Feedback

Report a bug, suggest a new feature or improvement to current ones to make tawk.to the best service available!

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    91 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      planned  ·  3 comments  ·  Improvements  ·  Admin →
    • Integrate Facebook Messenger with the Tawk dashboard and more...

      This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

      81 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Live chat box on mobile devices - appearance

        we would really like it if the chat box would appear the same across both desktop and mobile devices. Ideally not to take up the entire screen on mobiles and ipad etc. it is not as user friendly - better to have it in bottom right of screen.

        46 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          planned  ·  1 comment  ·  Improvements  ·  Admin →
        • Filter out own people (by IP or name)

          We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

          I'd like to filter them out.

          I'd suggest to filter them out either
          - by using the IP address (which is proably the easiest)
          or
          - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

          233 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            planned  ·  28 comments  ·  Admin →
          • add small logo where "Powered by tawk.to" is.

            Would like to add small logo where "Powered by tawk.to" text sits after purchasing branding add-on

            4 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • bug report - regarding the android app, after some time in background app disconnects

              bug report - regarding the android app, after some time in background app disconnects
              should stay online all the time, like skype or whatsup
              app is useless right now

              16 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                3 comments  ·  Bugs  ·  Admin →

                Hi tawkers,

                This is very OS specific. For example iOS doesn’t really allow apps to stay alive in the background and Android just pauses apps that have not been used after a period of time.

                There is a potential solution but that will have a significant impact on battery life. We are looking into this scenario.

              • Social media messaging integration

                Why dont integrate facebook, google+, twitter, snapchat and other major social media with The messaging tool? Like someone sends a comment or a pm on fb, u can turn it into a message and reply. Same goes to tweets :)

                30 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)

                  Hey tawker,

                  We want to do this but it’s not gonna happen in the near future because we have a lot of things on our plates until we get there. But yes, we are moving in that direction.

                  Thank you for the request.

                • A few important suggestions on customization, integration/webhooks/api

                  Hi,

                  CUSTOMIZATION/A FEW FEATURES:
                  - Able to make more customization to the widget.

                  1. add margins to left or right of the widget. For example, I have a "Back to Top" on the right corner of my website, and I am placing the chatbox to the right aswell... I cannot have both. Simply because the chatbox is hiding the "Back to Top". What I would want is the ability to add an option to add a space between the widget and the scrollbar.

                  2. An option to replace the current "..." to "Elle is currently typing..." or "Elle and AnotherOperator…

                  37 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Improvements  ·  Admin →

                    Hi there Elle,

                    Thank you for the detailed list of suggestions!
                    We actually have other users requesting most of the things you have listed and we are planning on developing some of them in the near future.

                    About WHMCS, we have a basic script available here which allows you to add the Widget to it. We will be working soon on updating and upgrading the integrations + adding new ones. Just a little patience is what we ask.

                    More on the current WHMCS integration, see here: https://www.tawk.to/knowledgebase/plugins-and-modules/add-a-tawk-to-widget-to-whmcs/

                    Thank you for the ideas and hope this helped you a little bit.

                  • Chatbox Redesign

                    I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

                    15 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)

                      Ho there Michael,

                      Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

                      Be patient as we are a small team. (:

                    • Integrate with Shopify more

                      I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
                      They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).

                      It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.

                      42 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Admin →
                      • WordPress (WP) and WooCommerce (online shop) ticket system

                        you got the nice Wordpress widget already (only chat)
                        please add the support for WooCommerce and WordPress (WP).
                        tawk WP contact form,
                        when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
                        this would be awesome.

                        Why WooCommerce and Wordpress?
                        Wordpress powers more than 26% of all webpages.
                        WooCommerce is the fastest growing online shop software in the world.
                        need figures? here they are:
                        http://trends.builtwith.com/shop
                        http://awesomescreenshot.com/05d5yd9706
                        http://trends.builtwith.com/cms
                        http://awesomescreenshot.com/0ac5yd9gc6

                        27 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)

                          Hi Tobias,

                          Thank you for suggesting this idea. We have planned to create a WooCommerce plugin in the coming months. Will keep you posted on future details.

                        • Agent permissions

                          Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

                          157 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)

                            Hi there dear tawker,

                            We are currently planning on developing granular permissions that will solve this problem.

                            Hope this will be solved in the near future.

                          • Reporting

                            there should be a way to create report and export to a file them as this is important for customer service managers

                            214 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Change the dashboard make us easier to see all customer chats

                              Hello dear tawk.to ,

                              First and foremost i like to use tawk.to a lot we'r also using different wisgets like zopim and our website which has tawk is a bit difficult to catch all the customers with it in our prime times we'r getting 18-20 chats and its hard to catch for 2 agents they need to scroll every 4 chats to see what our customers are typing so i'm suggesting something for this

                              What am i suggesting ?

                              -make something similar like Zopim has get the chats at the bottom so we can see 20 chats at once and…

                              59 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)

                                Ho there dear tawkers,

                                We have planned a complete redesign of the dashboard once we finish all design for the new mobile apps.

                                Hold on tight, it’s coming in the next few months!

                              • italian translation

                                "has joint the chat" in english language is the same for male and female names. In Italian if agent is male will be: "aggiunto" if female will be "aggiunta". My advice is to add a flag at the moment of alias creation: YOU ARE MALE or YOU ARE FEMALE

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →
                                • Group chat (Public)

                                  As in allow website users to chat with each other as well as admins all publicly! So as an example, I'm looking for a chat plugin for a radio website where we'd like to encourage user interaction and we're having trouble finding a decent chat app, this would be a great additional feature! :)

                                  4 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)

                                    Hi there dear tawker,

                                    We are actually thinking about developing a community forum where all of you could easily not only tawk.to each other but to us as well!

                                  • drupal 8.x support

                                    update you drupal 7 module to also support Drupal 8.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      planned  ·  1 comment  ·  New features  ·  Admin →
                                    • Improve the all important desktop notification

                                      its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

                                      7 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        planned  ·  1 comment  ·  Improvements  ·  Admin →
                                      • Add visitors count under Reporting Tab

                                        Under Reporting tab, add visitors and visits.

                                        Like you are showing chat volume ,missed chats etc. based on different domain.

                                        Please add visitors count of website.

                                        10 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)

                                          Hi there dear tawker,

                                          Thank you for the idea. We are thinking of expanding reports further in the near future. This is one of the statistics that could be helpful.

                                        • translate dashboard and emails to Czech

                                          Please translate dashboard and email messages for customers to Czech.

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4
                                          • Don't see your idea?

                                          Feedback

                                          Feedback and Knowledge Base