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  1. Artificial Intelligence Bot

    Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

    166 votes
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    • Make an API.ai chatbot integration with Tawk.to

      It will be great if you make an API integration with API.ai chatbot with Tawk.to
      You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

      68 votes
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      • Add Internal ticket feature

        It would be great if we can issue a ticket to internal departments, not to clients
        Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

        36 votes
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          Hi Takiko,

          This is a good idea.

          Here is a temporary workaround.
          What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

          Hope this helps for now.

        • Request visitor details

          Please add feature "request visitor details" like name, email, phone number, where they coming from, etc when chat already started.

          For example, my chat have trigger invite visitor to chat and visitor reply... visitor doesnt have name, email, etc... so agent can request visitor details like name and email.. like this http://prnt.sc/dk1x4a

          99 votes
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          • Automatically change status to away when inactive

            It'd be nice to be able to set up my status to automatically change to Away if there has been no activity on my computer for 15 minutes (or customizable amount of time) based on mouse or keyboard movement.

            159 votes
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            • Minimize the chat window, without ending the chat

              I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

              181 votes
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              • Need to customize offline widget like not to show name,email or message.

                I need to customize offline widget like not to show name,email or message.Rather I will show the widget with custom message like "Live chat hours are from 10AM-4PM EST from Monday through Friday " with disabled message box.We don't want visitor to submit anything.

                67 votes
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                • add telegram.org integrations

                  Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

                  59 votes
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                  • Make it possible to add custom hours in Scheduler. Or add more pre-made ones.

                    That would be great for lunch times. We keep our support closed half an hour a day. And I'm betting we will forget to turn the chat off.

                    Like 11:00-12:00 or 11:30 - 12:00. Just some options :)

                    Would be great!

                    344 votes
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                    • Agent Spell Checker - Partner with Grammarly

                      A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

                      50 votes
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                        under review  ·  1 comment  ·  New features  ·  Admin →
                      • Agent review after chat

                        Here is what I am thinking. You can make a prechat form, and when the chat is complete, or the agent closes it, it will message the user please rate our agent, or whatever the client sets the prechat form to.

                        They should be attached to each agent, and each agent should have a page on the dashboard with their reviews.

                        295 votes
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                        • Let only the administrator see what everybody is chatting, not the entire sales team.

                          I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.

                          79 votes
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                          • Screen capture

                            What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

                            359 votes
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                              Hi there Jer,

                              Thank you for the idea.
                              We are looking into this option but can’t promise that it will be available any time soon.

                              Will keep everyone posted once we know for sure!

                            • autoamted emails

                              Change the text in the automated emails so you can create a text which fits exactly to your company. That means:

                              ##- Please type your reply above this line -##
                              Hi ___
                              Your message has been received and is currently being reviewed by our team.
                              For your reference, this ticket id is #___.

                              It would be better If you could decide by yourself what text you are using

                              354 votes
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                              • Closing chat message annoying

                                When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

                                48 votes
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                                  We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

                                • Ability to disable an agent going into IDLE

                                  We talk daily with more then 5 visitors on our website. Our talks, involve more than 6 hours of chatting. At some point the agent or the visitor might take a break or not say anything for a long period of time. It would be great if we could disable the IDLE feature because that is causing our chats to be interrupted and we as agents sometime can not rejoin the chats if the visitor isn't paying attention to the chat widget.

                                  31 votes
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                                  • Ability to send a message to all online users

                                    Ability to send to the online users of the website, a mass-message.

                                    104 votes
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                                    • Make a App for Linux

                                      Make a App for Linux

                                      51 votes
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                                        under review  ·  1 comment  ·  New features  ·  Admin →
                                      • Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data

                                        If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.

                                        Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.

                                        There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
                                        Public computer- automatically remove visitor information from…

                                        33 votes
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                                        • Hide the visitors's IP to agents

                                          Ability to hide the visitors's IP to agents

                                          251 votes
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