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  1. Geo location

    Sugiro para termos mais clareza nas conversas que o geo localizador nos dê a real localização de quem acessa o site.

    1 vote
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    • Turn "On" The Trigger Sound By Default On Website.

      Hey!

      Currently, the trigger sound is turned "off" by default.

      And most times visitors miss the alert if they are not on the webpage, or are browsing else where.

      It would be great if the trigger sound is turned "ON" by default, so visitor's attention is drawn back to the webpage. (Sound works fine on the mobile) .

      Just a suggestion. Great product and service nevertheless!

      1 vote
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      • Customize widget colors for online/offline status

        The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not. I would like the widget icon/color to be red instead of green when the chat is in offline status. The dashboard could simply have an extra color field to change the css depending on online/offline class.

        1 vote
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        • 1 vote
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          • Add agent image along with text when someone clicks on chat icon

            It would be nice to add the ability when someone clicks on the chat image for a picture or multiple pictures of representatives to show up instead of just text. Makes it a little more personal and more likely for them to chat us

            3 votes
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            • More detailed geographical information

              At present, the visitor geographic information that is supplied looks like this [suburb, country] which is cool.

              But there's a problem. I tried to set up geo-based triggers so visitors in a given city or state got a message advising them of the local authorised agent/reseller.

              But I couldn't do this with only [suburb, country]. There are hundreds of suburbs even in a small city, so suitable triggers were impossible to set up.

              I checked out freegeoip.net and saw a lot more information can be learnt from IP addresses - their results look like this:
              ------
              Country New Zealand
              Region…

              3 votes
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              • Allow new chat conversation based on URL for each page in the same website

                in my case, i got a website which contains many radio stations you can listen to, and i'd like to have a different conversation for each station (e.g. page url)

                3 votes
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                • Chat analytics keywords

                  I would love to be able to see what topics customers talk about to my agents, so that I can use that information to improve the content on the website.

                  Lets say 50 people ask about product X in a specific week, it would be great to add more content on that product.

                  3 votes
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                  • offline sound alert

                    it would be nice to have opportunity to have sound alert to mobile app even if the chat is offline. It would be nice from small entrepreneur's point of wiev. :-)

                    1 vote
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                    • Change of Ticket email (Modify Permission Option)

                      i would like to suggest to provide a option or add a feature where we can add the email id for our domain when we send the message via tawk ticket system, we should send via our domain name, instead of tawk - big URL,

                      Having other domain name sends wrong message to the client, trust level decreases.

                      Provide option to add our email id, so client will receive the ticket via our email id.

                      3 votes
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                      • Chat widget to popup instantly

                        Chat widget to popup instantly (as if it was part of the cached html/css) and not showing after ½ sec or so on each page.
                        I know the script is loaded asynchronously - asking because i think it looks better.

                        3 votes
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                        • Don't shorten company name on ticket email

                          My company name is being shortened and the last 2 letters are not included. Database field restriction? I need my whole company name to be on emails to customers.

                          1 vote
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                            0 comments  ·  Bugs  ·  Admin →
                          • add pre-canned replies, or solutions

                            In ticketing, it is useful sometimes to reply to users with the same information all the time - in other systems this is documented as a pre-canned solution or reply. Similar to shortcuts. Please add this feature.

                            1 vote
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                            • Count the total chats in the reports in the time frame selected

                              faster than copying the dailies in excel :-)

                              1 vote
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                              • Remove history of internal chats

                                As someone highly concerned about privacy I want to be able to delete my conversations with my fellow agents. This is high attack on my privacy when I can not delete my INTERNAL chat history.

                                1 vote
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                                • Customized PreChat form based on department type selected

                                  This makes lot of sense as information retrieved by each department will be different

                                  1 vote
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                                  • Please give an option to Admin to disable "Send Transcript" option on his widget

                                    For security, this is needed. I a user on public computer has left without ending the chat, other person who comes there can still use the existing chat to send the transcript. Atleast this will mitigate the entire chat to be sent to his maild ID

                                    1 vote
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                                    • Chat history on statistics

                                      , it only goes back 1 year, why not all years, we want to see how we are doing year on year ?

                                      1 vote
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                                      • Option to hide header menu buttons (on mobile)

                                        If possible it would be a nice option if we could hide the header buttons when mobile (back button and menu button).

                                        1 vote
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                                        • Color customization option for Desktop widget

                                          Currently, I can only set up the color scheme of the widget on the customer side. However, some of our agents complained that they can't read the letters well on the chat window in the desktop app. The design of the chat is beautiful but the small light gray texts seem not readable for some people. If there is an option for agents to customize the color and size of texts in their chat window, it will be great. They said the letters are too small and faint to read.

                                          3 votes
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