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  1. Improve the software, the visitor can see the last chat record when the software is opened twice.

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    1 vote
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      1 comment  ·  New features  ·  Admin →

      Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

    • The chat problem at the lower menus on mobile

      Hello

      I have a problem that I can not solve with my theme developer either

      The answer received on your chat

      We came in contact with a person on the chat on https://www.tawk.to. In connection with my problem, the chat is overlaid over the menu bar on mobile, the menu bar is at the bottom and the chat covers my shopping cart, so I can not use the chat. The answer received on your chat: chat is not displayed correctly on the site due to the menu at the bottom.

      My developer's answer to the chat that covers the…

      7 votes
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        2 comments  ·  Bugs  ·  Admin →
      • Allow users to opt-out (to comply with GDPR)

        While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

        As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

        "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

        As it stands at the moment, the widget may not…

        6 votes
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          1 comment  ·  Improvements  ·  Admin →
        • Is this script support to hybrid mobile apps.

          So it will be good to implement in android, IOS

          1 vote
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          • Welcome message AND prechat

            Welcome messages are great ! However, it seems like we can't have a welcome message AND get the user email if he wants to respond. For now, if the user respond to the welcome message (automatically triggered after 30s), we don't have his email address ....

            1 vote
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              Good morning!
              Yes, at the moment trigger will override the pre-chat form, cause the chat view will be shown yo user.
              We are working on a new widget design and will change this process as well.

            • Capture facebook ID of the user engaging and offer the ability to reply to them in facebook chat. Saw this on another chat system.

              Capture facebook ID of the user engaging and offer the ability to reply to them in facebook chat. Saw this on another chat system.

              1 vote
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              • Knowledge base avaliable for phone

                To be able to ckeck the knowledge base from the app

                3 votes
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                  planned  ·  0 comments  ·  Android app  ·  Admin →
                • push notifications for new emails

                  Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
                  We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

                  3 votes
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                    planned  ·  0 comments  ·  New features  ·  Admin →
                  • 2 votes
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                      planned  ·  0 comments  ·  New features  ·  Admin →
                    • Please make possible to change text in mobile version.

                      Please make possible to change text in mobile version, I need ONLINE text.

                      3 votes
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                        1 comment  ·  Improvements  ·  Admin →

                        Hi!
                        You mean modify Widget Content, like in web dashboard admin section?
                        If yes, then it’s in our plans to expand Admin section of the app, to include other settings that are available in web dashboard.

                        If not, then please describe your request with more details, thank you.

                      • Add knowledgebase access on IPhone and Android app

                        We don't have a way to access the knowledge-base on mobile yet. Please add this as it would be very beneficial.

                        26 votes
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                          planned  ·  0 comments  ·  New features  ·  Admin →
                        • Allow users who pay to remove branding to also have the ability to add custom CSS!

                          I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
                          However, if the user paid to remove branding, theres no point in not letting them add custom css either!
                          Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
                          I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

                          100 votes
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                            planned  ·  3 comments  ·  Improvements  ·  Admin →
                          • Integrate Facebook Messenger with the Tawk dashboard and more...

                            This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

                            126 votes
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                              planned  ·  10 comments  ·  New features  ·  Admin →
                            • Live chat box on mobile devices - appearance

                              we would really like it if the chat box would appear the same across both desktop and mobile devices. Ideally not to take up the entire screen on mobiles and ipad etc. it is not as user friendly - better to have it in bottom right of screen.

                              46 votes
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                                planned  ·  1 comment  ·  Improvements  ·  Admin →
                              • Filter out own people (by IP or name)

                                We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

                                I'd like to filter them out.

                                I'd suggest to filter them out either
                                - by using the IP address (which is proably the easiest)
                                or
                                - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

                                253 votes
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                                  planned  ·  32 comments  ·  Admin →
                                • add small logo where "Powered by tawk.to" is.

                                  Would like to add small logo where "Powered by tawk.to" text sits after purchasing branding add-on

                                  4 votes
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                                    1 comment  ·  New features  ·  Admin →
                                  • Social media messaging integration

                                    Why dont integrate facebook, google+, twitter, snapchat and other major social media with The messaging tool? Like someone sends a comment or a pm on fb, u can turn it into a message and reply. Same goes to tweets :)

                                    42 votes
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                                      1 comment  ·  New features  ·  Admin →

                                      Hey tawker,

                                      We want to do this but it’s not gonna happen in the near future because we have a lot of things on our plates until we get there. But yes, we are moving in that direction.

                                      Thank you for the request.

                                    • A few important suggestions on customization, integration/webhooks/api

                                      Hi,

                                      CUSTOMIZATION/A FEW FEATURES:
                                      - Able to make more customization to the widget.

                                      1. add margins to left or right of the widget. For example, I have a "Back to Top" on the right corner of my website, and I am placing the chatbox to the right aswell... I cannot have both. Simply because the chatbox is hiding the "Back to Top". What I would want is the ability to add an option to add a space between the widget and the scrollbar.

                                      2. An option to replace the current "..." to "Elle is currently typing..." or "Elle and AnotherOperator…

                                      46 votes
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                                        1 comment  ·  Improvements  ·  Admin →

                                        Hi there Elle,

                                        Thank you for the detailed list of suggestions!
                                        We actually have other users requesting most of the things you have listed and we are planning on developing some of them in the near future.

                                        About WHMCS, we have a basic script available here which allows you to add the Widget to it. We will be working soon on updating and upgrading the integrations + adding new ones. Just a little patience is what we ask.

                                        More on the current WHMCS integration, see here: https://www.tawk.to/knowledgebase/plugins-and-modules/add-a-tawk-to-widget-to-whmcs/

                                        Thank you for the ideas and hope this helped you a little bit.

                                      • Chatbox Redesign

                                        I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

                                        15 votes
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                                          Ho there Michael,

                                          Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

                                          Be patient as we are a small team. (:

                                        • WordPress (WP) and WooCommerce (online shop) ticket system

                                          you got the nice Wordpress widget already (only chat)
                                          please add the support for WooCommerce and WordPress (WP).
                                          tawk WP contact form,
                                          when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
                                          this would be awesome.

                                          Why WooCommerce and Wordpress?
                                          Wordpress powers more than 26% of all webpages.
                                          WooCommerce is the fastest growing online shop software in the world.
                                          need figures? here they are:
                                          http://trends.builtwith.com/shop
                                          http://awesomescreenshot.com/05d5yd9706
                                          http://trends.builtwith.com/cms
                                          http://awesomescreenshot.com/0ac5yd9gc6

                                          30 votes
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                                            Hi Tobias,

                                            Thank you for suggesting this idea. We have planned to create a WooCommerce plugin in the coming months. Will keep you posted on future details.

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