Feedback

Report a bug, suggest a new feature or improvement to current ones to make tawk.to the best service available!

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and

    i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and upload and others too

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • 1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • How about ..keep every visiter monitoring data..in history folder

        How about ..keep every visiter monitoring data..in history folder

        3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Messages through api

          Sending messages by API will help to send the results of user interaction before the chat into the chat. For example some survey, maid by user before chatting, the answers, pre-built questions to start conversation for user. Particularly the last one is what I'm looking for.

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • Different positions for mobile and web widget

            I wish we had a way to haver differents positios for the mobile widget and for the web widget.

            Example:

            Web Widget : Bottom right

            Mobile widget : Bottom left

            3 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • can i see all visitors id with ip of same day?

              i want to see all visitor id and ip list of same day. is it possible. if yes how to do that.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Show the agent profile image on the Mobile Widget

                I have no idea why on the Desktop version of the widget we can see agent name and image, but not on the mobile version. We do see more people using mobile chat here but it's strange that they are not allowed to see who they're speaking with. Could we please add the agent name and image into the mobile widget as well ?

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • dashboard

                  Get a new dashboard, the one we have atm isn't as nice as it needs to should look!

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Hide analytics panel

                    It would be good to have an option to restrict the visualization of the analytics for the agents

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Adjust Display Position Height of Widget (Desktop and Mobile)

                      I'm trying to have the chat widget appear above a row of social media share buttons that I have stuck to the bottom of my display on mobile. The widget is currently overlapping this share bar and I want the ability to slightly move it up so it displays just above these share buttons.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Add a email icon so the customer can email our company if we're not responding.

                        Additionally let us customize the "Online" top bar text.

                        Our customers have to navigate to the support section just to get our email, I would want a simple email icon for the user to email us directly. Some people just ask us in chat "whats your email" while we're away.

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • I think a report about website visitors is required, not jut a report on chats.

                          Monitoring visitors on your site, you already have the daily current visitors and repeat visits. This is very valuable and currently available on Google Analytics. But your interface is the superior tool and real-time so it makes sense to also have a high-level report on visits per day per property.

                          Technically you already track the info. Please supply it as a report also.

                          3 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • 1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Facebook and Gmail Login

                              Addd fb and gmail login before chatting(If website owner want).

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Inviting third person to join ticket with their access limited to assigned ticket only.

                                I liked the ticket feature. My interest is to use it as a three way communication among customer, myself and the designer (not an agent, but a third party), where we all can interact with this ticket under one log, with the convenience of email communication, and at the same time, keeping the customer's and the designer's contact info anonymous. Currently, to execute the same idea, I have to make the designer an agent. And by making them agent, they have access to all my site data which I should be able to restrict. As their purpose is related to…

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Page URL on offline email message (Bug or improvement)

                                  Referring to the improvement below, it does not send the website page URL when the chat widget is configured to popout.
                                  It sends the tawk.to URL instead.

                                  https://tawk.uservoice.com/forums/228427-feedback/suggestions/14933223-page-url-inclusion-in-offline-message

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Bugs  ·  Admin →
                                  • Extract Tool

                                    Hello,

                                    We have been using Tawk To at work since a few months now, however, unable to 'Extract' the data per month in order to view our visitors and other details. This makes it difficult for us to check the gist of the data and we end up spending time checking the details per day.

                                    If Tawk To would introduce an Extract All feature, it would be helpful to share and compare data in an instant! Kindly work on the same, it would make it a delight to use Tawk To if this is fixed!

                                    Thanks!
                                    Nikeeta J.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • show the full browsing url in the android app

                                      Other than clicking on the page title and opening the page in my Android browser, there is no way to see the full url the visitor "navigated to" on the Android app.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • multilingual support

                                        Like on Zendesk/Zopim where it is possible to customize and change the title, decription mm. in the widget, acording to what langauge the website is viewed on.

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Please add email notifications for incoming chats.

                                          Some of us need it for older phones and "smart watches". We can also setup "email to SMS" function on our side to make notification even faster.

                                          2 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 97 98
                                          • Don't see your idea?

                                          Feedback

                                          Feedback and Knowledge Base