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  1. Add Auto Join Conversations.

    I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

    Best regards!

    89 votes
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    • 35 votes
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        1 comment  ·  New features  ·  Admin →
      • Visitor chat transfer if they need to leave

        I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

        39 votes
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          1 comment  ·  New features  ·  Admin →
        • How I can change the english language to spanish in the online message

          Hi, This is the message you see online: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
          But I want to change to this: Bienvenido a nuestro sitio, si necesita ayuda simplemente responda a este mensaje, estamos en línea y listos para ayudar.
          In the widget manager I wrote this: Estamos en directo y listos para conversar contigo ahora. Escribe algo para comenzar un chat en directo.
          But does not show those changes, can you help me, please?

          14 votes
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          • Enhance the Chat!!

            There is no "seen" notification on every conversation.

            19 votes
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            • add thirty bees to your plugin drop down

              The ecommerce platform thirty bees has free module that supports tawkto. It would be nice if you added us to the drop down list so our users could easily find it. You can find a blog post about the module here, https://thirtybees.com/native-modules/new-module-tawk-to-add-live-chat-to-your-site/ and the github repo is here, https://github.com/thirtybees/tawkto

              46 votes
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              • Allow users who pay to remove branding to also have the ability to add custom CSS!

                I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
                However, if the user paid to remove branding, theres no point in not letting them add custom css either!
                Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
                I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

                84 votes
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                  planned  ·  3 comments  ·  Improvements  ·  Admin →
                • have an option to integrate with MailChimp

                  This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

                  18 votes
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                  • Problems with desktop app (sound/crash)

                    Desktop application is randomly "disappearing" on Windows 10. Have to relaunch.

                    In addition, with sounds "muted" (sound notification, desktop notification off) it still makes sounds.

                    53 votes
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                      13 comments  ·  Bugs  ·  Admin →
                    • Add knowledgebase access on IPhone and Android app

                      We don't have a way to access the knowledge-base on mobile yet. Please add this as it would be very beneficial.

                      19 votes
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                      • Include the transcript history when responding to a missed chat

                        Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

                        When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

                        62 votes
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                          1 comment  ·  Improvements  ·  Admin →
                        • ability to login with offline status

                          I want to request a setting per agent to login with offline or invisible status.
                          eg. so when you login to dashboard, you are not automatically 'online', this would allow an agent to review existing tickets/chats etc before going 'online'

                          Particularly useful when using the 'Hide widget when offline' setting.
                          So you don't have to manually set to 'invisible'.
                          During to timeframe between the agent logging in, and setting status to 'invisible' the widget is visible on the website.
                          Which is what I want to eliminate.

                          16 votes
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                          • See what another agent is typing

                            Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

                            9 votes
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                            • Agents should not be able to create their own site

                              I was testing this software for company and found that when you invite an agent to join, they are also able to create sites from setting area which is not good at all for any company. Please remove agent's acess from creating sites when they are a part of any company.

                              6 votes
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                                1 comment  ·  Improvements  ·  Admin →
                              • Reporting API

                                The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

                                It would be wonderful if there was an API that we could contact to get:
                                - Chats per agent
                                - Missed chats
                                - Chat transcripts
                                - First Response times
                                - etc...

                                Either that, or somehow make this data exportable from your site/app somehow.

                                Thank you

                                42 votes
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                                  1 comment  ·  New features  ·  Admin →
                                • Auto or Manual chat routing to agents and option to route repeat visitors to last agent who attended the chat.

                                  There should be a way to set whether the incoming chats are automatically assigned to online agents if they are available to take chats. This will help reduce the response time.
                                  Secondly, there should be an option to route a repeating visitor to the last agent he spoke to automatically. This will help the visitor avoid repeating his questions to the new support agent.

                                  48 votes
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                                  • add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

                                    add a report to the dashboard which shows where visitors have clicked through to the website from. i.e facebook, twitter etc

                                    10 votes
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                                    • Tawk.to integration with Hubspot CRM and Sales

                                      It's simple as the subject says:
                                      Would be great to have Tawk.to integration with Hubspot CRM and Sales.
                                      At least send contact data (name and email) from Tawk.to to Hubspot automatically.

                                      27 votes
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                                      • Customize widget colors for online/offline status

                                        The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not. I would like the widget icon/color to be red instead of green when the chat is in offline status. The dashboard could simply have an extra color field to change the css depending on online/offline class.

                                        40 votes
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                                          1 comment  ·  Improvements  ·  Admin →
                                        • Connect to a Department through a click of a button!

                                          Hi there,

                                          I am looking to sell and buy crypto on my site and have created two departments for support them being "Buy Crypto" and "Sell Crypto".

                                          If you like you can view my site here: https://bitcoinflorida.org/buy-and-sell-btc/

                                          On that page at the bottom I am looking to have the two buttons but I wanted it so they connect directly to that department, for example if someone is looking to sell Crypto they select the "Sell Crypto" button and it will connect you "Sell Crypto" live support department.

                                          However I see you can only create buttons that initiate the chat but…

                                          15 votes
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                                            1 comment  ·  Improvements  ·  Admin →
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