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  1. No image or name on the top bar, on chat window while on mobile

    No image or name on the top bar, on chat window while on mobile that happens on iOS ( iPhone X, 7 , 8 , XS iPad ) android (Galaxy S8, Motorola One) also the intro key to send the message is very tiny and the window jumps up and down. here is a link of a video of the bug I'm talking about https://youtu.be/UJ30MFtlCzc

    4 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      Hi!
      Sorry, checked on the normal browser – there it’s ok.

      Yes, on mobile it’s not fixed yet. I’ll poke developers about it. Thank you for informing us!

    • Mobile and Desktop widget independent positioning

      It was nice if it were possible for example to have the chat widget in the bottom on the desktop, and for example on the right side on the mobile

      323 votes
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        under review  ·  80 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
      • Artificial Intelligence Bot

        Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

        272 votes
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          under review  ·  20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow users who pay to remove branding to also have the ability to add custom CSS!

          I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
          However, if the user paid to remove branding, theres no point in not letting them add custom css either!
          Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
          I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

          113 votes
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            under review  ·  3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • Make an API.ai chatbot integration with Tawk.to

            It will be great if you make an API integration with API.ai chatbot with Tawk.to
            You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

            157 votes
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              under review  ·  17 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
            • add telegram.org integrations

              Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

              123 votes
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                under review  ·  9 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
              • Screen capture

                What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

                411 votes
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                  25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                • Let only the administrator see what everybody is chatting, not the entire sales team.

                  I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.

                  82 votes
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                    under review  ·  3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Agent Spell Checker - Partner with Grammarly

                    A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

                    60 votes
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                      under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ability to send a message to all online users

                      Ability to send to the online users of the website, a mass-message.

                      125 votes
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                        under review  ·  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • adjust the leverage browsing cache, so that the page speed can be faster

                        adjust the leverage browsing cache, so that the page speed can be faster

                        43 votes
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                          16 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ticketing auto response

                          Auto response could be:
                          Your ticket is now open.
                          We replied waiting your response.
                          Closed reply to reopen.

                          93 votes
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                            under review  ·  16 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Desktop Notification configuration

                            Desktop notification should be configurable.
                            1>Length of time on screen should be adjustable.
                            2>Option to keep on screen until answered.
                            3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
                            4>Re-notify of continuing chat when agent has multiple chats going.

                            Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

                            411 votes
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                              31 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Have the avaibility to change GMT timezone for chat transcript email

                              When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

                              501 votes
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                                under review  ·  74 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • reCAPTCHA integration

                                reCAPTCHA integration

                                109 votes
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                                  under review  ·  19 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                • Change page title dynamically

                                  I use the posting of new page information within iFrames and with dynamic scripts. The actual document page doesn't change, but "where" the visitor is within the site does change. I would like to be able to the document tag title to a new name without the page reloading so the Tawk app sees the page title change.

                                  22 votes
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                                    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • API method to create the initial message

                                    A new API method to fill the text input with a premade message, passed as a argument. Like openDialog('Hello, I need help with me dashboard'), and the input field would have 'Hello, I need help with me dashboard'

                                    32 votes
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                                      under review  ·  2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Automatically change status to away when inactive

                                      if i am in the admin panel, and i am online. but i walk away from my desk i would like my status to auto change to offline or away when there is no activity for 30 minutes ( or a set amount of time )

                                      840 votes
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                                        80 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi Paul,

                                        Thank you for your feedback.

                                        On the web, we can only detect mouse or keyboard movements when a person is using the web browser. But if that same person is not using the web browser, he can be using other software but but still be at the computer (online), meaning he is just waiting for another incoming message and not using the web browser.

                                        So, We cannot detect the difference and if we implement an automatic away functionality, it would be inaccurate. That’s not what we are about.

                                        Hope this answers your question.

                                      • When creating a ticket for an offline message, automatically close the chat.

                                        When you receive an offline message and you create a ticket, you have to close the offline chat yourself afterwards. It would be useful if this would happen automatically, so as soon as you create a ticket, the offline message will be shown as closed. This to avoid miscommunication, for example if someone on your team forgets to close the offline message and someone else creates another ticket for that same message.

                                        58 votes
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                                          under review  ·  15 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Enable tickets created via email to use the "reply-to" address for ticket replies

                                          I currently have an issue where I'm trying to integrate an online contact form with tawk.to messages/tickets. The form gets sent from a default wordpress email address with the customer's email address passed through as the "reply-to" address. Tawk doesn't detect the reply-to address. Instead, it used the sender address. This makes it impossible to actually reply to tickets because tawk doesn't detect the right reply address.

                                          16 votes
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                                            3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi there David,

                                            Yes, it won’t work as you are trying to use the ticketing system in a way that it’s not supposed to be used yet.
                                            We have had discussions that Visitors should be able to create tickets as well as Agents do but currently we only support Agents creating tickets.

                                            We’re thinking about this but are not sure when development on this will start, though.

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