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  1. export chat conversations to excel

    I want to make export for chat conversation to excel file

    7 votes
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      planned  ·  0 comments  ·  New features  ·  Admin →
    • I would like to suggest that you should have the option like export the data to excel sheet so we can make reports

      I would like to suggest that you should have the option like export the data to excel sheet so that we can make reports of certain agents as we requires those facilities...

      9 votes
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        Hi!
        We plan on making better Reports, Messagign export, but without visitors sensitive data.

        We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

      • add export visitors details in csv or excel format

        add export visitors details in csv or excel format

        5 votes
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          Hi!
          Advanced Messaging export is planned feature, but without visitors sensitive data.

          We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

        • Export chat conversations to excel!

          We should be able to export all our chat conversations to an excel sheet.

          15 votes
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            planned  ·  0 comments  ·  New features  ·  Admin →
          • Filter out own people (by IP or name)

            We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

            I'd like to filter them out.

            I'd suggest to filter them out either
            - by using the IP address (which is proably the easiest)
            or
            - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

            340 votes
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              Hi!

              Thank you for the suggestion.

              Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
              To ban by IP, please go to Admin – Ban List – click Ban IP button.

            • Export Ticket History

              Would be great to be able to export all of the ticket history to a usable file such as CSV or JSON to be used for other purposes.

              For instance one of our clients wants to be able to review the tickets their staff has opened and currently we have no way to do this, without hours of copy/paste

              9 votes
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                planned  ·  0 comments  ·  New features  ·  Admin →
              • add small logo where "Powered by tawk.to" is.

                Would like to add small logo where "Powered by tawk.to" text sits after purchasing branding add-on

                4 votes
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                  1 comment  ·  New features  ·  Admin →
                • Social media messaging integration

                  Why dont integrate facebook, google+, twitter, snapchat and other major social media with The messaging tool? Like someone sends a comment or a pm on fb, u can turn it into a message and reply. Same goes to tweets :)

                  42 votes
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                    1 comment  ·  New features  ·  Admin →

                    Hey tawker,

                    We want to do this but it’s not gonna happen in the near future because we have a lot of things on our plates until we get there. But yes, we are moving in that direction.

                    Thank you for the request.

                  • Please provide the option to extract the data into Excel.

                    Excel export will help to analyze the data and visitor records

                    22 votes
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                      1 comment  ·  New features  ·  Admin →

                      Hi!
                      In our plan to improve Messaging section export, but without visitor sensitive data.

                      We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

                    • Chatbox Redesign

                      I was thinking about how all of the other big named paid chat scripts are redesigning there chatboxes, and they have since increased in users. For instance, Intercom reported having almost 1,000 new users the day they released a new chatbox design. Crisp just released their new chatbox design (looks like Intercom's), and they are boosting in users. I would just like something a little fresh and new.

                      15 votes
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                        Ho there Michael,

                        Thank you for the submission. We will be starting to work on this quite soon as we finish the design for our new mobile apps.

                        Be patient as we are a small team. (:

                      • WordPress (WP) and WooCommerce (online shop) ticket system

                        you got the nice Wordpress widget already (only chat)
                        please add the support for WooCommerce and WordPress (WP).
                        tawk WP contact form,
                        when a WooCommerce customer answer to an order email the it should show inside the WooCommerce order notification.
                        this would be awesome.

                        Why WooCommerce and Wordpress?
                        Wordpress powers more than 26% of all webpages.
                        WooCommerce is the fastest growing online shop software in the world.
                        need figures? here they are:
                        http://trends.builtwith.com/shop
                        http://awesomescreenshot.com/05d5yd9706
                        http://trends.builtwith.com/cms
                        http://awesomescreenshot.com/0ac5yd9gc6

                        30 votes
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                          Hi Tobias,

                          Thank you for suggesting this idea. We have planned to create a WooCommerce plugin in the coming months. Will keep you posted on future details.

                        • Integrate with Shopify more

                          I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
                          They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).

                          It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.

                          45 votes
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                            1 comment  ·  Admin →
                          • Reporting

                            there should be a way to create report and export to a file them as this is important for customer service managers

                            226 votes
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                            • Agent permissions

                              Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

                              160 votes
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                                Hi there dear tawker,

                                We are currently planning on developing granular permissions that will solve this problem.

                                Hope this will be solved in the near future.

                              • Group chat (Public)

                                As in allow website users to chat with each other as well as admins all publicly! So as an example, I'm looking for a chat plugin for a radio website where we'd like to encourage user interaction and we're having trouble finding a decent chat app, this would be a great additional feature! :)

                                7 votes
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                                  Hi there dear tawker,

                                  We are actually thinking about developing a community forum where all of you could easily not only tawk.to each other but to us as well!

                                • Change the dashboard make us easier to see all customer chats

                                  Hello dear tawk.to ,

                                  First and foremost i like to use tawk.to a lot we'r also using different wisgets like zopim and our website which has tawk is a bit difficult to catch all the customers with it in our prime times we'r getting 18-20 chats and its hard to catch for 2 agents they need to scroll every 4 chats to see what our customers are typing so i'm suggesting something for this

                                  What am i suggesting ?

                                  -make something similar like Zopim has get the chats at the bottom so we can see 20 chats at once and…

                                  60 votes
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                                    Ho there dear tawkers,

                                    We have planned a complete redesign of the dashboard once we finish all design for the new mobile apps.

                                    Hold on tight, it’s coming in the next few months!

                                  • italian translation

                                    "has joint the chat" in english language is the same for male and female names. In Italian if agent is male will be: "aggiunto" if female will be "aggiunta". My advice is to add a flag at the moment of alias creation: YOU ARE MALE or YOU ARE FEMALE

                                    1 vote
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                                      1 comment  ·  Admin →
                                    • drupal 8.x support

                                      update you drupal 7 module to also support Drupal 8.

                                      1 vote
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                                        planned  ·  1 comment  ·  New features  ·  Admin →
                                      • Improve the all important desktop notification

                                        its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

                                        7 votes
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                                          planned  ·  1 comment  ·  Improvements  ·  Admin →
                                        • There sould be provision for downloading chat data dump along with visitor name, email and department- teh fileds added on chat widget

                                          There should be provision for downloading chat data dump along with visitor name, email and department- the fields added on chat widget.
                                          At least with this data dump, some evaluation can be done as how many chats or queries come up in each department. This is required as reporting facility is not there currently.

                                          2 votes
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                                            Hi!
                                            We plan to improve download for Messaging section, but without visitor sensitive data.

                                            We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

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