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  1. Rate agent on chat end

    Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

    Maybe include stars, single and message input fields.

    700 votes
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    • To export all your user data and chat history into csv files

      Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

      460 votes
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        Hi there dear tawkers,

        Just a little update and a confusion clear up.
        We will be working on conversation export but not user data export (such as e-mail) as Visitors have not agreed for this data to be used for marketing purposes.

      • Screen capture

        What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

        384 votes
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          Hi there Jer,

          Thank you for the idea.
          We are looking into this option but can’t promise that it will be available any time soon.

          Will keep everyone posted once we know for sure!

        • Filter out own people (by IP or name)

          We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

          I'd like to filter them out.

          I'd suggest to filter them out either
          - by using the IP address (which is proably the easiest)
          or
          - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

          340 votes
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            Hi!

            Thank you for the suggestion.

            Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
            To ban by IP, please go to Admin – Ban List – click Ban IP button.

          • Mobile and Desktop widget independent positioning

            It was nice if it were possible for example to have the chat widget in the bottom on the desktop, and for example on the right side on the mobile

            302 votes
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            • Ask customer for email / name while chatting. Pre-chat form in chat

              It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)

              209 votes
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              • Android and Ios SDK

                It would be great to have an Android and Ios SDK to add chat service to our existing apps.

                202 votes
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                • Automatically change status to away when inactive

                  It'd be nice to be able to set up my status to automatically change to Away if there has been no activity on my computer for 15 minutes (or customizable amount of time) based on mouse or keyboard movement.

                  198 votes
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                  • Artificial Intelligence Bot

                    Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

                    190 votes
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                    • Visitor history

                      To be able to view the history of all visitors. Not all visitors open a chat, so if one can determine which pages were visited by visitors that did not chat, then one can also determine the popularity of individual products and pages with more data.

                      165 votes
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                        Hi there dear tawkers,

                        Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.

                      • Agents restrictions based on IP/Network/Country

                        Other chat software are using it, NO matter you cost for it, business clients can pay for it.
                        They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
                        As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
                        Business clients like to show their agents are from origin country.

                        This feature is available in other software, why not you introduce it and its very quick to develop as well.

                        130 votes
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                        • Add Auto Join Conversations.

                          I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

                          Best regards!

                          118 votes
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                          • add telegram.org integrations

                            Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

                            108 votes
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                            • Ability to send a message to all online users

                              Ability to send to the online users of the website, a mass-message.

                              107 votes
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                              • Reporting API

                                The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

                                It would be wonderful if there was an API that we could contact to get:
                                - Chats per agent
                                - Missed chats
                                - Chat transcripts
                                - First Response times
                                - etc...

                                Either that, or somehow make this data exportable from your site/app somehow.

                                Thank you

                                85 votes
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                                • 85 votes
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                                  • Ban / limit / block / restrict country

                                    I think the option is must that we should choose if we want to Enable or Disable Chat based on Region/state/country

                                    85 votes
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                                      Hi there dear tawkers,

                                      Thank you for the idea.
                                      We could limit the chat to countries but that would exclude people who are abroad and want to contact you.

                                      Currently we are not planning on offering this sort of service but you can accomplish country filtering on Google Webmasters or using other tools.

                                      Hope this answers your request.

                                    • Edit messages

                                      Add the ability to edit or delete messages that have been sent by the agent

                                      73 votes
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                                      • Agent Spell Checker - Partner with Grammarly

                                        A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

                                        62 votes
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                                        • Make a App for Linux

                                          Make a App for Linux

                                          61 votes
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                                            under review  ·  1 comment  ·  New features  ·  Admin →
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