I suggest you ...

Agent permissions

Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

Ideas from comments:
- Option to choose if Agent should get offline messages or not;
- Option for unbanning people by agents;
- Who can only see reports for a particular website;
- Who can and can't see the analytics;
- Who can whisper;
- Who can edit global shortcuts;
- Disable "+Add" property;
- Forbid users to rename/create aliases;
- Another agent shouldn't see other agent conversations;
- Select countries to which agent is restricted to answer chat from;
- Restrict agent to certain languages;
- Agents that didn't create or assigned to a ticket shouldn't be allowed to delete a ticket;
- Option to hide chats: agents belonging to different departments should have access to there department chats only;
- Restrict agents from deleting conversations.

194 votes
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Pluss/YBOT Support shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

Hi there dear tawker,

We are currently planning on developing granular permissions that will solve this problem.

Hope this will be solved in the near future.

51 comments

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  • Nick Rich commented  ·   ·  Flag as inappropriate

    I would like to be able to select certain areas of the application as visible or non-visible to agents - for example an option to make the reporting area only be visible to admins

  • Anonymous commented  ·   ·  Flag as inappropriate

    Option to choose if Agent should get offline messages or not (at the moment they do)

  • Som commented  ·   ·  Flag as inappropriate

    Add an option for unbanning people by agents (invited). Since agents can make ban but when it comes to unbanning they always have to contact their admin for it.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agents should be able to un-ban chats since we are the ones to ban them! Add this ASAP

  • john commented  ·   ·  Flag as inappropriate

    TO Set Privileges For Agent account, for ban ip and app ads on ,this must be decided by owner only

  • Ali commented  ·   ·  Flag as inappropriate

    Hi. This is a great initiative. It'd be great if we can also create new roles using this module and set custom permissions for each. Like someone can only see reports for a particular website and who can whisper. Please push it into development as soon as possible. Great work so far!

  • Jay commented  ·   ·  Flag as inappropriate

    Could you please give us a tentative time for the implementation of this feature? Really need this!!! Thanks!

  • OP commented  ·   ·  Flag as inappropriate

    Within the module, need the ability to set whether agents have permission to edit global shortcuts.

  • Jay commented  ·   ·  Flag as inappropriate

    Hello Admin. The permissions module is REALLY necessary. We are ready to donate small denominations if it helps you pursue the development and have it implemented quickly. Thanks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Let agents remove entries from the "ban list"

    agents should not have to contact an ADMIN to remove someone from the ban list. - especially since they can add them themselves (possibly by accident).

  • jose commented  ·   ·  Flag as inappropriate

    Block registered users access to " Agent " to management and reporting dashboard ?

  • jose commented  ·   ·  Flag as inappropriate

    Currently , all agents can view conversations , sejamdo your department or not. So I wonder if you can block it?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Give an option to all agent to Ban or unban the IP address. Every time we have to contact admin sits not good

  • Anonymous commented  ·   ·  Flag as inappropriate

    Have you thinking about permission/deny directory for allow us to install tawk.to for some language or not.

    Thank you

  • Jo commented  ·   ·  Flag as inappropriate

    We want to filter out agents who can and can't see the analytics. A admin controlled permission to select the agents who are allowed to see the analytics would be nice. Thanks

  • Lucas commented  ·   ·  Flag as inappropriate

    The agent can only have permission to answer the chat which departament is vinculated

  • Arthur commented  ·   ·  Flag as inappropriate

    When I assign the agents to man the chat line, I want him to focus on answering visitors' questions on services and products or company related matters. I do not want him to start click on the function like "+Add" property.

  • Arthur commented  ·   ·  Flag as inappropriate

    I assign an agent and I want to disable "+Add" property. I want him to focus on the chat serving customer.

  • Stevens Maugé commented  ·   ·  Flag as inappropriate

    Hello,
    Dear developers.

    We really need to give or remove permissions to a user.
    Example: Forbid users to rename themselves

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