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  1. Reporting

    there should be a way to create report and export to a file them as this is important for customer service managers

    223 votes
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    • Agent permissions

      Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

      160 votes
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        Hi there dear tawker,

        We are currently planning on developing granular permissions that will solve this problem.

        Hope this will be solved in the near future.

      • Integrate with Shopify more

        I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
        They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).

        It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.

        42 votes
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          1 comment  ·  Admin →
        • Group chat (Public)

          As in allow website users to chat with each other as well as admins all publicly! So as an example, I'm looking for a chat plugin for a radio website where we'd like to encourage user interaction and we're having trouble finding a decent chat app, this would be a great additional feature! :)

          7 votes
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            Hi there dear tawker,

            We are actually thinking about developing a community forum where all of you could easily not only tawk.to each other but to us as well!

          • Change the dashboard make us easier to see all customer chats

            Hello dear tawk.to ,

            First and foremost i like to use tawk.to a lot we'r also using different wisgets like zopim and our website which has tawk is a bit difficult to catch all the customers with it in our prime times we'r getting 18-20 chats and its hard to catch for 2 agents they need to scroll every 4 chats to see what our customers are typing so i'm suggesting something for this

            What am i suggesting ?

            -make something similar like Zopim has get the chats at the bottom so we can see 20 chats at once and…

            60 votes
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              Ho there dear tawkers,

              We have planned a complete redesign of the dashboard once we finish all design for the new mobile apps.

              Hold on tight, it’s coming in the next few months!

            • italian translation

              "has joint the chat" in english language is the same for male and female names. In Italian if agent is male will be: "aggiunto" if female will be "aggiunta". My advice is to add a flag at the moment of alias creation: YOU ARE MALE or YOU ARE FEMALE

              1 vote
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                1 comment  ·  Admin →
              • drupal 8.x support

                update you drupal 7 module to also support Drupal 8.

                1 vote
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                  planned  ·  1 comment  ·  New features  ·  Admin →
                • Improve the all important desktop notification

                  its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

                  7 votes
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                    planned  ·  1 comment  ·  Improvements  ·  Admin →
                  • Add visitors count under Reporting Tab

                    Under Reporting tab, add visitors and visits.

                    Like you are showing chat volume ,missed chats etc. based on different domain.

                    Please add visitors count of website.

                    11 votes
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                      Hi there dear tawker,

                      Thank you for the idea. We are thinking of expanding reports further in the near future. This is one of the statistics that could be helpful.

                    • translate dashboard and emails to Czech

                      Please translate dashboard and email messages for customers to Czech.

                      3 votes
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                      • Translate Loading message

                        Hello,
                        I suggest you to translate this message : http://i.zone-geek.fr/b'_7_ZvNmE'-15:14.png (The Submitting message)
                        This message is NOT on https://crowdin.com/project/tawk/
                        Thank you very much for everything :)
                        Regards

                        3 votes
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                        • Need a lot more documentation or large community based forum for answering questions or solving problems

                          I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.

                          1 vote
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                            Hi there dear tawker,

                            We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.

                            In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/

                            Hope this helps!

                          • Get notification when a visitor visits a specific page.

                            It is not always possible to engage each and every visitor. But for eCommerce sites, some pages are really important like cart page. We don't want visitor to drop off from the checkout cycle and would like to know the reason why they are leaving. It would be awesome if we can make a trigger which shows desktop notification when a visitor visits a specific page.

                            29 votes
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                            • Make it possible to use more than one widget on the same web page.

                              I would like to use one widget as a contact form, the other for chat. Some people would rather send email than chat, and I would like to be able to offer both. But I'm told 2 widgets would conflict with each other. I like the look of Tawk.to and would like to have the consistency of design rather than using another service to generate the contact form.

                              1 vote
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                                Hi there Mary,

                                You are correct that 2 Widgets would conflict each other. You can setup different departments for chat and contact and they will show up in different colors so the right people can answer, based on the color of the conversation.

                                We will be working on routing soon which will ring the conversation only for available Agents in the specific department.

                                Hope this answers your request.

                              • "Seen" function

                                It will be great to have that function "Seen" like in Facebook, that agents can see or clients read their message

                                301 votes
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                                  planned  ·  7 comments  ·  Admin →
                                • User signup via API

                                  A way to sign up/register for Tawk via the API. We have a two-sided business model, and want end users to be able to get in contact with our merchants via Tawk.

                                  So each person that signs up for our service is also signed up to Tawk.

                                  Is this possible?

                                  4 votes
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                                    Hi there Josh,

                                    We will be working on an API that will allow to develop integrations on your own. But it’s still at least a year away.

                                    Hope this answers your request.

                                  • OpenCart extension - multistore/multilanguage

                                    OpenCart allows use of multiple languages within a single install. Essentially, they allow multilingual stores.

                                    OpenCart also allows multiple stores running on a single install/instance. It is a multistore software.

                                    So the talk.to OpenCart extension setting page should allow:
                                    1. Mapping of each OpenCart store to a talk.to site
                                    2. Mapping of each installed language for each OpenCart store to a talk.to widget within that OpenCart store.

                                    Store 1
                                    ----Choose talk.to site ----
                                    ----English
                                    --------Choose widget--------
                                    ----German
                                    --------Choose widget--------
                                    ----French
                                    --------Choose widget--------
                                    Store 2
                                    ----Choose talk.to site ----
                                    ----English
                                    --------Choose widget--------
                                    ----German
                                    --------Choose widget--------
                                    ----French
                                    --------Choose widget--------

                                    In terms of…

                                    82 votes
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                                      1 comment  ·  Admin →

                                      Hi Gumanjee,

                                      Thank you for your feedback. We are currently working on updating all of our integrations and this is a feature will be included after the update.

                                      Hope this helps!

                                    • Support Wordpress WPML (translation plugin) so that the right chat language shows

                                      WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).

                                      89 votes
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                                        planned  ·  5 comments  ·  Admin →
                                      • Different UI for the Widget

                                        Take a look how https://www.intercom.io/live-chat has their expand on the live chat. I think it is a nice way to have a better interactive chat without overlapping on the content and still having a large view

                                        6 votes
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                                          1 comment  ·  Admin →
                                        • Best multiple chat management

                                          It will be good if you can change display on multiple chat in same time. Actually, they stuck 1-2-3-4-5-6 chat side by side but its hard to manage it.

                                          It will be good if you can make a page like LiveChatInc. Just jump into this or this chat. Not to have it all in one window. Its hard when you have couple in same time

                                          4 votes
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