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  1. Agent review after chat

    Here is what I am thinking. You can make a prechat form, and when the chat is complete, or the agent closes it, it will message the user please rate our agent, or whatever the client sets the prechat form to.

    They should be attached to each agent, and each agent should have a page on the dashboard with their reviews.

    307 votes
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    • Automatically change status to away when inactive

      It'd be nice to be able to set up my status to automatically change to Away if there has been no activity on my computer for 15 minutes (or customizable amount of time) based on mouse or keyboard movement.

      182 votes
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      • Artificial Intelligence Bot

        Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

        172 votes
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        • Add Auto Join Conversations.

          I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

          Best regards!

          112 votes
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          • Integrate Facebook Messenger with the Tawk dashboard and more...

            This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

            104 votes
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            • Ability to send a message to all online users

              Ability to send to the online users of the website, a mass-message.

              104 votes
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              • Request visitor details

                Please add feature "request visitor details" like name, email, phone number, where they coming from, etc when chat already started.

                For example, my chat have trigger invite visitor to chat and visitor reply... visitor doesnt have name, email, etc... so agent can request visitor details like name and email.. like this http://prnt.sc/dk1x4a

                102 votes
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                • add telegram.org integrations

                  Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

                  95 votes
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                  • Agents restrictions based on IP/Network/Country

                    Other chat software are using it, NO matter you cost for it, business clients can pay for it.
                    They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
                    As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
                    Business clients like to show their agents are from origin country.

                    This feature is available in other software, why not you introduce it and its very quick to develop as well.

                    89 votes
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                    • Make an API.ai chatbot integration with Tawk.to

                      It will be great if you make an API integration with API.ai chatbot with Tawk.to
                      You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

                      86 votes
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                      • Need to customize offline widget like not to show name,email or message.

                        I need to customize offline widget like not to show name,email or message.Rather I will show the widget with custom message like "Live chat hours are from 10AM-4PM EST from Monday through Friday " with disabled message box.We don't want visitor to submit anything.

                        73 votes
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                        • Reporting API

                          The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

                          It would be wonderful if there was an API that we could contact to get:
                          - Chats per agent
                          - Missed chats
                          - Chat transcripts
                          - First Response times
                          - etc...

                          Either that, or somehow make this data exportable from your site/app somehow.

                          Thank you

                          73 votes
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                          • Visitor chat transfer if they need to leave

                            I used another service that had a great feature in which if a visitor needed to leave they could transfer their chat to SMS (twilio), messenger, email and other apps, This was used a lot and enabled us to make more sales.

                            66 votes
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                              1 comment  ·  New features  ·  Admin →
                            • Create a slack integration for TAWKTO

                              Ever wonder why so many people love Drift? Well one of the reasons is their integration with slack on the answering side. I'm willing to pay and even help develop this feature myself if it comes to it.

                              63 votes
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                              • Make a App for Linux

                                Make a App for Linux

                                61 votes
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                                  under review  ·  1 comment  ·  New features  ·  Admin →
                                • Set chat widget language with API

                                  API offers good options to start a chat, but many of sites are multilingual, we need to be able to start a widget chat in other language with the api. This change seems to be really simple and really usefull by many of us.

                                  60 votes
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                                  • 53 votes
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                                      1 comment  ·  New features  ·  Admin →
                                    • Auto or Manual chat routing to agents and option to route repeat visitors to last agent who attended the chat.

                                      There should be a way to set whether the incoming chats are automatically assigned to online agents if they are available to take chats. This will help reduce the response time.
                                      Secondly, there should be an option to route a repeating visitor to the last agent he spoke to automatically. This will help the visitor avoid repeating his questions to the new support agent.

                                      53 votes
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                                      • REST api + webhooks

                                        Simple send/receive API for integration with services other than your web client. This is a feature I'm willing to pay for as a user.

                                        52 votes
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                                        • Agent Spell Checker - Partner with Grammarly

                                          A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

                                          50 votes
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                                            under review  ·  1 comment  ·  New features  ·  Admin →
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