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  1. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    139 votes
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    19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  2. Allow users to opt-out (to comply with GDPR)

    While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

    As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

    "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

    As it stands at the moment, the widget may not…

    7 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. push notifications for new emails, tickets

    Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
    We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

    7 votes
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    planned  ·  1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Xamarin

    To build an SDK for Xamarin or Native Apps to implement Tawk.to directly to existing Apps.

    9 votes
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    planned  ·  2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customize widget colors, bubble for online/offline status

    The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
    I would like the widget icon/color to be red instead of green when the chat is in offline status.

    The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
    Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

    173 votes
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    31 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Integrate Facebook Messenger, Whatsapp, Telegram and more

    This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

    434 votes
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    planned  ·  50 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Export Ticket History

    Would be great to be able to export all of the ticket history to a usable file such as CSV or JSON to be used for other purposes.

    For instance one of our clients wants to be able to review the tickets their staff has opened and currently we have no way to do this, without hours of copy/paste

    17 votes
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    planned  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a public facing knowledge base

    It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.

    Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.

    Custom headers/footers and navigation would help with the experience.

    Best part of all of this is that you tackle almost all of the support needs in one place: chat,…

    112 votes
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    23 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. drupal 8.x support

    update you drupal 7 module to also support Drupal 8.

    1 vote
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    planned  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Chatbox Redesign

    I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

    15 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Ho there Michael,

    Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

    Be patient as we are a small team. (:

  11. Need a lot more documentation or large community based forum for answering questions or solving problems

    I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.

    In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/

    Hope this helps!

  12. Make it possible to use more than one widget on the same web page.

    I would like to use one widget as a contact form, the other for chat. Some people would rather send email than chat, and I would like to be able to offer both. But I'm told 2 widgets would conflict with each other. I like the look of Tawk.to and would like to have the consistency of design rather than using another service to generate the contact form.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mary,

    You are correct that 2 Widgets would conflict each other. You can setup different departments for chat and contact and they will show up in different colors so the right people can answer, based on the color of the conversation.

    We will be working on routing soon which will ring the conversation only for available Agents in the specific department.

    Hope this answers your request.

  13. Improve the all important desktop notification

    its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

    7 votes
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    planned  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add visitors count under Reporting Tab

    Under Reporting tab, add visitors and visits.

    Like you are showing chat volume ,missed chats etc. based on different domain.

    Please add visitors count of website.

    11 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    Thank you for the idea. We are thinking of expanding reports further in the near future. This is one of the statistics that could be helpful.

  15. Integrate with Shopify more

    I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
    They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).

    It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.

    45 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Filter out own people (by IP or name) from monitoring

    We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

    I'd like to filter them out.

    I'd suggest to filter them out either
    - by using the IP address (which is proably the easiest)
    or
    - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

    377 votes
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    63 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    Thank you for the suggestion.

    Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
    To ban by IP, please go to Admin – Ban List – click Ban IP button.

  17. BUG REPORT: Can't submit for "Create Ticket" form in Mac app

    Hi,

    Here the steps to reproduce the bug:
    - From the chat window with customer, click Dropdown, choose "Create Ticket" (http://i.imgur.com/B7HmqN3.png), then the form is popup.
    - I filled the content bug can't submit the form (http://i.imgur.com/P7NOqqK.png)

    Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hello I would like to suggest an improvement: Reduce image size: https://static-v.tawk.to/a-v3-31/images/icons.png through the site tinypng

    Hello I would like to suggest an improvement: Reduce image size: https://static-v.tawk.to/a-v3-31/images/icons.png through the site tinypng.com to get lighter, this image is not optimized !, and sends it to the platform, we use the app on our website: http://lojahost.net and approved, we are releasing and installing our customers are loving all the features.

    4 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Best multiple chat management

    It will be good if you can change display on multiple chat in same time. Actually, they stuck 1-2-3-4-5-6 chat side by side but its hard to manage it.

    It will be good if you can make a page like LiveChatInc. Just jump into this or this chat. Not to have it all in one window. Its hard when you have couple in same time

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Module extension for opencart 2.2.0.0 Request

    Need new extension for opencart 2.2.0.0 version

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Hari,

    Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

    Hope this helps!

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