Feedback

Report a bug, suggest a new feature or improvement to current ones to make tawk.to the best service available!

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. please provide a chat id to the guest

    please provide a chat id no. to the guest

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • push notifications for new emails

      Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
      We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        planned  ·  0 comments  ·  New features  ·  Admin →
      • Desktop API

        Exponse javascript events on desktop to allow integrating with other desktop or web apps like CRM, etc...

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Offline Form and Missed Notifications emails to be recorded in Chat history

          Currently when a missed/offline chat is emailed to a person or a Dept, that event is not recorded in History in the Tawk Dashboard.

          Please record the emailed event so that when other people see the unanswered/missed chat they can see that it was forwarded, so they dont duplicate effort.

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • In Europe Accept the privacy policies is mandatory.

            Add the Option to have a custom link in the bottom of the PreChat. Because this option is now on the top.

            Now we use our payed module to add custom brand. But we lost this option if we use it for this privacy policies function.

            I know you have the option to add a link in the top of pre-chat but this option will be on the botton near the accept of the policies.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • GDPR - Tick Box that visitor agrees with the storage of info and messages.

              Add a tick box where visitor must tick "By using this chat you agree with the storage and using your personal information and messages" to enter chat. As this may be required by May 25th with new GDPR regulations?

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • 1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Expand information on visitors

                  I can see the number of visitors to my site on the dashboard - it would be useful if I could click on this and expand where they are coming from?

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • 1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Settings

                      in setting hide on mobile device, its disable the chat widget on mobile,

                      but if i make a button to show the chat widget on mobile, it will showing.

                      please add this option, i want so use chat by click button on mobile, and hide the bottom chat widget.

                      sorry for my bad english.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • 2 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          planned  ·  0 comments  ·  New features  ·  Admin →
                        • A little help

                          I think it would be very useful if the chats were treated separately and the mode of monitoring was restricted only to the main chat administrators. knows in my opinion this would help companies in the real estate business or foreign sales.

                          3 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Change language Subject of chat transcription

                            Change subject (To Spanish / multilanguage) now the words in subject and body of the chat trascription are only in eng

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Filter the monitoring view

                              Ability to see only traffic for selected connected website in the Monitoring view. Now all traffic is in the same view with no posibility to have different sections per site etc.

                              2 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Rules and folders email

                                I would like to be able to automatically sort incoming emails depending on sender, subject or body content. And also be able to, depending on rules, mark emails as read

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Our own sending email

                                  I want to be able to show our own email as the sender to customers we email. Today the receiver see an email like 7496fdd1306611e8876f2sdf9d84ce99c46@tickets.tawk.to

                                  2 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Direct chat to depertment or operator based on widget or pages

                                    When a visitor starts a chat from a certain page or from a certain widget, I know what the operator or department is and I would like to bypass the pre-chat form.

                                    So I would like an option to connect a department to a widget, or connect a department to a certain area of my website.

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Show as Busy when all reps are on a chat

                                      Hi there, it would be nice if we should the chat as busy when all reps that are online are busy chatting with customers. Right now, we are getting multiple chats to test this out on our site and we are missing chats because so many are coming in at a time. It would be nice if we could set a limit of 2 - 3 chats per rep at a time and then after that it shows as busy.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)

                                        Good morning!
                                        Thank you for feature suggestion.

                                        At the moment you can notify visitor about estimated wait time, so they could wait for a while seeing approximate time instead of not knowing if they will be responded or not. To show this option go to Admin – Widget Settings – uncheck option “Hide estimated wait time”

                                      • quote

                                        Quote visitors question so we can see difference between question and answer from agent. Something like: Visitor send
                                        Question 1
                                        Question 2
                                        Question 3

                                        So agent can click on Question 1 and answer and it should be like "Question 1" agent answer. See screenshot https://i.imgur.com/9QJWk8H.png

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Co-browsing

                                          Is the Co-browsing function now available? Thank you!

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 51 52
                                          • Don't see your idea?

                                          Feedback

                                          Feedback and Knowledge Base