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  1. 1 vote
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    • Hello, I'm Requesting job for Dev. but i dont know what you guys want.

      Hello, I'm Requesting job for Dev. but i dont know what you guys want.

      1 vote
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      • Please add feature to Turn Off for the Visitors navigation

        There should be a feature to turn off feature for the Visitor navigated , because it creates disturbance to the agent who is over "Chat Support"

        1 vote
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        • Add an API

          It would be great if there was a real API for this product. So that we could capture the messages to and from the chat windows. The reason is that we can automate some of the responses using data in our system.

          ere is what I'm thinking. If a person asks "How much is your product" we could then pass that message to our internal API which would respond with the answer. (we have a natural language processor that we use for email responses). And if it cannot answer then it hands off to the agent.

          3 votes
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          • Make API asap to include with our CRM plz !!

            Guys you rock with your app. But the biggest thing is missed is, API functions to interact between your app and our CRM.

            3 votes
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            • Add or update contacts automatically from a received e-mail

              The sistem should add or update contacts automatically when an e-mail is received and evend group them by domain. It should build up a customer and company profile automatically whether customer comes by chat or email.

              In an email there is a lot of information such as Name, Email, Domain, etc...

              When you try to create a new email (ticket) the destination email address should come from these contacts.

              3 votes
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              • Always online option

                I'm using the mobile app and I'm technically always online, but whenever I quit the website I'm automatically offline. That's very not fair, because I'm seconds of answering, but the widget shows me as offline.
                I've seen same request made almost 2 years ago, the request was marked as complete and in the answer from the twak.to representative it was supposedly a bug in the "old app" and it should be fixed in the upcoming "new app", but that's more than 1 year ago and the "bug" is still not fixed.

                3 votes
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                • 1 vote
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                  • Offline form should create at ticket (instead of message)

                    When a customer writes in an offline-form. The message should start as a ticket.

                    If anyone wanted to reply (and they always do), they have top copy the text into a ticket, and then reply to the ticket.

                    This is time consuming, and not user-friendly.

                    Sollution: Just make it start as a ticket. Everyone is happy (and probably expects a ticket anyway)

                    3 votes
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                    • Further tweaking the icon.

                      Like the title says, it would be nice to adjust the size of the icon itself and adjust the position of the icon. Apart from the bottom right bottom left....

                      1 vote
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                      • Optional fields in pre-chat form

                        In our service we need client's phone, nor email to connect him. But email is non removable field.
                        It doesn't suits our clients - they may have not email, also they may have not to know about email anything, but about phone only!

                        3 votes
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                        • Change Language in Auto-Replay Email

                          It is a no go to replay in a other language than your store is located in.

                          3 votes
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                          • Assign set of skills or priorities to the agents

                            with this capability we will be able to handpick our top performers agents to handle the chats. We will route all chats to one agent and if he is busy the next chat will go the the second best agent and so on.
                            This will be helpfull to assign offline tasks or ad hoc requests to the poeple we need

                            1 vote
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                            • We would like tawk to integrated with Help Scout CRM Software

                              Hello

                              It would be very useful if we could have our chats pulled into some type of CRM software, we are currently looking to use Help Desk, https://www.helpscout.net/

                              3 votes
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                              • Provide timezone option

                                Need some more improvment for timezome .. should users change there time zone as per there country zone

                                1 vote
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                                • Export all users that you capture the emails into a CSV file

                                  Export all the emails and names that you collect during chats to a CSV file so you can import that into other software to keep track of leads

                                  3 votes
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                                  • Autmated retrival of chat history

                                    Autometed retrival of all chat to your mail anytime, You can provide a time limit like you can only retrive data of last 30 days.

                                    3 votes
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                                    • See what another agent is typing

                                      Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

                                      9 votes
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                                      • Insert the Panel refresh button

                                        Hi, I wanted to know if it was possible to enter when you will update the new version a refresh button so that when you clicked it updated the visits, why to update them, you must change each time the screen.

                                        1 vote
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                                        • Enable Offline mode without dropping active chats - Critical Feature

                                          Hi,

                                          We have tried using your chat as alternative to Jivochat. All is great except one important feature.

                                          When we have too many clients online and our agents cant process all chats, we need to be able to enable Offline mode on website so we are able to complete chats with existing customers before taking on the new ones.

                                          Right now the only option to enable offline mode is:
                                          a) all agents should log off
                                          b) Stop accepting chat on via (Accept Chats from -> our website->No)

                                          If we do one of the options above, all active chats are dropped…

                                          3 votes
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