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  1. Settings to turn of customer location tracking so agents cant see a customers location.

    Settings to turn of customer location tracking so agents cant see a customers location.

    3 votes
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    • How to hide the widget on mobile?

      How to hide the widget on mobile?

      Cheers - Hayden

      1 vote
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      • Is it possible to use gradient in tawk chat icon on website

        Is it possible to use gradient in tawk chat icon on website

        1 vote
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        • There should be a Shortcut Key to pickup Chats Like F2 or any other special key.

          It's so annoying to click every chat with mouse. Please include a shortcut key.

          4 votes
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          • Push a form filler to a chat

            During a chat, we need to have the option to push a form filler to a customer. Instead of EVERY time having to ask a set of questions to a customer. When you provide a service at their house, and you have to get their name, address, email, phone, etc. This is not something you can request pre chat, because you'll never get any chats at all. Rather than leaving it up to the agents to always ask for the info, it would be better to always send the same fields for them to fill out on the customers side.

            1 vote
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            • Rules for starting a new chat

              Rules for starting a new chat
              We should be able to make rules in the fields filled in by a visitor in order to have real data and avoid fake input, like: Name: S, Last name: S, Subject: S, Email: email@s.com

              3 votes
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              • Improve the software, the visitor can see the last chat record when the software is opened twice.

                Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

                1 vote
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                  1 comment  ·  New features  ·  Admin →

                  Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

                • Create a FAQ / Knowledgebase area

                  Customers that have questions on simple things (how do I pay an invoice online?) needs a go to place where they can look up the answer themselves in a FAQ area. This is to help the customer that is still trying to self service/answer their question, and cuts down on actual repeat chat questions. When will this feature be available? (Responcierge offers this service - this is what I'm attempting to explain).

                  1 vote
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                  • Add event to fill in contact form when bot open chat

                    I would like you to implement to me and many people the option of being able to launch a form to fill in the user's data once the bot sends them a welcome message. Since if users write, we can no longer control their contact information. And we lose customers

                    3 votes
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                    • Orange icon on windows app

                      To have the icon on the taskbar start flashing orange once a message comes in when using the windows app as it is difficult to know that a chat has come through if you don't have sound and happen to miss the notification

                      3 votes
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                      • It should be possible to edit urls in the messages

                        It would be easier if we could edit the urls on tawk.to so our customers wouldn't get bombed with extra long messages if the message contains 10 different urls.

                        1 vote
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                        • change color monitoring icon

                          change color monitoring icon.

                          1 vote
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                            Good afternoon!
                            I understand now, thank you.

                            The color should be unique per property (website), and on my end it was different.
                            Seems it’s a bug which appear on dashboard – please make a screenshot with it and send to support@tawk.to, so that our developer could investigate it, thank you!

                          • Extend the JavaScript API to allow filling the question field in the pre-chat form on maximizing

                            The question field in the pre-chat form cannot be targeted with getElementById().

                            Overload the Tawk_API.maximize() method with Tawk_API.maximize(question) to allow the question field to be filled dynamically. This allows the use of links within the website to maximize the chat widget and fill the initial message (while still allowing the user to customize/extend the message before starting a chat).

                            9 votes
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                            • Browser plugin for notifications & quick access

                              Hi team,

                              As of now in order to get live notifications about the new visitors, we need to either log in to the dashboard or have the app installed.

                              It's not always possible to have either of them (some companies won't allow phones at the workplace, some may have trouble working with multiple browser tabs due to performance issues). I belong to the second category, not always possible to keep Tawk dashboard tab open on my browser.

                              We recently solved a similar problem for our SaaS app by publishing a browser plugin, which will notify the customer about the events…

                              18 votes
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                              • Is this script support to hybrid mobile apps.

                                So it will be good to implement in android, IOS

                                1 vote
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                                • I look forward to having a mobile location customization feature

                                  I have the same question, how to display on mobile device is "buttom - left"
                                  The current I'm using on the desktop is: "center - right"
                                  Looking forward to having the location settings feature on mobile devices.

                                  3 votes
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                                  • Chat allocation to advisors

                                    I would like the system to allocate chats to advisors, rather than the advisors accepting the chats. This way I can ensure that chats are equally shared amongst the team.

                                    1 vote
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                                    • color indication

                                      Please provide any color indication of the chat from the different website

                                      1 vote
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                                      • Prevent agents to see offline messages

                                        We would like to have an option that prevent agents to see offline messages in Tawk.to application.

                                        3 votes
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                                        • Using tags to connect with zapier or email marketing

                                          If we already have tags we can you them to connect Tawk with Zapier or an email marketing app for example Active Campaign. Each tag would generate an automation on email marketing to start a funnel. Intercom is already doing this with zapier then we can connect it with Active Campaign

                                          3 votes
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