I suggest you ...

Filter out own people (by IP or name) from monitoring

We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

I'd like to filter them out.

I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
or
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

376 votes
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    Mathias Bader shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

    Hi!

    Thank you for the suggestion.

    Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
    To ban by IP, please go to Admin – Ban List – click Ban IP button.

    63 comments

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      • Jome commented  ·   ·  Flag as inappropriate

        Members of our dev and customer care teams are scattered all over so blocking IP range is not a viable option for us, more so their IPs change frequently. A preferred solution will be to group to be excluded from monitoring. Its interesting how crucial this feature is even for a very small team, how much more for a large team. Great work guys, good product!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Currently the only possible way to stop the popup "how can I help" window from showing on office machines web browsers is to ban the IP address. It would be advantageous to allow filtering in your personal settings to exclude the current IP address.

      • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

        Hi, Gabriel!
        Unfortunately it not so easy, since it will be a new functionality, which requires proper UI, storage on server and server-requests to manage such list of IP addresses.
        But our team is informed that such request exists, is popular and important for users.

      • Gabriel Freitas commented  ·   ·  Flag as inappropriate

        We SO need this. Blocking is not a viable solution. It's gotta be easy to do this on your side you guys!

      • Barrie commented  ·   ·  Flag as inappropriate

        This really is needed asap - we have devs working on multiple client sites and it is a major headache for the people monitoring the sites for incoming client conversations.

        I suggest the ability to exclude an IP range (xxx.xxx.xxx.xxx/16) which would cover all eventualities but even single IP address exclusions would be a solution.

        Thanks guys and great job, it is a great product :-)

        Barrie
        thediveweb.com

      • Ahmet commented  ·   ·  Flag as inappropriate

        The visits from the same IP may be ignored by admin panel. When the owner or agent visit their site the panel causes unnecessary alerts. There might be a setting, for all the sites defined in the panel, that ignores the visits come from the same IP or predefined IPs by the owner without preventing widgets.
        Banning IP is not a solution because it prevents the owner entirely from accessing the widget on his site.
        Ignoring the visit of the owner from the monitoring by clicking on Ignore button is not a solution because it is temporary

      • Malte Fischer commented  ·   ·  Flag as inappropriate

        Option to exclude an IP address.

        In our case, we are using our website as a tool in the office as well, so it would be brilliant, if we could exclude our own IP address, so the chat does not pop all the time and - more importantly - we dont mess up the statistics, if 8 people are sitting all day with the website open in three different tabs.

      • Jelle commented  ·   ·  Flag as inappropriate

        To provide the option to block local traffic showing up in monitoring section in dashboard etc.

      • Anonymous commented  ·   ·  Flag as inappropriate

        any news on this? Our site is used by staff and I would like to ignore any IP that we use (several locations, several IPs).

      • Anonymous commented  ·   ·  Flag as inappropriate

        Allow companies to exclude their IP from the widget so staff don't show as visitors on the site

      • Sean Burke commented  ·   ·  Flag as inappropriate

        When you look at the monitoring tab you see all the various users on your sites - But when your own people are doing stuff on our own websites - front or back office then all these sessions appear on the monitoring screen and you don't want to be actually seeing your own sessions - Wonder if you could create an option to block your own IP address as appearing as a session as it will lead to clearer views on the dashboard - I think it would enhance the user experience

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hi, my idea is to have some ip address not emitting any sounds and not counting on the visitors stadistics as those ip are from our devs that are updating the web site

      • Brian commented  ·   ·  Flag as inappropriate

        A lot of good ideas here. tawk.to uses cookies to keep track of visitors, even through IP changes, so it would be pretty simple to just filter out anyone who has a cookie from using the dashboard.
        Just don't make it so the chat window disappears from agent's own view of their website. This makes it difficult to test things as well as confirm that your tawk.to is on / functioning properly. This is the biggest problem with filtering your own IP or banning yourself.

      • Federico commented  ·   ·  Flag as inappropriate

        Hi Everyone,

        There´s one problem for us, we have dynamic IP´s and usually we are working outside the office, what I propose is to have a Google Extension like block yourself from analytics, It will work everywhere.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I would like to suggest to filter the user-agent header to exclude well-known search engine bots

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