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  1. Allow use of both prechat form and triggers at the same time.

    We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

    31 votes
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    • Add Auto Join Conversations.

      I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

      Best regards!

      103 votes
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      • 45 votes
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          1 comment  ·  New features  ·  Admin →
        • Enhance the Chat!!

          There is no "seen" notification on every conversation.

          43 votes
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          • Visitor chat transfer if they need to leave

            I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

            55 votes
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              1 comment  ·  New features  ·  Admin →
            • See what another agent is typing

              Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

              30 votes
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              • Add a cc feature in the ticket for incoming and outcoming mail

                It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
                My request is really urgent! ;-)
                Thanks for your works!

                18 votes
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                • 36 votes
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                    1 comment  ·  Improvements  ·  Admin →
                  • go conform with European privacy and data protection regulations

                    Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
                    Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
                    Fix this plz!

                    12 votes
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                      1 comment  ·  Improvements  ·  Admin →
                    • Allow per user or per domain agent alerts

                      Agent alerts are great to let agents know of anything important as a chat starts. Currently, these alerts are too general and would show up on any chat on the site.

                      I would like to set custom messages based on the user mail address or other user properties.

                      This will help us:
                      Identify high profile users - VIP
                      Identity customers with open issues handled by other teams

                      15 votes
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                      • have an option to integrate with MailChimp

                        This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

                        41 votes
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                        • Delete or Edit contact

                          Admins, should will delete, edit or hide contact.

                          18 votes
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                          • Make a Chrome Extension

                            Make a Chrome Extension Please as I can be online all the time when I am having an extension. There should be not need to Sign in everytime. When I open the browser it should remain online. As definitely every time open the App is not suitable for an essential app. Chat is essential and it needs Auto open once I on my PC

                            Thanks

                            7 votes
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                            • To add a send form in chat

                              I would be nice if you can send a form while chatting with your visitor, since doing the first visit trigger disables the pre-chat form it would be nice if you can make a custom form and send it while chatting

                              12 votes
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                              • How I can change the english language to spanish in the online message

                                Hi, This is the message you see online: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
                                But I want to change to this: Bienvenido a nuestro sitio, si necesita ayuda simplemente responda a este mensaje, estamos en línea y listos para ayudar.
                                In the widget manager I wrote this: Estamos en directo y listos para conversar contigo ahora. Escribe algo para comenzar un chat en directo.
                                But does not show those changes, can you help me, please?

                                23 votes
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                                • Agent can not see all messages, can see only his own message

                                  I have many salesmen and they steal each other's customers. Creating confusion in my company.

                                  1 vote
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                                  • PBX Telephone cloud system

                                    Hi!

                                    I think it would be great if Tawk could add telephone as a new way of communicating, that way we would have chat, ticketing and telephone unified, making Tawk the perfect communicating tool.

                                    It should have features like freshcaller or Zendesk voice, you could develop it using Twilio and of course make a profit through call rates. It would be great to have features like call recording, call masking, IVR, etc

                                    I know it's kind of a big project, but I think you guys would develop it perfectly and it would benefit from the synergy of other Tawk tools…

                                    9 votes
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                                    • add a modern design ..

                                      like chaport and others chat. The design of tawk is poor

                                      6 votes
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                                      • ability to login with offline status

                                        I want to request a setting per agent to login with offline or invisible status.
                                        eg. so when you login to dashboard, you are not automatically 'online', this would allow an agent to review existing tickets/chats etc before going 'online'

                                        Particularly useful when using the 'Hide widget when offline' setting.
                                        So you don't have to manually set to 'invisible'.
                                        During to timeframe between the agent logging in, and setting status to 'invisible' the widget is visible on the website.
                                        Which is what I want to eliminate.

                                        31 votes
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                                        • Change to "thank you text"

                                          Possibility to change "Your message was sent successfully" which is shown after offline massage is sent. Question is language wise, my whole site is not in English and it is strange that customer is said thank you in different language

                                          5 votes
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                                            1 comment  ·  Improvements  ·  Admin →
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