Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.172 votes
It will be great if you make an API integration with API.ai chatbot with Tawk.to
You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.86 votes
It would be great if we can issue a ticket to internal departments, not to clients
Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.36 votes
This is a good idea.
Here is a temporary workaround.
What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.
Hope this helps for now.
Please add feature "request visitor details" like name, email, phone number, where they coming from, etc when chat already started.
For example, my chat have trigger invite visitor to chat and visitor reply... visitor doesnt have name, email, etc... so agent can request visitor details like name and email.. like this http://prnt.sc/dk1x4a102 votes
It'd be nice to be able to set up my status to automatically change to Away if there has been no activity on my computer for 15 minutes (or customizable amount of time) based on mouse or keyboard movement.182 votes
Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?95 votes
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed192 votes
I need to customize offline widget like not to show name,email or message.Rather I will show the widget with custom message like "Live chat hours are from 10AM-4PM EST from Monday through Friday " with disabled message box.We don't want visitor to submit anything.73 votes
That would be great for lunch times. We keep our support closed half an hour a day. And I'm betting we will forget to turn the chat off.
Like 11:00-12:00 or 11:30 - 12:00. Just some options :)
Would be great!376 votes
A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.50 votes
Here is what I am thinking. You can make a prechat form, and when the chat is complete, or the agent closes it, it will message the user please rate our agent, or whatever the client sets the prechat form to.
They should be attached to each agent, and each agent should have a page on the dashboard with their reviews.307 votes
I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.82 votes
What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.371 votes
Hi there Jer,
Thank you for the idea.
We are looking into this option but can’t promise that it will be available any time soon.
Will keep everyone posted once we know for sure!
Change the text in the automated emails so you can create a text which fits exactly to your company. That means:
##- Please type your reply above this line -##
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #___.
It would be better If you could decide by yourself what text you are using377 votes
When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.48 votes
We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.
We talk daily with more then 5 visitors on our website. Our talks, involve more than 6 hours of chatting. At some point the agent or the visitor might take a break or not say anything for a long period of time. It would be great if we could disable the IDLE feature because that is causing our chats to be interrupted and we as agents sometime can not rejoin the chats if the visitor isn't paying attention to the chat widget.31 votes
Make a App for Linux61 votes
Ability to send to the online users of the website, a mass-message.104 votes
Ability to hide the visitors's IP to agents269 votes
Hi there dear tawkers,
We will be looking into this in the near future.
adjust the leverage browsing cache, so that the page speed can be faster36 votes
We are working on optimizations through the system and this is in the works currently.
Thank you for the request.
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