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  1. Make an API.ai chatbot integration with Tawk.to

    It will be great if you make an API integration with API.ai chatbot with Tawk.to
    You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

    38 votes
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    • API method to create the initial message

      A new API method to fill the text input with a premade message, passed as a argument. Like openDialog('Hello, I need help with me dashboard'), and the input field would have 'Hello, I need help with me dashboard'

      26 votes
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        under review  ·  1 comment  ·  Improvements  ·  Admin →
      • API Online Agents

        A simple API to get all the online Agents of ou tawk.to chat, to show in our website like :
        if the user * is online, show a green image and his name, and if the user * is offline, show a red image and his name...
        Sorry for my english, I'm french...

        30 votes
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        • Artificial Intelligence Bot

          Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

          143 votes
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          • autoamted emails

            Change the text in the automated emails so you can create a text which fits exactly to your company. That means:

            ##- Please type your reply above this line -##
            Hi ___
            Your message has been received and is currently being reviewed by our team.
            For your reference, this ticket id is #___.

            It would be better If you could decide by yourself what text you are using

            339 votes
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            • Offer more themes for the chat window

              The current embed widget doesn't work well for all website themes. It would be great if you offered several different styles of embed widgets or allowed full CSS customization.

              805 votes
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                Hi dear tawkers,

                It’s been a while since this has been visited but we have made several improvements to the widget styling but we know that you want A LOT more.
                No worries, this is still in the plans, we just need to develop a few other important features before we start tackling this.

                Will keep you updated!

              • Need to customize offline widget like not to show name,email or message.

                I need to customize offline widget like not to show name,email or message.Rather I will show the widget with custom message like "Live chat hours are from 10AM-4PM EST from Monday through Friday " with disabled message box.We don't want visitor to submit anything.

                65 votes
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                • Request visitor details

                  Please add feature "request visitor details" like name, email, phone number, where they coming from, etc when chat already started.

                  For example, my chat have trigger invite visitor to chat and visitor reply... visitor doesnt have name, email, etc... so agent can request visitor details like name and email.. like this http://prnt.sc/dk1x4a

                  93 votes
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                  • Different Alerts for different websites

                    Different Sound Alerts for different websites. I have just added a new website and I would love it if you could have different sound alerts for different website. A quicker fix would be to disable sounds for certain websites.

                    13 votes
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                    • Option to hide the typing preview

                      We really need an option to hide the typing preview.
                      [typing...] is okay, but in many countries it is not legal to show their typed text before it is sent.

                      112 votes
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                      • Embed images in tickets like live chat.

                        When users attach an image via live chat. The image is displayed inline.

                        Unfortunately, this isn't the same when users respond to a ticket. This gives a download link instead.

                        For streamlining the user experience, images should be embedded without the need to download them.

                        63 votes
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                        • Admin Logoff function

                          The ability for an administrator to log off people who have forgotten to log out at the end of the day. Thereby stopping missed calls when there is no one really there but the system thinks there is!

                          103 votes
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                          • Have the avaibility to change GMT time in email tranfert

                            When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

                            194 votes
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                            • Shortcuts placeholders

                              It would be great to have placeholders, like %agentname%, %agentalias%, %departement%...

                              This will make us able to make such things, with just /hi shortcut:

                              "Hi, I'm %agentname%, from %department%, how can I help you today?"

                              Also, hovering theses placeholders would show additionals informations, such as profile for agentname, or description for department...

                              245 votes
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                              • Screen capture

                                What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

                                355 votes
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                                  Hi there Jer,

                                  Thank you for the idea.
                                  We are looking into this option but can’t promise that it will be available any time soon.

                                  Will keep everyone posted once we know for sure!

                                • Desktop Notification configuration

                                  Desktop notification should be configurable.
                                  1>Length of time on screen should be adjustable.
                                  2>Option to keep on screen until answered.
                                  3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
                                  4>Re-notify of continuing chat when agent has multiple chats going.

                                  Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

                                  356 votes
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                                  • Pre chat form after trigger

                                    I have pre chat form and trigger both on my chat widget. But the problem is after trigger is fired and displayed my message to visitors, there is no chat form displayed and user can directly chat with us.

                                    Please change it so that user have to fill pre chat form even if any trigger is already called to display message to visitors.

                                    180 votes
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                                    • Automatically change status of operators

                                      If operators are AFK and forgot change the status, widget still online and response time increases. I suggest a feature what automatically change a operators status in operators application based on mouse or keyboard activity. This feature realized in JivoSite for example.

                                      13 votes
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                                      • Automatically change status to away when inactive

                                        It'd be nice to be able to set up my status to automatically change to Away if there has been no activity on my computer for 15 minutes (or customizable amount of time) based on mouse or keyboard movement.

                                        118 votes
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                                        • Manual ONLINE/OFFLINE Switch

                                          Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.

                                          11 votes
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