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  1. Please enable a choice to tell the customer that the agent has left the chat. Currently it is not clear the agent has left the chat

    Please enable a choice to tell the customer that the agent has left the chat. Currently it is not clear the agent has left the chat

    3 votes
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      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    • Assigned Agent by Country of Origin

      It could be great to assign an agent depending of the visitor's country of origin. Very useful for companies that have different policies/features/services in each country.

      Thank you :) !

      3 votes
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        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • Pop up live chat option for two types of visitors, 1 Business Customer. 2 Candidate Applying for new Job

        We have two different audiences, business customer and candidate applying for a job can we have two pops up for this so the customer/candidate has an option?

        1 vote
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          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

          Hi!
          On the same page there could be only one embed code for a widget.

          But you can use Direct chat link:
          https://www.tawk.to/knowledgebase/chat-widget/direct-chat-link/
          Create two widget-asset in tawk.to: one for business customer, one for job candidate → place two button on your website with appropriate direct chat link.

          If it answers your needs, please inform us, so we could mark your request as completed. Else I will leave it open. Thank you!

        • Hide department if nobody is online within the department

          if nobody is online within a department remove it from the drop down options. also only notify the users of the selected department of a new chat.

          3 votes
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            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • The pre chat option is triggered with each new request, without caching.

            hello, when closing a chat the same does not ask the data of the pre chat it seems that only after a good time, because of this?

            1 vote
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              0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

              Hi!
              If chat session with the visitor haven’t ended yet, he can continue the same conversation.
              After session dies the visitor will see pre-chat form, but prefilled with his info, because he is recognized by given cookies files.

              If it replyes to your question, please inform us, so we would close this uservoice-request.
              In case if you with for pre-chat to be always cleared: you can upvote this request:
              https://tawk.uservoice.com/forums/228427/suggestions/17059462

            • Active changelogs and notifications before major changes are made

              Active change logs and notifications before updates are rolled out to production

              4 votes
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                1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Bot reply and new features 2 @tawk

                Hi everyone this is my suggestions for new features in TAWK.

                1) BOT : Say goodbye to manual forms, generate leads in a jiffy, and help your team focus on conversations that actually need their attention.

                2) CONVERSATION FLOW : We get to decide what your bot says and when. Use the flow below to customize conversations. When our visitors initiate a conversation or respond to a campaign, the bot pitches in.

                3) MESSAGE CHANNELS : Categorize conversations into channels (Eg.,. Feedback, App queries) and route them to the right agent groups. Our visitors can start conversations from specific channels…

                1 vote
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                  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to download history data for positive sentiment and engagment.

                  Basically ability to export data year by year or month by month data on these two fields

                  1 vote
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                    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                    HI!
                    Thank you for the request!

                    Yes, at the moment it is available as a separately downloaded tables: user satisfaction and chat volume.

                  • Bot reply and new features @tawk

                    Hi everyone this is my suggestions for new features in TAWK.

                    1) INTEGRATIONS :Facebook Messenger, WhatsApp Business etc...

                    2) BOT : Say goodbye to manual forms, generate leads in a jiffy, and help your team focus on conversations that actually need their attention.

                    3) CONVERSATION FLOW : We get to decide what your bot says and when. Use the flow below to customize conversations. When our visitors initiate a conversation or respond to a campaign, the bot pitches in.

                    4) We can organize our team members into specific groups like "Sales", "Support", "Product Managers" etc. Instead of assigning conversations to…

                    3 votes
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                      1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi!
                      Nothing from mentioned ideas is rejected, but can you please separate your six suggestions (
                      https://tawk.uservoice.com/forums/228427/suggestions/36461470 ) into their own uservoice-requests? After I will close both

                      For people it would be easier to find them by searching title and upvote ideas. And for us – to send info if we started/completed the suggestion or other info about it. Of course it might not be so quick: there are so many requests and we haven’t got thousands of developers like, for example, Facebook :)

                      With Regards

                    • have the ability to extract api usage statistics for more accuracy and comfort or add more filter option

                      Hello,

                      We need agent usage statistics but currently the export tool proposed on the dashboard offers very little aggregation option requiring us to have long operations.

                      Ex :

                      Currently, to have operator statistics on the same file I have to export the data as many times as there is operator.

                      Or give the possibility to retrieve all data at once by solution (over a limited period can be)

                      But recover the data you already offer by API would be must have.

                      Thank you, have a good day and happy new year !

                      1 vote
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                        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add a supervisor option

                        Add a supervisor option

                        I think it would be a great option to add another level of authority.
                        The features should include;
                        - Supervisors can choose if agents can see eachothers chats
                        - See who is online
                        - Create reports
                        - Give admin different authorities, i.e. ability to see chats, whisper to agents etc.

                        3 votes
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                          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi!
                          Thank you for the request.

                          You request contains several ideas, would be good to split them, so people could upvote each idea and we could see which is becoming popular and after implementation notify about it, cause they won’t be done in a single step.

                          We already have some of them:
                          - Login Tracking:
                          https://tawk.uservoice.com/forums/228427/suggestions/19152949
                          - A lot combined in one request for agent permissions:
                          https://tawk.uservoice.com/forums/228427/suggestions/12414858

                          Whisper in visitor chat could be seen, or you mean seeing agent-to-agent chats (Direct messages)? If yes, then here is such request:
                          https://tawk.uservoice.com/forums/228427/suggestions/13076106

                        • Give a special code / number for visitors conversation

                          Add the ability so like the system can give the visitor a different code each chat, so they can use that to verify themselves elsewhere.

                          Thank you!

                          7 votes
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                            1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                          • don't allow 2 agents chat in the same time with the same visitor

                            don't allow 2 agents chat in the same time with the same visitor, or notify the agent when his partner join to the same chat with the same visitor

                            10 votes
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                              0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi!
                              Thank you for the suggestion!

                              If chat is already server, other agent will need to confirm (press Join twice) that he wants to join already served chat – “Another agent in chat, join anyway?”
                              When other agents joins the chat there will be a system-message " has joined the conversation.", so first agent will know that there is other agent participating in the conversation.

                              We already have a request to make “1 agent – 1 visitor”, so I can merge your request with it or if my reply satisfies your need, I can mark this request as completed.
                              https://tawk.uservoice.com/forums/228427/suggestions/19444255

                            • 3 votes
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                                0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • User Satisfaction history in more details

                                I would like to be able to see specific chat history based on their category. At the moment, there are "Negative" , "Neutral" and "Positive" and each of these shows the total received each day.

                                What I want is this, let's assume that I have 3 Negative feedbacks on 22nd Dec, is it possible that for me to click on that "3" and it will show me the chat history that has those negative feedbacks.

                                I believe this will save time of going through all search histories.

                                1 vote
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                                  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                • Exclude from missed chats report or filter quickly ended chats (visitor left within seconds)

                                  It would be good to have the ability to exclude chats from the missed chat report if it was immediately closed by the visitor. We often have "missed chats" where the visitor left within seconds of starting the chat and we had no opportunity to answer it. Perhaps these could fall into a new category of "aborted chats"?.

                                  3 votes
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                                    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • A report to know the hours of the day when the chat was inactive or agent was online

                                    I would like to have a report to know the hours of the day that the chat is inactive or perhaps the hours that an agent is online in a day

                                    1 vote
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                                      0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Set a time to end the session

                                      i want the chat to add timing period to schedule the chat to end after scheduled time. and the the user who own the chat can add

                                      1 vote
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                                        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • IP tracking and recognition

                                        I would love to see automatically saved IP addresses in a rapport. Some B2B visitors have an IP-address bounded to there company.

                                        With that information, we have more potential leads. Now I need to manually save the IP-address and company name. When there is a monthly rapport of visitors and there IP-addresses I would be even more happy with tawk.io!

                                        I hope this will be available in the future.

                                        12 votes
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                                          3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • The ability to search for key words within internal groups, agent chats

                                          In the internal messaging group created, we want to be able to see all content without having to scroll to have the rest of the content load, this be able to scan for key words within the group content to eliminate the need to use alternative websites for this like SLACK.COM
                                          Thank you.
                                          (your client)

                                          1 vote
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                                            0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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