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  1. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    188 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    245 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    166 votes
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    19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  4. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    23 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    82 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  6. The Chat room, user chats only budypress

    members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

    15 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Emails language should be customizable

    Ticket reply emails are in english, not in locale language. For example:-
    ##- Please type your reply above this line -##

    This is confusing to non-english speakers.

    237 votes
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    30 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. IP tracking and recognition

    I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

    With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

    I hope this will be available in the future.

    16 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Update Unicode & Emoji Support

    Update the emoji list to align with the current Unicode character set. The available set is 3 years and 3 version updates out of date. (Latest supported version - Emoji 4.0, released 2016; current version - Emoji 12.0, releasing throughout 2019)

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Time zone settings

    Need to have ability to change the time zone in the application
    currently showing GMT+0

    104 votes
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    14 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Put Trigger customization under Assets (Widgets)

    Since a separate asset could be created to handle localization (multi-language support) shouldn’t the triggers be under the assets instead of global settings?

    8 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Turn chat online/offline manually despite other agents status and Scheduler hours

    My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.

    73 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mobile widget appearance

    Like this is so needed.. Everything else is top notch, but the fact that you can't change the size of the mobile widget to smaller is kinda annoying.. But you have to add the relocation in pixels.. because that's the only reason I can't use it right now, cause on the mobile version it block's out so much else on my site, mainly because it's not in the bottom of the page like your desktop version.. If you would have RGBA colors, I could work with it, cause then you can change the opacity to like half and that's half…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Departments and Transfers

    I would like to have the option of when the customer select certain department, who arrives notification ONLY for such department.
    And also the option of transferring conversation between agents.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. There should be a flag with all error pages in the monitor section. In order for website owners to know these and get them fix

    There should be a flag option with all error pages in the monitor section. In order for website owners to know theses errors and get them fix. This would really help!

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Opening Chat with Funneled Options

    The first chat message to appear could say something like, "Hi, how can we help you?" and follow with pre-determined (customizable) clickable text options such as "Request a Quote", "Contact Information", "Speak to a Human". This would eliminate a lot of wasted time when responding to bots/extraneous messages.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Option to store the site visitor data for future analysis

    There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to copy info from tags

    when you are chatting with a visitors, the tags can't be copied to clipboard.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Report on custom fields

    It would be good to report on custom fields .

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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