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  1. Have the avaibility to change GMT time in email tranfert

    When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

    169 votes
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    • offer a reseller or affiliate possibility - for example in languages (dutch) where you don't offer chat support yourself

      It would be great if you would offer a solution to service providers and others similar to make money with this great product.

      7 votes
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      • Avatar in global chat

        It would be very useful if the avatar can also appear in the global chat, rather than only in personal widget !!!

        31 votes
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        • Make an API.ai chatbot integration with Tawk.to

          It will be great if you make an API integration with API.ai chatbot with Tawk.to
          You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

          33 votes
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          • Add Internal ticket feature

            It would be great if we can issue a ticket to internal departments, not to clients
            Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

            31 votes
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              1 comment  ·  New features  ·  Admin →

              Hi Takiko,

              This is a good idea.

              Here is a temporary workaround.
              What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

              Hope this helps for now.

            • Request visitor details

              Please add feature "request visitor details" like name, email, phone number, where they coming from, etc when chat already started.

              For example, my chat have trigger invite visitor to chat and visitor reply... visitor doesnt have name, email, etc... so agent can request visitor details like name and email.. like this http://prnt.sc/dk1x4a

              76 votes
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              • Artificial Intelligence Bot

                Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

                116 votes
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                • Automatically change status to away when inactive

                  It'd be nice to be able to set up my status to automatically change to Away if there has been no activity on my computer for 15 minutes (or customizable amount of time) based on mouse or keyboard movement.

                  115 votes
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                  • Ability to send a message to all online users

                    Ability to send to the online users of the website, a mass-message.

                    96 votes
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                    • Agent review after chat

                      Here is what I am thinking. You can make a prechat form, and when the chat is complete, or the agent closes it, it will message the user please rate our agent, or whatever the client sets the prechat form to.

                      They should be attached to each agent, and each agent should have a page on the dashboard with their reviews.

                      285 votes
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                      • add telegram.org integrations

                        Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

                        47 votes
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                        • Add to settings: choice to remove upload file option by admin

                          Hi,

                          can you add option in widget settings to allow or remove upload files for visitors

                          Thanks

                          108 votes
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                          • enable users to reset their dashboard / chat statistics

                            It would be nice to be able to have this option so as not to count the test chats initially made by admins. It would also allow clear tracking record per desired period - say, admins want to start a clean slate every month, or year.

                            32 votes
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                            • Windows app icon blinking

                              Please add windows app icone blinking when a new chat or message comes. It is difficult to notice chat or message if no headphones on

                              73 votes
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                                under review  ·  1 comment  ·  Admin →
                              • Need to customize offline widget like not to show name,email or message.

                                I need to customize offline widget like not to show name,email or message.Rather I will show the widget with custom message like "Live chat hours are from 10AM-4PM EST from Monday through Friday " with disabled message box.We don't want visitor to submit anything.

                                62 votes
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                                • Widget animations

                                  Would be great to have the ability to use widget animations when the widget loads on the page.

                                  25 votes
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                                  • Cordova plugin

                                    Hi Guys. I think it will be really cool, if we can have a cordova plugin for the customer facing application.

                                    7 votes
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                                      under review  ·  1 comment  ·  Admin →
                                    • adjust the leverage browsing cache, so that the page speed can be faster

                                      adjust the leverage browsing cache, so that the page speed can be faster

                                      10 votes
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                                      • Admin Feature to Change Status of Other Admins/Agents

                                        Allow admins to change the status of other admins/agents.

                                        Preferably it would have the same options as if you were changing it for yourself (both the 'Online', 'Away' and 'Invisible' options and the 'Accept chats from' toggles), but changeable for other admins/agents.
                                        An option on the Manage Agents page to 'Allow admin status change' would also be useful.

                                        We've had users start livechats countless times when none of our admins/agents were online and one of them forgot to change their status. The user would expect for someone to join as it says 'Online'.
                                        This can be quite damaging to a…

                                        12 votes
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                                          under review  ·  1 comment  ·  Admin →
                                        • Pre chat form after trigger

                                          I have pre chat form and trigger both on my chat widget. But the problem is after trigger is fired and displayed my message to visitors, there is no chat form displayed and user can directly chat with us.

                                          Please change it so that user have to fill pre chat form even if any trigger is already called to display message to visitors.

                                          162 votes
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