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  1. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    38 votes
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      planned  ·  2 comments  ·  Improvements  ·  Admin →
    • Include the transcript history when responding to a missed chat

      Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

      When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

      25 votes
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      • Agents restrictions based on IP/Network/Country

        Other chat software are using it, NO matter you cost for it, business clients can pay for it.
        They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
        As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
        Business clients like to show their agents are from origin country.

        This feature is available in other software, why not you introduce it and its very quick to develop as well.

        80 votes
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        • Request the input Visitor Phone number

          Please add phone number of the visitor at the right panel of agents chat screen (Visitor details) like this http://prnt.sc/f33gxh

          17 votes
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          • Reporting API

            The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

            It would be wonderful if there was an API that we could contact to get:
            - Chats per agent
            - Missed chats
            - Chat transcripts
            - First Response times
            - etc...

            Either that, or somehow make this data exportable from your site/app somehow.

            Thank you

            16 votes
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              1 comment  ·  New features  ·  Admin →
            • Artificial Intelligence Bot

              Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

              116 votes
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              • Widget stop music on iphone

                When I'm listening music and I go to a page where tawk.to widget is installed, the music stops. I'm guessing it takes over the Iphone audio out..

                28 votes
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                  2 comments  ·  Bugs  ·  Admin →
                • Retrieve data for display in website

                  Hai, I want suggest you to,

                  1. Enable API for display active USER from monitoring
                  If this feature is present, it will greatly help the guests in order to know how many guests are currently online.

                  2. Enable API for display Message Count
                  If there is an API will be very helpful for the administrator, because the admin can know if there are new messages sent by a (via the website)

                  3. Chat With Fellow Active USER
                  Adding a sidebar for a list of online users. so when they click on one of the online users, they will chat together

                  48 votes
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                    1 comment  ·  New features  ·  Admin →
                  • Offline Messaging Spam

                    I find out with my tawk.to in offline mode, that users would click on Send, but nothing happens or that the window stays open with the ticket forum, but on the bottom corner says 'message sent.'
                    Users sometime click the send button up to five or fifteen times, thinking it didn't process or work. I think it should change to another screen saying 'Thanks for sending your message, we'll get back to you!' or if the user has sent an unread offline message on their ip, that their previous offline message should come back up with a message on the…

                    19 votes
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                      0 comments  ·  Bugs  ·  Admin →
                    • Auto or Manual chat routing to agents and option to route repeat visitors to last agent who attended the chat.

                      There should be a way to set whether the incoming chats are automatically assigned to online agents if they are available to take chats. This will help reduce the response time.
                      Secondly, there should be an option to route a repeating visitor to the last agent he spoke to automatically. This will help the visitor avoid repeating his questions to the new support agent.

                      15 votes
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                      • Add Internal ticket feature

                        It would be great if we can issue a ticket to internal departments, not to clients
                        Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

                        31 votes
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                          1 comment  ·  New features  ·  Admin →

                          Hi Takiko,

                          This is a good idea.

                          Here is a temporary workaround.
                          What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

                          Hope this helps for now.

                        • Set chat widget language with API

                          API offers good options to start a chat, but many of sites are multilingual, we need to be able to start a widget chat in other language with the api. This change seems to be really simple and really usefull by many of us.

                          49 votes
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                          • Provide a "bubble" also for chat balloon.

                            Currently, the bubble is only available for the bar. It would be interesting to have her in the bubble too.

                            39 votes
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                              1 comment  ·  Improvements  ·  Admin →
                            • Email Notifications - Custom subjects, recipients based on subject

                              Dear tawk.to devs,

                              I am in dire need of some additions in the email notification feature. Even if you make it a paid feature, I'd like to go for it. I am planning to add it on multiple websites.

                              Here is what I want:

                              1. Custom email subjects - predefined in the property setup. E.g. Sales Chat, Support Chat followed by date or time stamp.
                              2. Ability to add different email recipients for each subject. So recipients only get chats relevant to them.
                              3. Ability to select the subject during chat - where the email is to be sent -…

                              9 votes
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                                1 comment  ·  New features  ·  Admin →
                              • Request visitor details

                                Please add feature "request visitor details" like name, email, phone number, where they coming from, etc when chat already started.

                                For example, my chat have trigger invite visitor to chat and visitor reply... visitor doesnt have name, email, etc... so agent can request visitor details like name and email.. like this http://prnt.sc/dk1x4a

                                76 votes
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                                • Static URL to chat window.

                                  Static short URL in admin dashboard to chat window without api or javascript

                                  16 votes
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                                  • Allow Changing the form when offline

                                    allow us to change or remove fields from offline form..

                                    4 votes
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                                      1 comment  ·  Improvements  ·  Admin →
                                    • 4 votes
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                                      • Problems with desktop app (sound/crash)

                                        Desktop application is randomly "disappearing" on Windows 10. Have to relaunch.

                                        In addition, with sounds "muted" (sound notification, desktop notification off) it still makes sounds.

                                        4 votes
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                                          2 comments  ·  Bugs  ·  Admin →
                                        • set (overwrite) widget appearance through javascript the api

                                          Would be very useful to use tawk as a cms-plugin where the colors are given
                                          Or where different web-site uses a different appearance.

                                          15 votes
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