Monitoring tab is nice, (you can keep it and we understand that is is needed for high traffic sites) but...
we want to be notified when each visitor is entering our (small traffic) site and watch the behavior of the visitor.
But now we have to resubscribe each 5 minutes or each minute.
Please remove the resubscription mechanism or make it possible that the user can switch off this mechanism or make it possible to set / change the time-out value in a user preference.3 votes
we’re working on a better solution to this rght now, it should be fixed today.
Hello, I would really like you to upgrade the "app" on the Mac App store so that we are able to "size" it to fit the entire screen.
Please "update" or "improve" the app on the Mac App store. You cannot resize it to fit an entire screen?1 vote
I suggest you add http://tawk.uservoice.com/ to your website so people can find it ;)1 vote
Hi there Steve,
Thank you for the suggestion!
We are going to do it very soon!
+ This section should be higher PLS. I am using glass and so difficult for me to check it.
+ Regarding the matter i use comments PLS refer below.1 vote
fix tawk.to for the blogger dynamic view template. it doesn't show1 vote
Have a feature wherein automated reports can be sent out to the registered mail IDs - engaged chats, missed chats, traffic etc. Much better for showcasing performance of app.53 votes
Hi there dear tawker,
We have launched the new Reporting section which gives you information about messaging and Agent performance. Check out more here: https://www.tawk.to/updates/new-feature-reporting/
In the future we plan to bring in email summaries as well.
Hope this helps!
offer image clipboard pasting integration, so if im taking a screenshot with snipping tool or other means, i dont have to save a unique file each time then upload to the chat.
Or some sort of desktop integration (i know this is a bit more in depth development wise - maybe some sort of integration of google hangouts?)1 vote
Would be a helpful to post tawk in Prestashop marketplace as a module. So it be easily installed and updated, would be great if you keep it up to date with prestashop version. Make it so we can have a backoffice dashboard for tawk. Thanks!6 votes
Thank you for your feedback.
We are currently working on updating all current integrations and adding new ones. Our goal is to have all our current integrations in the corresponding app stores.
Hope this helps.
Latest github not installing with Prestashop 126.96.36.199. It say installed but then when you search for it in modules it's just not there. It also leaves a dead menu link in the back end: ADMINISTRATOR > TAWK.TO when gives a 'controller not found' error.4 votes
Thank you for your feedback.
We are currently working on updating all current integrations and adding new ones and this issue will be fixed.
The disconnect error sound sounds quite unsettling (it certainly sounds like an error occurred), this makes everybody in the room cringe, especially if it happens when nobody is a the desk at the time. I know I can disable sounds, but it would be preferable if the nice was a bit more mellow or something.
you can change the sound by selection ‘sound settings > manage’.
But we will add some more sound options to choose from that have a more mellow sound!
and perhaps some FAQ's...10 votes
Once we exit beta we will launch a new homepage.
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