMT+0

    94 votes
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    11 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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