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  1. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    65 votes
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      planned  ·  2 comments  ·  Improvements  ·  Admin →
    • chat transfer to another agent.

      Please give us the option to transfer the chat to another agent

      873 votes
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        planned  ·  38 comments  ·  Admin →
      • To export all your user data and chat history into csv files

        Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

        350 votes
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          Hi there dear tawkers,

          Just a little update and a confusion clear up.
          We will be working on conversation export but not user data export (such as e-mail) as Visitors have not agreed for this data to be used for marketing purposes.

        • Make a survey

          At the end of chat, make a survey automatically appear rating conversation, this and that.

          366 votes
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            Hi Koby,

            Thank you for the idea.
            There are thumbs up and down buttons in each chat conversation where a Visitor can rate the conversation.

            Is there some additional functionality you would like to see after Visitor ends the chat?

          • Add visitors count under Reporting Tab

            Under Reporting tab, add visitors and visits.

            Like you are showing chat volume ,missed chats etc. based on different domain.

            Please add visitors count of website.

            10 votes
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              Hi there dear tawker,

              Thank you for the idea. We are thinking of expanding reports further in the near future. This is one of the statistics that could be helpful.

            • Support Wordpress WPML (translation plugin) so that the right chat language shows

              WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).

              79 votes
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                planned  ·  3 comments  ·  Admin →
              • Filter out own people (by IP or name)

                We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

                I'd like to filter them out.

                I'd suggest to filter them out either
                - by using the IP address (which is proably the easiest)
                or
                - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

                204 votes
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                  planned  ·  25 comments  ·  Admin →
                • Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

                  it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

                  277 votes
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                  • Allow integration with Google Analytics

                    It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.

                    389 votes
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                    • WordPress (WP) and WooCommerce (online shop) ticket system

                      you got the nice Wordpress widget already (only chat)
                      please add the support for WooCommerce and WordPress (WP).
                      tawk WP contact form,
                      when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
                      this would be awesome.

                      Why WooCommerce and Wordpress?
                      Wordpress powers more than 26% of all webpages.
                      WooCommerce is the fastest growing online shop software in the world.
                      need figures? here they are:
                      http://trends.builtwith.com/shop
                      http://awesomescreenshot.com/05d5yd9706
                      http://trends.builtwith.com/cms
                      http://awesomescreenshot.com/0ac5yd9gc6

                      30 votes
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                        Hi Tobias,

                        Thank you for suggesting this idea. We have planned to create a WooCommerce plugin in the coming months. Will keep you posted on future details.

                      • Google translate option

                        Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

                        So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

                        Above feature is already available with many other chat providers. Please build this as this is very important feature.

                        123 votes
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                          planned  ·  27 comments  ·  Admin →
                        • Live chat box on mobile devices - appearance

                          we would really like it if the chat box would appear the same across both desktop and mobile devices. Ideally not to take up the entire screen on mobiles and ipad etc. it is not as user friendly - better to have it in bottom right of screen.

                          46 votes
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                            planned  ·  1 comment  ·  Improvements  ·  Admin →
                          • Optional Admin department notifications

                            As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.

                            Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.

                            41 votes
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                              Hi Rob,

                              We have actually planned out a feature that would enable incoming chat delegation by Agent access. In the mean time, we are also working on granular permissions that would enable/disable certain functionality. It will take time to implement but it’s coming.

                              Hope this helps!

                            • Android and Ios SDK

                              It would be great to have an Android and Ios SDK to add chat service to our existing apps.

                              134 votes
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                              • Reporting mechanism

                                Have a feature wherein automated reports can be sent out to the registered mail IDs - engaged chats, missed chats, traffic etc. Much better for showcasing performance of app.

                                53 votes
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                                • Social media messaging integration

                                  Why dont integrate facebook, google+, twitter, snapchat and other major social media with The messaging tool? Like someone sends a comment or a pm on fb, u can turn it into a message and reply. Same goes to tweets :)

                                  27 votes
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                                    Hey tawker,

                                    We want to do this but it’s not gonna happen in the near future because we have a lot of things on our plates until we get there. But yes, we are moving in that direction.

                                    Thank you for the request.

                                  • A few important suggestions on customization, integration/webhooks/api

                                    Hi,

                                    CUSTOMIZATION/A FEW FEATURES:
                                    - Able to make more customization to the widget.

                                    1. add margins to left or right of the widget. For example, I have a "Back to Top" on the right corner of my website, and I am placing the chatbox to the right aswell... I cannot have both. Simply because the chatbox is hiding the "Back to Top". What I would want is the ability to add an option to add a space between the widget and the scrollbar.

                                    2. An option to replace the current "..." to "Elle is currently typing..." or "Elle and AnotherOperator…

                                    37 votes
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                                      1 comment  ·  Improvements  ·  Admin →

                                      Hi there Elle,

                                      Thank you for the detailed list of suggestions!
                                      We actually have other users requesting most of the things you have listed and we are planning on developing some of them in the near future.

                                      About WHMCS, we have a basic script available here which allows you to add the Widget to it. We will be working soon on updating and upgrading the integrations + adding new ones. Just a little patience is what we ask.

                                      More on the current WHMCS integration, see here: https://www.tawk.to/knowledgebase/plugins-and-modules/add-a-tawk-to-widget-to-whmcs/

                                      Thank you for the ideas and hope this helped you a little bit.

                                    • Get notification when a visitor visits a specific page.

                                      It is not always possible to engage each and every visitor. But for eCommerce sites, some pages are really important like cart page. We don't want visitor to drop off from the checkout cycle and would like to know the reason why they are leaving. It would be awesome if we can make a trigger which shows desktop notification when a visitor visits a specific page.

                                      25 votes
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                                      • "Seen" function

                                        It will be great to have that function "Seen" like in Facebook, that agents can see or clients read their message

                                        197 votes
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                                          planned  ·  5 comments  ·  Admin →
                                        • In mobile app show icon in notifications bar that your are logged into Tawk.to

                                          Believe it or not, I've forgotten that I am logged into my Tawk Android app before and have missed chats because I didn't hear the sound notification or my phone was away from me. Would be great to include an option to show a small Tawk.to icon in the notifications bar showing that I'm logged in and visible. This would be a great reminder to logoff at the end of the day.

                                          7 votes
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                                            planned  ·  0 comments  ·  Admin →
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