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  1. Option to provide change in validation rule

    Please work on this, there should be an option in back-end to change validation rule for example if user want minimum 10 digit no in chat form then they have the option to change it.

    1 vote
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    • 1 vote
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      • Download Directly from the chat window without open files in new window

        in normal case now all files open in new window, and after that you can download it!!!
        It is so slowly way and wasting more time because the customer asking about specific things and you answer him immediate by sending file this means the customer know about the file contain and need to download it directly.
        Please Just add (OPEN) option, and activate (Download) to be real download action, not Open action

        3 votes
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          Hi!
          Previously it was downloading by default. Recently it was changed to open in browser.

          Now to download the file you need to click right mouse button on the file name and choose “Save As”.

        • Ability to add a gallery of pic

          My request is to have a feature where we can add a gallery of folder of many pic for the widget and to have an interval in min to change between the pics . Lets say we have 10 pics in the folder or gallery and when we choose that gallery system will round robin between pic each x set min.

          1 vote
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          • delivery

            You should need to include delivery and read notification like whatsapp.

            2 votes
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              1 comment  ·  New features  ·  Admin →
            • Triggers needs more options such as flying chat window

              The widget sits on the right or left bottom of the website and kinda hidden...yes you could use triggers but its best to get the widget to pop in flying somewhere in the middle right/left of the page just to get the attention...

              I think some people cannot see the chat window as its not clearly visible....

              1 vote
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              • 1 vote
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                • I need help

                  We are using or chatting for a real estate company, We need to make some changes to the Tawk.io chat we need to fix it so it works as follows:

                  1) Run roulette / escalate by attendants or departments ie as soon as a visitor enters the chat the notification appears to the first attendant who is free and so on the scale.

                  2) that the service is limited to 1 per agent (once a broker accepts a new chat he can not catch another if he does not close the current one)

                  3) the administrator can create the departments…

                  1 vote
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                    Hi!
                    Thank you for suggestions, but better to separate them, so we could easily locate them and see their popularity.

                    - for suggestion 1. you can upvote this uservoice:
                    https://tawk.uservoice.com/forums/228427-feedback/suggestions/19614094-agent-department-routing

                    - for suggestion 2.:
                    https://tawk.uservoice.com/forums/228427-feedback/suggestions/32407264-concurrency-limit-for-agents-and-chat-widget-statu

                    - 3.: I will add this suggestion as a note for uservoice mentioned for 1. suggestion.

                    - for suggestion 4.:
                    https://tawk.uservoice.com/forums/228427-feedback/suggestions/19444255-only-one-agent-can-talk-with-visiter-no-one-can-en

                    - 5.: now everyone (agents) can see other agents statuses. You want to give this permission only to administrators?

                  • Mobile-version chat-button not completly on right corner :(

                    Hey,

                    on mobile-version you dont have the chat-button completly on the right-bottom corner. On desktop-version it works fine. On mobile it looks like this: https://gyazo.com/ff32abf2989bd6732fa8e34c71459985

                    Can you please fix that completly on the right corner?

                    Thanks in advance!
                    Best regards

                    7 votes
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                    • Admin control for "Agent Aliases" and "Position Titles"

                      It would be great if there's a feature that allows the admins to change agents' "Agent Aliases" and "Position Titles" so that the customers know if there's for expample an "Admin" or a Support with level 1.

                      3 votes
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                      • Multiple selections

                        Select multiple visitors and send them one welcome message at once

                        Please provide this option

                        1 vote
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                        • Search by all tagged tickets

                          I would like to compile my tagged convo data into a graph or spreadsheet but cannot bc I have no clue how many tickets I have tagged. Support suggested I go through each tag and then add them together. I cannot do that bc some convos have like three or four tags. The whole number of conversations I had will be way higher than it should. I would be really nice if you guys were able to convert our tags into the graph section as well. I just don't understand why I would tag tickets if I could not compile…

                          1 vote
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                          • Report with total volumes of service in the month by operator

                            I need a report that shows the volume of calls from each operator per month. Listing all the attendants and the total of each one.

                            1 vote
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                            • Javascript to let the customer send a message

                              It would be very benefitional if there would be a javascript option to let a customer send a message to livechat. I need this so customers can fill in a form and if they submit the form I would like the form values to be displayed in livechat

                              1 vote
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                              • hide country details for agent

                                It would be a great thing if you added the idea for hiding the country of the visitor from the agent but keep it shown for the admin. This would help in keeping the visitor's privacy safe.

                                5 votes
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                                  1 comment  ·  New features  ·  Admin →
                                • delay the chat option being available

                                  Delay/hide the option for chat for a period of time

                                  Not the pop up trigger but the whole thing not being visable

                                  1 vote
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                                  • Visitor tracking reports

                                    As a company, we would benefit by having a way we can look back at a particular day, and see the visitor tracking, broken down by the time of day. Ideally be able to pull a report on this information. It would even be great to be able to capture how long an IP address was on our website, and track what pages they go to, without requiring a chat. This way we can be more proactive with our chats, and ensuring we have enough agents available for "busy times"

                                    3 votes
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                                    • I would like to be able to keep track of my visitors locations. I see them when they are on the site, but i would like a way to keep a log.

                                      I would like to be able to keep track of my visitors locations. I see them when they are on the site, but i would like a way to keep a log.

                                      2 votes
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                                      • Edit messages

                                        Add the ability to edit or delete messages that have been sent by the agent

                                        73 votes
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                                        • Secure Pop out input form

                                          So like GoDaddys live chat... An agent can make a form appear in chat with an input to take a customer support pin securely without the pin being in the chat itself.

                                          I think this would be quite a powerful addition to Tawk.

                                          3 votes
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