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  1. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    42 votes
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      Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

    • We need to extract data and we don’t have an option for this

      We would like to extract all the conversations from 04/10/2017 in a .csv. Is it possible ?

      1 vote
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        1 comment  ·  Improvements  ·  Admin →

        Hi!
        We plan on implementing more advanced conversations export in the future.

        ! Please note: at the moment there is no estimate when it might happen.

      • Integration with FB messager

        Hi Tawk,

        Please we heard about new app that FB pushed name crisp this app allow the customer to do integration with (messenger, Twitter, instagram etc.) so why you are too late to do the same although you are the first of who do this business

        3 votes
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          planned  ·  0 comments  ·  Integrations  ·  Admin →
        • Integration with whatsapp, facebook,

          Integration with whatsapp, facebook. Even if it is a paid resource

          1 vote
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            planned  ·  0 comments  ·  Integrations  ·  Admin →
          • Allow users to opt-out (to comply with GDPR)

            While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

            As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

            "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

            As it stands at the moment, the widget may not…

            9 votes
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              1 comment  ·  Improvements  ·  Admin →
            • push notifications for new emails

              Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
              We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

              9 votes
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                planned  ·  1 comment  ·  Android app  ·  Admin →
              • Capture facebook ID of the user engaging and offer the ability to reply to them in facebook chat. Saw this on another chat system.

                Capture facebook ID of the user engaging and offer the ability to reply to them in facebook chat. Saw this on another chat system.

                1 vote
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                • Please add feature to export chat history

                  Please add feature to export chat history in XL format

                  3 votes
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                    planned  ·  0 comments  ·  New features  ·  Admin →
                  • Please make possible to change text in mobile version.

                    Please make possible to change text in mobile version, I need ONLINE text.

                    3 votes
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                      1 comment  ·  Improvements  ·  Admin →

                      Hi!
                      You mean modify Widget Content, like in web dashboard admin section?
                      If yes, then it’s in our plans to expand Admin section of the app, to include other settings that are available in web dashboard.

                      If not, then please describe your request with more details, thank you.

                    • Customize widget colors, bubble for online/offline status

                      The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
                      I would like the widget icon/color to be red instead of green when the chat is in offline status.

                      The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
                      Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

                      164 votes
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                      • Export/download data from tawk.to

                        Please add it as soon as possible. It is a very important part please think about it.

                        7 votes
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                          Hi!
                          We [lan on implementing advanced export of Messaging, but without visitor sensitive data.

                          We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

                        • Allow users who pay to remove branding to also have the ability to add custom CSS!

                          I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
                          However, if the user paid to remove branding, theres no point in not letting them add custom css either!
                          Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
                          I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

                          100 votes
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                            planned  ·  3 comments  ·  Improvements  ·  Admin →
                          • Xamarin

                            To build an SDK for Xamarin or Native Apps to implement Tawk.to directly to existing Apps.

                            6 votes
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                              planned  ·  0 comments  ·  New features  ·  Admin →
                            • Export the form details into excel in offline / online chat forms

                              Export the form details into excel in offline / online chat forms

                              3 votes
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                                1 comment  ·  New features  ·  Admin →

                                Hi!
                                Advanced export of Messaging section is in our plan, but without sensitive visitor data.

                                We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

                              • Integrate Facebook Messenger with the Tawk dashboard and more...

                                This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

                                140 votes
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                                  planned  ·  10 comments  ·  Integrations  ·  Admin →
                                • Export feature in XL or csv

                                  Hi, It would be very useful to have an export feature of the contacts and their history in csv or xl so that we can use further for leads centralisation. Thank you!

                                  6 votes
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                                    Hi!
                                    Advanced Messaging export is planned feature, but without user sensitive data.

                                    We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

                                  • Allow to build ChatBots with Backend Integration

                                    We would like to use Tawk.to also to create chat bots to answer FAQ but also integrate with back end systems to check i.e. availabilty, rates and such.

                                    48 votes
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                                      planned  ·  10 comments  ·  New features  ·  Admin →
                                    • Can you guys provide me feature to export chat history in excel or csv fomat?

                                      Can you guys provide me feature to export chat history in excel or csv fomat?

                                      7 votes
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                                        planned  ·  0 comments  ·  New features  ·  Admin →
                                      • Export Chat Transcript to CSV

                                        I would like the ability to export chat transcripts in CSV and other formats.

                                        12 votes
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                                          planned  ·  1 comment  ·  New features  ·  Admin →
                                        • 8 votes
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                                            planned  ·  0 comments  ·  New features  ·  Admin →
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