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  1. Memory leak on page refresh

    Since Chrome version 64 the tawk.to javascript widget will continually increase its memory footprint until the web page is unresponsive.

    This can be replicated on the tawk.to website by either refreshing the home page multiple times, or browsing between pages that contain the widget, or more slowly just leaving the page open will increase the memory usage.

    Refreshing or browsing will increase the memory footprint by about 30MB to 60MB at a time.

    144 votes
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      3 comments  ·  Bugs  ·  Admin →
    • to impove the Reporting tab and add option all. It will show the stats from all properties.

      As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

      51 votes
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      • go conform with European privacy and data protection regulations

        Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
        Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
        Fix this plz!

        272 votes
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          We have launched a Data Protection section to our site: https://www.tawk.to/data-protection/

          Which includes a DPA > https://www.tawk.to/data-protection/dpa-data-processing-addendum/

          To add, as a data processor, we are releasing features and tools that will help you comply with data requests from your users.

          – Ability for agent to delete contacts
          – Export tickets and chats by agents for visitor
          – Property settings for disabling IP recording of visitor IP
          – Data privacy consent form from visitor widget

          We also have created tools and features to help us comply with GDPR:

          – Automated agent account deletion
          – Data export tool

          The DPA and tools will all be available in your dashboard prior to the deadline of May 25th.

        • Add static ID or Class to Iframes

          To make changes to Tawk.to App stuff you have to access the Iframes document object model.

          Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

          Atm everytime you refresh the page the id's refresh to a new unique one.

          And they dont have an actuall class.

          125 votes
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          • Make visitors geo location (city) visible in offline form

            Please add to offline form visitors Location- city.
            Thanks

            28 votes
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            • 22 votes
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              • Allow use of both prechat form and triggers at the same time.

                We get more chatters when we have a trigger activated that pops up the window - but we also have an issue with not being able to contact the customer if he leaves the conversation by accident or if we're to slow to answer.

                168 votes
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                • Dark Theme

                  Hi everyone,

                  My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

                  This color is great because it does not force your eyesight.

                  Vote em mim por um Tawk.to melhor #BR #TAWK.TO

                  36 votes
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                  • Add a 'seen' feature.

                    The ability for an agent to see when a customer has 'seen' the message. The ability for a customer to see when an agent has 'seen' their message - 'seen' could appear below their message.

                    8 votes
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                    • Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

                      Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

                      The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

                      As of right…

                      12 votes
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                      • The chat problem at the lower menus on mobile

                        Hello

                        I have a problem that I can not solve with my theme developer either

                        The answer received on your chat

                        We came in contact with a person on the chat on https://www.tawk.to. In connection with my problem, the chat is overlaid over the menu bar on mobile, the menu bar is at the bottom and the chat covers my shopping cart, so I can not use the chat. The answer received on your chat: chat is not displayed correctly on the site due to the menu at the bottom.

                        My developer's answer to the chat that covers the…

                        4 votes
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                          2 comments  ·  Bugs  ·  Admin →
                        • GDPR - Tick Box that visitor agrees with the storage of info and messages.

                          Add a tick box where visitor must tick "By using this chat you agree with the storage and using your personal information and messages" to enter chat. As this may be required by May 25th with new GDPR regulations?

                          11 votes
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                          • Allow editing of user contact information when email is sent in

                            I'd like to suggest the ability to edit contact information once it's been received. During a test where we sent in an email to the @tawk.to email address, I noticed that the user's name was pre-set to first of the user's email address (i.e. myemail@gmail.com = "myemail") and that we could not edit the email address associated with the message.

                            On a side note, we use OS Ticket to handle tickets currently and it does allow this type of editing, which we've found very useful.

                            7 votes
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                            • Chat Ringing not working until restart

                              When starting tawk with Windows the ringing sound doesn't work until I restart the program. Even if I go into Manage Sounds and click the volume bar to trigger the sound nothing plays. I can only fix this by closing Tawk and relaunching

                              9 votes
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                                0 comments  ·  Bugs  ·  Admin →
                              • Mobile Chat 1st Message Pop-up

                                Please make the mobile chat pop-up like it does on PC. Massive attention grabber. I would pay you for that :)))

                                19 votes
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                                • show map visitor in monitor

                                  Can you integrate a real time map with google api so that to show map of all visitors in monitor tab (like crisp does)

                                  2 votes
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                                  • With reference to GDPR, don't show me the user's email address when they ask for a transcript

                                    While this is a neat feature, GDPR only lets you store info that is relevant. They have not consented to share their email address with me when they ask for the transcript to be emailed to them, yet it shows it there right on my screen.

                                    3 votes
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                                    • designer

                                      Hire a designer to work on your chat widget!

                                      You've got so many things right but your overall look is really average maybe even below average. If you added the new designs as options to your custom brand add on, I'm 99% sure you will see a huge increase in monthly revenue !!!

                                      Just a thought.....

                                      PS - sooner rather than later as most of my clients are wanting to move to a premium platform just because of this very reason, the widget is frankly "hideous"

                                      58 votes
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                                      • Shortcode for Chat status light

                                        Hi! I wish to add a shortcode everywhere on my website to show the Status Chat Light (small round image)
                                        e.g: on my header, light red (live chat off) light orange (live chat away) light green (live chat on) , hover tooltip to add a text status (ALT)
                                        The image need to link to a custom url / open the widget / pop up ... no limit but in my case I embeded the chat on my contact page so I need a custom url and I hope will be doable with WPML (all depennd of the structure of your…

                                        3 votes
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                                          1 comment  ·  New features  ·  Admin →
                                        • Give time scheduler options at 5 minute blocks instead of only 15 minute

                                          The current time scheduler options of 15 minutes only are very restricting. For example I have someone working til 6pm but the only options are to go off at 5.45pm or 6pm when really I need it to be 5.55pm.

                                          21 votes
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                                            1 comment  ·  Improvements  ·  Admin →
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