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  1. After Trigger Message without Name and Email user can not start chat

    After Trigger Message when user try to start without Name and Email user can not start chat

    3 votes
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    • Different Position on same widget

      If use setup Position "Center Right" for desktop then also possible to change mobile Position.
      Ex: Desktop should be shown "Center Right" and Mobile Should be shown "Bottom Right"

      1 vote
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      • hide the widget for bulk url or logged users

        option to hide the widget for the logged users, or bulk url through *

        1 vote
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        • Add Google Dialogflow integration

          Google Dialogflow integration gives a chat by AI

          3 votes
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          • New coding script

            I think there should be a coding script for lua script

            3 votes
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            • Please enable chat ID or Chat reference ID for every chat

              We are looking for chat ID or chat reference ID. Say for example, if a customer is interacting with us over the chat and if he is asking for a reference number for that chat then we have to provide them a chat ID or a chat session ID. Will be more helpful..

              3 votes
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              • Restrict Agent only for a page or pages

                Have a dedicated agent that only can access chat on pages that admin allow. Ex. Agent A, only can answer chat on sales page, Agent B only can chat in support page, etc. Thank you

                3 votes
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                • Write the visitor "name" and "email" in the transcript template sent by email

                  If you add this fields in the email template sent to the admin email, it will be possible to sinc the transcripts with any people profile in any other tool.

                  Zapier Email Parser is capable of scraping an email, find relevant information (email and name) and later integrate with any tool.

                  15 votes
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                    1 comment  ·  Improvements  ·  Admin →
                  • Monitor the agents that are signed in. Allow admin to sign them out.

                    I would like to be able to see which agents are signed in as admin. I would also like to force agents to sign out as the admin.

                    2 votes
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                    • add a way for popup and maximized window to work the same for gocentral websites

                      GoDaddy's GoCentral has a totally different way of adding html code. It can only be added in a section and most of the time the section ends up way down toward the bottom of the page where the user doesn't see it. The maximized window does not function the same in gocentral as it does everywhere else. What I would like is to have the ability to pick a popup window or a maximized window that will automatically open after a certain amount of time to invite the user to chat. While this does function on the maximized window, in…

                      1 vote
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                      • When user clicks on email transcript and submits email during a chat session, show a message

                        When user clicks on email chat transcript and submits email during a chat session, show a message saying the chat transcript will be emailed when the chat session ends. A user might simply wait for the email during the chat session.

                        1 vote
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                          0 comments  ·  Bugs  ·  Admin →
                        • I would like to be able to start a chat session with users who are the longest, offering product support service.

                          I would like to be able to start a chat session with users who are the longest, offering product support service. it's a strong resource for customer engagement!

                          1 vote
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                            1 comment  ·  New features  ·  Admin →
                          • Allow edit or select language for first welcome email message

                            You should allow admin to edit welcome message or add option to change its language. It's important for non english speaking users.

                            3 votes
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                            • make a portable version of Tawk.to for Windows

                              It would be great to have portable version of the software so I can use it via usb-stick from any computer :)

                              1 vote
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                              • Too Many Triggers per Visitor

                                We would like to set up separate triggers for different sections/pages of our site, each with a customized messaged based on what they're looking at for a more personalized experience. The issue with this (unless I'm missing something) is that the user can potentially get annoyed with too many triggers going off as they navigate through our site. It would be good to have some sort of global rigger number limit OR a Trigger Condition that says "Number of Triggers Fired < 5", etc.

                                1 vote
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                                • Reverse IP Lookup - Customer Data

                                  Since Tawk already pulls the user's IP, it would be neat if it was integrated with an external system like LeadForensics to attempt to figure out who the visitor might be.

                                  1 vote
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                                  • I like the functionality of the ticketing system, But I want to customize the look of the emails being sent

                                    I want to change the look of the emails being sent in the ticketing system to better show off my companies marketing tactics. Also I like to have my emails show my picture in it to more closely relate to my customers.

                                    1 vote
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                                    • Send message via Javascript API

                                      Send message via Javascript API

                                      1 vote
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                                      • The hability to edit a message after sending it

                                        Create the possibility to edit a message sent to the customer. It happens somethings that we only see a mistake after we sent the answer message.

                                        3 votes
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                                        • offset chat position

                                          The current positions break the UX, should have an option for custom location or offset the button a bit if need it, on our site, the chat button overlap some key buttons, I need to move that, this is very simple css, nothing else.

                                          3 votes
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