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  1. Make all the features in desktop version the same for mobile so we don't to bring a pc.

    The full desktop features MUST also be experienced in mobile or tablet so that those without a pc, mac or broken laptops/PCs aren't left behind. The mobile versions are lacking. Can't work properly in the mobile.

    4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We are already porting functionality from the desktop version to the mobile version(s). Eventually all of the functionality will be available on the mobile apps also.

    • Create new Accounts

      Providing an API to create new accounts/customers for white label Agencies. We would be able to integrate this in our provisioning application and don't need to do this off the process manually.

      3 votes
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        0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

        We are currently in Alpha on our REST API, which will allow for account creation, and more granular Agent control.

        Once we release the beta, we will invite you.

      • Integration of another channels via .api and require emails when trigger message is sent

        Ok, I would like to give 2 suggestions for future updates that I think would be very useful. One of them would be to even if the trigger message is sent show a field in the chat to be filled the email of user as it is at zopim chat and the second would be to integrate with another plataforms directly as I think the way it integrates with facebook for general users isn't practical enough to be efficient and they use it

        1 vote
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          0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
        • 'Tabs' on Ticketing

          Hi,

          The 'Tab' feature can be used on chats but as an improvement, it could be added for ticketing.

          1 vote
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            0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Make it possible to only have the chat box on certain pages using the Joomla CMS

            As above, either using your Joomla plugin or ideally via the Admin settings at tawk.to so I can continue to just use the javascript on the template.

            6 votes
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              started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • 12 votes
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                started  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
              • Scheduler setting on mobile app

                Please add a scheduler setting on mobile app so it will be easy to change setting while not around PC.

                13 votes
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                  started  ·  2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
                  • Decrease height of popup message.

                    When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.

                    4 votes
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                      started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • app notification need to have continuance ring just like mobile call

                      App notification need to have continuance ring just like mobile call to avoid mistakenly ignoring a chat request

                      6 votes
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                        started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Clickable link in welcome text

                        It will be grat if we can do clickable a link in the welcome text. This way I can add there a FAQ link

                        5 votes
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                          started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • in the ticket system add the ability to have "canned responces".

                          Have it allow you to save an unlimited list of canned responses to the most common questions. Then when people ask the same questions over and over again you just select a pre written "canned response" and it gets pasted into the ticket

                          16 votes
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                            started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Samsung S6 I can't copy txt from my txt session

                            allow standard txt copy from phone

                            2 votes
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                              started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • have added functionality to mobile apps, Eg. able to access chat history and messages

                              Allowing admin stuff to have access to chat and message history helps make their role more productive when they are off desk.

                              8 votes
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                                started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Remember Password Option on Andorid App

                                Currently, at least on the Andorid app, you must manually enter your password each time you with to log in.
                                I suggest adding an option to save password for quicker login!

                                12 votes
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                                  started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • IPHONE 5 app

                                  Hi guys, I understand you can be notified of visitors to your personal business website on the app if you are using an iphone? You are only notified if people happen to start a chat with you

                                  5 votes
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                                    started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • on mobile app make option so that it rings when a chat is waiting

                                    it currently only beeps like a message notification but i would like option to set a ringtone.

                                    4 votes
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                                      started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Long and loud alert for iPhone

                                        It sucks to miss important chats because I don't notice the alerts when out of office with only my iPhone connected to your system. I run a one-man company and quite often my only connection to chat is my phone.

                                        If the incoming calls keep ringing loud until I answer, why couldn't the chats, which are often even more important?

                                        Your desktop alert is good, long and loud but it is kinda illogical to have a louder alert on desktop, where you normally stare at the screen anyways, compared to a phone that is in your pocket often in noisy…

                                        4 votes
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                                          started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Hãy thêm ngôn ngữ Việt Nam vào bảng điều khiển. Rất cám ơn.!

                                          Hãy thêm ngôn ngữ Việt Nam vào bảng điều khiển. Rất cám ơn.!

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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