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  1. Please add prechat floating welcome message

    Hi All,

    can we add pre chat or floating welcome message.

    like this - https://snag.gy/E0e5mY.jpg

    Thanks
    Rohit

    1 vote
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    • Location of visitor trigger

      Can you add "province" for location of visitor, as all you currently offer is city.

      3 votes
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      • delete chat

        Automatically delete unanswered chats. I have a lot of 1 message chats in the log where I tried to chat with someone and they didn't respond. These are basically useless and just take up space. Anyone agree?

        1 vote
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        • Allow GIFs as button for live chat (like snapengage)

          snapengage has an awesome and eye-catching button. This is due to the ability to use GIF

          1 vote
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          • Allow GIFs as button for live chat (like snapengage)

            snapengage has an awesome and eye-catching button. This is due to the ability to use GIF

            1 vote
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            • Delayed widget launch

              Delay widget for X seconds before it appears on the site.

              There are so much info to be shown on sites these days. Like cookie disclaimers. There fore I would like to see a function to be added to delay the widget from appearing on the site.

              1 vote
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              • Monitoring of agents time logged on/stats

                It would be so useful to be able to view agents activity statistics. Time/dates logged on. We are currently trialling Tawk.to on certain pages of our website and I am unable to measure the effectiveness due to lack of agent information. Please add this as a feature. Feedback would be much appreciated. I can see that this was mentioned as far back as 2015.

                1 vote
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                • Auto Close chat after X minutes of inactivity

                  Either to auto-close the chat after a period of inactivity or a to auto-send a message.

                  3 votes
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                  • 3 votes
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                    • Agent can not see all messages, can see only his own message

                      I have many salesmen and they steal each other's customers. Creating confusion in my company.

                      1 vote
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                      • Add Cache headers to widget response

                        I am crunching bits and pieces to improve Google's PageSpeed insights and one of few things left is to add cache headers to requested resources for `https://embed.tawk.to/%%ID%%/default` requests

                        Google suggests it to be ~60 minutes but probably needs to be a lot smaller. It would not only benefit just users but also Tawk servers as it would reduce load.

                        3 votes
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                        • "Away" window should superseded Pre-Chat

                          When you have "pre-chat" selected it seems that the Away message never displays.
                          The Away message should be displayed even when Pre-Chat is turned on.
                          There should also be a way to allow for Name & Email collection in the "away" mode. Customers should be able to at least email their question this way when the operator is "Away".
                          As it is now, the they only see the word "Away" but receive the Pre-Chat window.. This should NOT be the case.

                          1 vote
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                          • Triggers should not change the pre-chat or Away notices..

                            When setting your site to Away, an auto trigger (announcement) should not change the away message that the customer sees.
                            When setting your site to Pre-chat, an auto trigger (announcement) should not change the form (Name, Email etc) that the customer would otherwise fill out.

                            In the case that you are away (and the only operator) and the auto announcement comes on, the customer no longer sees the message "we are busy. ETC." therefore they try to answer the auto trigger and end up getting no one.. This just angers the customer and they go away.
                            If we set the…

                            1 vote
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                            • Dashboard - Group Incoming Chat also visible when zero chats active

                              We have multiple chat groups. And you can see the number of active chats in the group as a number. However if the number of active chats is Zero that "Dashboard - Group Incoming Chat" is hidden. It would be nice to always display it also on 0 active chats.

                              1 vote
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                              • Um filtro para aplicar na lista de meus contato, muito essencial isso!

                                Um campo para poder filtrar seus contatos, como por data, nome, e opção de excluir o mesmo.

                                1 vote
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                                • White Label Chat Application

                                  We are looking for the White Label Chat application for our client websites. Do you offer that ? If so what is the cost for that ?

                                  1 vote
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                                  • To make some changes in phone number.

                                    If someone puts phone number less than 10 digits than it should be shown as invalid. And country code should be available.

                                    3 votes
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                                    • Hide on mobile, but allow trigger

                                      We have some "sticky" buttons on the bottom of our site for people to call or email us. We'd like to just add a 3rd button to "chat." However, if we "disable on mobile" then Tawk can't be activated by a trigger on mobile. If we allow Tawk to display, then it hovers over top of our other buttons. Please allow a way to hide Tawk on mobile, while still allowing it to be triggered so we can have our own button to access it.

                                      3 votes
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                                      • Hyperlink button in the database and shortcuts window

                                        I would like to see a Hyperlink button in the database and shortcuts window. It would be nice to use a WORD as a hyperlink.

                                        1 vote
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                                        • Make function that it was possible to remove from the form a field e-mail

                                          Make function that it was possible to remove from the form a field e-mail.

                                          I do not need e-mail field. It reduces my conversion.

                                          I need a field with a phone number.

                                          ====

                                          Сделайте функцию, чтобы можно было убрать из формы поле электронная почта.

                                          Мне не нужно поле электронной почты. Это снижает мою конверсию.

                                          Мне нужно поле с номером телефона.

                                          1 vote
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