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  1. How to remove or edit the "We are here" message?

    How can I remove or edit the "We are here" message?

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  2. E-mail notification new chat

    Would be great if we could set an e-mail notification if there is a new incoming chat (maybe even with a filter for which agents should have the mail notification).

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Desktop app for customers

    Desktop apps for customers

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  4. strip marketing strings from URL

    I want to click on urls that customer is visiting, but I don't want to increase the "clicks" on marketing urls

    https://www.domain.com/some-url.html?fee=1&fep=4981&msclkid=265c390e98231801b53565b1ac2fe6f3&utm_source=bing&utm_medium=cpc&utm_campaign=Shopping%3ENB%3EBMM&utm_term=4580771605716806&utm_content=all

    So basically when I click on a visitor url I only want to go to

    https://www.domain.com/some-url.html it should strip everything after the .html

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hide the chat widget on some pages of a site

    Hide the chat widget on some pages of a site

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. to refund your customer's money. Your policy should be customer friendly

    This is in reference with our ticket number 43982, 53672, 54291 & 54951 respectively. Despite our repeated requests, you are not returning our money. How come you can charge us for services that we are not using. We have already canceled the subscription.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. give a functionality so that particular department can be accessed by particular people only while selecting the department.

    I have multiple admins so what I want is that particular admin can talk to his employees only and vice versa.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. responsive chat widget

    Please make the chat widget responsive for mobile version.so it can be smaller for mobile

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Problem in onchatstarted - does not get triggered... ever...

    How can i be informed when a human has started a conversation?
    I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.

    Tawk_API.onChatStarted = function(){
    console.log('Yeah! The event was fired!');
    };

    16 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. JSON API Call for new message (for Third-Party Services)

    Would be great if we can populate the status of new messages. For instance; call a URL that returns 1 in JSON format if there are new messages. And 0 if not ofcourse.

    That way we can create custom scenes at our (smart)office.

    - Check the status every 5 seconds with the API url
    - If there are new messages
    - Like dim the lights for 1 sec if there is a new message.

    Small service. Endless possibilities!

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mute sound alerts for users

    It would be great to be able to control sounds for users, i.e. mute or lower them. As some users get scared when we write them.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Option to hide chat icon on mobile but still monitor visitors.

    The chat icon on mobile should be reduced and places far edge. 90% of our visitors have complained about the size and how to close the widget.
    When we hide widget on mobile , it is good but we can’t monitor visitors anymore.
    I suggest to give option in settings to hide widget on mobile, but keep the ability to monitor visitors.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. please make subscribers emails can be export

    please make subscribers emails can be export

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remember the email/pass and relogin auto on android

    Remember the email/pass, the input the clear when the session is closed.

    relogin auto on android, if for any reason is disconnected

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  15. The popup message appearance should be editable

    When we initiate a chat the message box pops up above the widget. However we have no control over how that box looks.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Enable Widget Bubbles on mobile responsive or triggers ability to open chat box on mobile responsve

    Currently most website visitors come through mobile responsive. Now widget bubbles are not supported on mobile responsive and triggers do not open the chat box automatically on responsive. It is not possible to attract visitors attention to the existence of the chat capabilities. It will be good it if is possible either to add a bubble to the widget to inform visitors of the chat capaiblity or to allow the triggers to open the chat box and display a message to visitors on repsonsive.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Block second agent from entering chat conversation

    When you have many agents working together, sometimes when a chat comes in two agents join the conversation which is confusing. Can we add a way to block this so that once the conversation is taken by a specific agent, the next agent will not be able to also enter the conversattion?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Better tickets reporting/statistics

    Reporting section for tickets doesn't seem finished.
    Can we have a way to view statistics by user/department over a date range?
    For example: every month we would want to run and see how many tickets each employee had serviced, closed, still pending etc. Likewise by department.
    Having resolution time by user could be very useful as well.
    Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Hide unassigned chats to the agents so admin can fairly assign

    Hide unassigned chats to the agents so admin can fairly assign effectively

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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