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  1. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    108 votes
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      19 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

    • Customize widget colors, bubble for online/offline status

      The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
      I would like the widget icon/color to be red instead of green when the chat is in offline status.

      The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
      Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

      166 votes
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        30 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Integrate Facebook Messenger, Whatsapp, Telegram and more

        This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

        344 votes
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          planned  ·  47 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
        • Add a public facing knowledge base

          It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.

          Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.

          Custom headers/footers and navigation would help with the experience.

          Best part of all of this is that you tackle almost all of the support needs in one place: chat,…

          82 votes
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            20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
          • Filter out own people (by IP or name)

            We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

            I'd like to filter them out.

            I'd suggest to filter them out either
            - by using the IP address (which is proably the easiest)
            or
            - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

            354 votes
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              55 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

              Hi!

              Thank you for the suggestion.

              Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
              To ban by IP, please go to Admin – Ban List – click Ban IP button.

            • Agent permissions

              Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

              Ideas from comments:
              - Option to choose if Agent should get offline messages or not;
              - Option for unbanning people by agents;
              - Who can only see reports for a particular website;
              - Who can and can't see the analytics;
              - Who can whisper;
              - Who can edit global shortcuts;
              - Disable "+Add" property;
              - Forbid users to rename/create aliases;
              - Another agent shouldn't see other agent conversations;
              - Select countries to which agent is restricted to answer…

              184 votes
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                51 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                Hi there dear tawker,

                We are currently planning on developing granular permissions that will solve this problem.

                Hope this will be solved in the near future.

              • Enable queue

                Hello,
                A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.

                1,175 votes
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                  planned  ·  118 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Support Wordpress WPML (translation plugin) so that the right chat language shows

                  WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).

                  99 votes
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                    planned  ·  7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                  • Android and Ios SDK

                    It would be great to have an Android and Ios SDK to add chat service to our existing apps.

                    224 votes
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                      42 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                    • chat transfer to another agent.

                      Please give us the option to transfer the chat to another agent

                      1,151 votes
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                        planned  ·  63 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow integration with Google Analytics

                        It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

                        431 votes
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                          68 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                        • Make it possible to use more than one widget on the same web page.

                          I would like to use one widget as a contact form, the other for chat. Some people would rather send email than chat, and I would like to be able to offer both. But I'm told 2 widgets would conflict with each other. I like the look of Tawk.to and would like to have the consistency of design rather than using another service to generate the contact form.

                          4 votes
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                            0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi there Mary,

                            You are correct that 2 Widgets would conflict each other. You can setup different departments for chat and contact and they will show up in different colors so the right people can answer, based on the color of the conversation.

                            We will be working on routing soon which will ring the conversation only for available Agents in the specific department.

                            Hope this answers your request.

                          • Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

                            it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

                            633 votes
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                              51 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • To export all your user data and chat history into csv files

                              Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

                              785 votes
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                                planned  ·  100 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                              • Google translate option

                                Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

                                So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

                                Above feature is already available with many other chat providers. Please build this as this is very important feature.

                                136 votes
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                                  planned  ·  29 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow users to opt-out (to comply with GDPR)

                                  While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

                                  As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

                                  "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

                                  As it stands at the moment, the widget may not…

                                  9 votes
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                                    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • push notifications for new emails, tickets

                                    Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
                                    We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

                                    9 votes
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                                      planned  ·  1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Xamarin

                                      To build an SDK for Xamarin or Native Apps to implement Tawk.to directly to existing Apps.

                                      6 votes
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                                        planned  ·  1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow to build ChatBots with Backend Integration

                                        We would like to use Tawk.to also to create chat bots to answer FAQ but also integrate with back end systems to check i.e. availabilty, rates and such.

                                        55 votes
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                                          planned  ·  10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Export Ticket History

                                          Would be great to be able to export all of the ticket history to a usable file such as CSV or JSON to be used for other purposes.

                                          For instance one of our clients wants to be able to review the tickets their staff has opened and currently we have no way to do this, without hours of copy/paste

                                          12 votes
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                                            planned  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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