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  1. 3 votes
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    • Click Lead Option

      I used to work for ApexChat.com. Agent's dashboard had this option to extract phone number and email itself. All we needed to do is mention the product or service prospect is interested in, or if there is some important info. and simply click send. We did not have to enter email to send leads to. In dashboard, only one time we have to configure email given by client to get leads.

      3 votes
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      • provide an API to extract chat data

        It would be great if you could provide an API through which users could access chat logs, see visitor name and email IDs and make available all the data that you collect from the website

        3 votes
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        • i suggest to give the client the possibility to move the widget and to put it where ever he want

          i suggest to give the client the possibility to move the widget and to put it where ever he want

          1 vote
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          • reduce the line breaks in the ticket system

            when i post a message with one the line break, i see 3-4 line breaks, it is very frustrating for the reader and the sender

            i have even tried to create mymessage in a simple notepad with only one linebreak but when i paste it in your message box, it creates again multiple line breaks...

            also,
            the message window is not expandable by dragging the bottom right corner of the window and we cant really see the whole or at least most of the message we are typing

            other than this, your system is super awesome

            1 vote
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            • Get rid of those trite 'Loading' messages

              Please remove those silly exhortatory messages:

              - Today is going to be a great day!

              - And suddenly, all these songs were about you. [Huh?]

              They are so juvenile.

              3 votes
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              • Add REST api for creating and managing tickets

                Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

                3 votes
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                • Let users use pre chat form AND triggers at the same time.

                  Other chat programs let you have triggers and also have the option to let them enter the email or persons name. If the person clicks the chat button it should use the pre-chat configuration, but if the person lands on a trigger page then it would just open the chat and let them talk - it should not just be one or the other. Most chat programs allow this - or if you have pre-chat configured, when a trigger hits, in order for them to talk they should have to enter the email or pre-chat configurations. This is bad how…

                  3 votes
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                  • REMOVE the middle finger emjoi's - they are unprofessional to even have on the list of emojis

                    get rid of the middle finger emojis - they are disrespectful and should not be included in the chat for corporate companies...

                    3 votes
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                    • Access to disable agent to agent chat and the direct chat link

                      Additional settings within the admin area for better more advanced controls over what is enabled and diasable for use,

                      for example (most importantly):

                      the ability to disable agent to agent chat
                      and the ability to disabled the direct chat link for agents.

                      3 votes
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                      • Allow editing of user contact information when email is sent in

                        I'd like to suggest the ability to edit contact information once it's been received. During a test where we sent in an email to the @tawk.to email address, I noticed that the user's name was pre-set to first of the user's email address (i.e. myemail@gmail.com = "myemail") and that we could not edit the email address associated with the message.

                        On a side note, we use OS Ticket to handle tickets currently and it does allow this type of editing, which we've found very useful.

                        7 votes
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                        • Edit content

                          The contents of the boxes must be editable or displayed in the selected language.

                          Our contents are in German. In the Prechat form a button "Send Again" appears after sending. this text should be displayed in the selected language.

                          1 vote
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                            Good afternoon!
                            Have you selected German language from list “Modify the widget’s language.” in the Widget Content screen?
                            We have such string in translations project and it was translated but not so long ago, it might not been added into widget strings: https://crowdin.com/translate/tawk/19/en-de#5954

                            Can you please provide screenshot of that button and send it to support@tawk.to with mentioning in subject about widget button translation? Thank you

                          • "Add To Contacts" Trigger Action

                            If visitor matched with some trigger that we set, then as an action the system can add the visitor as a contact with a name like "So-Close-To-Buy3875"

                            Then we can create a new trigger for these visitors; when a contact comes back with a name including "So-Close-To-Buy" -> Send a message "We know you are so close to buy and to make it easier we will give you 10% discount coupon code. The code is: 5gvn8usw"

                            Or for another reason, to convert a visitor to contact might come handy.

                            1 vote
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                            • i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM

                              i think you have to create a feature in which user can save all chat in database or any other place hence he can able to see in there CRM and do much more thing i think you have to think about this

                              3 votes
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                              • show map visitor in monitor

                                Can you integrate a real time map with google api so that to show map of all visitors in monitor tab (like crisp does)

                                2 votes
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                                • client loggedin still showing in monitoring tab

                                  Hi,
                                  I use WHMCS app, and i hide chat for clients (setting ticked in plugin), as i want to use chat only for new prospects.
                                  Facts :
                                  - chat icon is not showing for end users clients loggedin = fine
                                  - I still see in monitor tab the clients as visitors (without their names) , which cause a confusion with prospects i want to target/intract with

                                  Solutions :
                                  - either client names should be shown, either they should simply not be shown in monitor tab
                                  - either it is time to refresh whmcs module which has not evolved since 05/2015

                                  1 vote
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                                  • where is the page changelog of new versions of your app tawk.to ?

                                    Without changelog details, explain to me how to take advantage of the improvements ?

                                    1 vote
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                                    • detect properly chat request from existing clients, and send them specific message

                                      Hi,
                                      We want to handle only non clients questions with chat, we already hide in their clietn area chat button, but some bypasse and try use chat on products pages out of client area when they are not loggedin.

                                      we tried triggers with variable 'account status' online, and not equal Online for other triggers that are only for some visitors...
                                      All visitors are affected in fact, their email is not in our database, an they get this specific message which is not for them...

                                      1 vote
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                                      • automatic message when join chat

                                        From dashboard, when I join a chat request, I'm obliged to use shortcut in 2 languages to tell client :
                                        Hello, let me review your question...

                                        Client has no obvious way to know that his query is being handled, this would save us time that any trigger could work with such event : 'operator join chat'. (we tried all triggers possible, but not working with nay existing variable)

                                        1 vote
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                                        • With reference to GDPR, don't show me the user's email address when they ask for a transcript

                                          While this is a neat feature, GDPR only lets you store info that is relevant. They have not consented to share their email address with me when they ask for the transcript to be emailed to them, yet it shows it there right on my screen.

                                          3 votes
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