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  1. Option to disable contact form and replace with custom text

    When no one is onlne the contact form is showen. And this feature would allow it to disable it and replace with custom text

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. custom notifications sounds

    please add an option where we can use our own custom notification sound.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Keep Monitoring visitor while Widget Offline/disabled

    I have 3 websites. I want to be monitoring all visitors on site A, B, C, but only enable chat widget on let say, site A.

    I noticed if you disabled "Accept chat from", you will lose all monitoring on that properties
    Or if you set yourself Invisible, you will lose all monitoring function on all propertioes.

    So, how about keep all monitoring function enabled, while be able to set which widget on which properties should online/enabled

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. In-messenger FAQs

    Bring all the content within the knowledge base into the chat itself. So basically there is one slot to message someone and then there is another that shows all the content that is added in the knowledge.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Live chat for mobile apps !

    Talk.to API that can be integerate in mobile app and customer can chat through the app also like website.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. The Chat room, user chats only budypress

    members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

    15 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Identify Company, not only Country

    It would be great if you could identify not only the Country of a visitor but the company itself. There are applications that already are able to identify which company is visiting our site (i.e. Albacross). This would be a great feature and added value to the product.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Chat alerts when browser is not opened

    At the moment I only receive a chat alert when I'm logged in to Tawk and keep the browser open with a Tawk logged-in tab visible.

    What would really help me is to receive an alert on the desktop of my pc (if possible also on my mobile phone) when I'm working or browsing, even when I don't have a browser with Tawk tab opened (but haven't logged out of Tawk).

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. End User to End User chat for support e-commerce app (eg: delivery boy to customer)

    End User to End User chat for support e-commerce app (eg: delivery boy to customer)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. location

    User location based chat routing: It would be great to have a feature where users chats are routed to the right agents based on the users location.

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Change: Property Members to Members

    Dear Tawk To,

    I come from Vietnam. I am using tawkto and I see this section: Property Members has not been properly translated. I think it should be changed to: Members. When I change the language to Vietnamese, the Property Members become "Thành viên bất động sản" are completely wrong.
    Thankyou,

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Insert something and after the person chose would open another tab with models of the product or something like that.

    What I want to do is insert something like "Interest in buying" and after the person wrote the interest, would open another tab for "What type of use / service" then after chose, all models of our machines would appear.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Outlook plugin: 'Create ticket'

    Customer mails directly to me, but I want to put this mail into the ticketing system. If I forward this mail it says 'Email: My email adress'. I would like the feature to create a ticket using an email a customer has sent me.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. verified badge on our profile

    verified badge on our profile that neccesary for our customers our client's this helpfull

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. 6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. report spam to make it close the ticket

    Please consider message report spam to make it close the ticket. It's moved
    to spam but reports open. Why?

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Animated bubble for more visibility

    Some animated bubble for more visibility

    3 votes
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  20. Detailed report chat by chat: with start, end times; medium time of conversation; abandoned chats

    Is it possible to have a interaction detailed report? with chat start and finish time, medium time of conversation, chats abandoned,
    detailed,chat by chat

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    At the moment only reports available could be seen in Reporting section and an overview of activity in the Dashboard section (star page – Analytics, History graph and table).

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