Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    75 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

    • Allow users to opt-out (to comply with GDPR)

      While reviewing the new GDPR compliancy tools, I noticed that while visitors can opt-in or out on first visit, there is no way for visitors to opt-out after they've already opted in.

      As per the Information Commissioner's Office's Guidelines ( https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/consent/#ib1 ), we need to be able to provide a way for users to withdraw consent after they've given it.

      "The GDPR gives a specific right to withdraw consent. You need to tell people about their right to withdraw, and offer them easy ways to withdraw consent at any time."

      As it stands at the moment, the widget may not…

      9 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • push notifications for new emails, tickets

        Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
        We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

        9 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          planned  ·  1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
        • Customize widget colors, bubble for online/offline status

          The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
          I would like the widget icon/color to be red instead of green when the chat is in offline status.

          The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
          Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

          164 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            29 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Integrate Facebook Messenger, Whatsapp, Telegram and more

            This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

            289 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              planned  ·  44 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
            • Xamarin

              To build an SDK for Xamarin or Native Apps to implement Tawk.to directly to existing Apps.

              6 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                planned  ·  1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow to build ChatBots with Backend Integration

                We would like to use Tawk.to also to create chat bots to answer FAQ but also integrate with back end systems to check i.e. availabilty, rates and such.

                52 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  planned  ·  10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                • Add a public facing knowledge base

                  It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.

                  Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.

                  Custom headers/footers and navigation would help with the experience.

                  Best part of all of this is that you tackle almost all of the support needs in one place: chat,…

                  48 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Filter out own people (by IP or name)

                    We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

                    I'd like to filter them out.

                    I'd suggest to filter them out either
                    - by using the IP address (which is proably the easiest)
                    or
                    - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

                    342 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      52 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi!

                      Thank you for the suggestion.

                      Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
                      To ban by IP, please go to Admin – Ban List – click Ban IP button.

                    • Export Ticket History

                      Would be great to be able to export all of the ticket history to a usable file such as CSV or JSON to be used for other purposes.

                      For instance one of our clients wants to be able to review the tickets their staff has opened and currently we have no way to do this, without hours of copy/paste

                      9 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        planned  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Chatbox Redesign

                        I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

                        15 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                          Ho there Michael,

                          Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

                          Be patient as we are a small team. (:

                        • Agent permissions

                          Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

                          Ideas from comments:
                          - Option to choose if Agent should get offline messages or not;
                          - Option for unbanning people by agents;
                          - Who can only see reports for a particular website;
                          - Who can and can't see the analytics;
                          - Who can whisper;
                          - Who can edit global shortcuts;
                          - Disable "+Add" property;
                          - Forbid users to rename/create aliases;
                          - Another agent shouldn't see other agent conversations;
                          - Select countries to which agent is restricted to answer…

                          183 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            50 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi there dear tawker,

                            We are currently planning on developing granular permissions that will solve this problem.

                            Hope this will be solved in the near future.

                          • WordPress (WP) and WooCommerce (online shop) ticket system

                            you got the nice Wordpress widget already (only chat)
                            please add the support for WooCommerce and WordPress (WP).
                            tawk WP contact form,
                            when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
                            this would be awesome.

                            Why WooCommerce and Wordpress?
                            Wordpress powers more than 26% of all webpages.
                            WooCommerce is the fastest growing online shop software in the world.
                            need figures? here they are:
                            http://trends.builtwith.com/shop
                            http://awesomescreenshot.com/05d5yd9706
                            http://trends.builtwith.com/cms
                            http://awesomescreenshot.com/0ac5yd9gc6

                            30 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi Tobias,

                              Thank you for suggesting this idea. We have planned to create a WooCommerce plugin in the coming months. Will keep you posted on future details.

                            • Integrate with Shopify more

                              I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
                              They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).

                              It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.

                              45 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Reporting

                                there should be a way to create report and export to a file them as this is important for customer service managers

                                235 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  19 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Group chat (Public)

                                  As in allow website users to chat with each other as well as admins all publicly! So as an example, I'm looking for a chat plugin for a radio website where we'd like to encourage user interaction and we're having trouble finding a decent chat app, this would be a great additional feature! :)

                                  7 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi there dear tawker,

                                    We are actually thinking about developing a community forum where all of you could easily not only tawk.to each other but to us as well!

                                  • Change the dashboard make us easier to see all customer chats

                                    Hello dear tawk.to ,

                                    First and foremost i like to use tawk.to a lot we'r also using different wisgets like zopim and our website which has tawk is a bit difficult to catch all the customers with it in our prime times we'r getting 18-20 chats and its hard to catch for 2 agents they need to scroll every 4 chats to see what our customers are typing so i'm suggesting something for this

                                    What am i suggesting ?

                                    -make something similar like Zopim has get the chats at the bottom so we can see 20 chats at once and…

                                    60 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Ho there dear tawkers,

                                      We have planned a complete redesign of the dashboard once we finish all design for the new mobile apps.

                                      Hold on tight, it’s coming in the next few months!

                                    • drupal 8.x support

                                      update you drupal 7 module to also support Drupal 8.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        planned  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Improve the all important desktop notification

                                        its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

                                        7 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          planned  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add visitors count under Reporting Tab

                                          Under Reporting tab, add visitors and visits.

                                          Like you are showing chat volume ,missed chats etc. based on different domain.

                                          Please add visitors count of website.

                                          11 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi there dear tawker,

                                            Thank you for the idea. We are thinking of expanding reports further in the near future. This is one of the statistics that could be helpful.

                                          ← Previous 1 3 4
                                          • Don't see your idea?

                                          Feedback

                                          Feedback and Knowledge Base