I suggest you ...

Filter out own people (by IP or name) from monitoring

We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

I'd like to filter them out.

I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
or
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

387 votes
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Mathias Bader shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

64 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I would like to suggest to filter the user-agent header to exclude well-known search engine bots

  • Dan commented  ·   ·  Flag as inappropriate

    But they (and I) want to be able to see the widget on the webpage. A better solution is to add a tag to the chat if the Ip address is yours.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Thank you Ryan Thornton.
    Banning my development team's public IP seems to work. We can do this through Admin -> Ban IP.

  • Brian commented  ·   ·  Flag as inappropriate

    It's fairly trivial to just tell your website to do this kind of checking server side, and not include the tawk.to javascript if the request matches a specified IP.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please could you include a feature that allows us to exlude ip addresses from the monitoring?

    It would allow us to remove ourselves and our developer from the monitoring so that we will only be notified when real customers come to our pages?

    Thank you

  • Karl Mariner commented  ·   ·  Flag as inappropriate

    Create a filter for IP addresses so you can remove yourself from live chat view and still see the widget locally on the website. The 'Ban' option removes the widget from view until a user activates a chat.

  • BadMin commented  ·   ·  Flag as inappropriate

    Just started using the tool, assumed filtering out your own IP was a base feature. Please add we never want to count our traffic in the reporting or live monitor.

  • Jim Cunliffe commented  ·   ·  Flag as inappropriate

    As google analytics do.

    Ability to ignore site visits from staff/agents or workplace when one front end.

    Settings / ignore IP

  • Yojana commented  ·   ·  Flag as inappropriate

    Please come up with this feature. It will be of great use to us. It is really confusing to see our own IP address, send messages on it thinking it is a new visitor and finding out that it is me whom I am sending it to :(

  • scott commented  ·   ·  Flag as inappropriate

    agents should have an easy way in the dashboard to activate/de-activate their own IP address or any IP address to prevent triggers from occuring when their staff is viewing or working on their own site

  • Brouwer commented  ·   ·  Flag as inappropriate

    When we visited our own website than i see myself as a visitor.
    Tawk can not filter my own IPadres so that i don't see my own visit.
    Is it possible to make a filter option where i can give in my own ooutside IPadres.

  • Thomas Zanders commented  ·   ·  Flag as inappropriate

    Filter people from the 'Monitoring' Tab, for example, my forum manager, so that the monitoring tab does not show him, filtered out by IP

  • Daniel Meltzer commented  ·   ·  Flag as inappropriate

    +25!! This is a must. We often are on our own site and this is imperative for us to be able to focus on actual clients.

  • Daniel Meltzer commented  ·   ·  Flag as inappropriate

    I often visit my own site and would like an option to prevent myself from counting as a site visitor. This helps prevent "padded" visitor stats. Also, would like for me to be hidden from the "monitoring" section so I am not always on the monitoring section. This way, our support team can focus on ACTUAL clients.

  • John commented  ·   ·  Flag as inappropriate

    I want my office colleagues to see the widget and whether it is active etc, but I don't want to include them in the list of visitors for monitoring etc.

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