I suggest you ...

Filter out own people (by IP or name) from monitoring

We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

I'd like to filter them out.

I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
or
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

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Mathias Bader shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

66 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    When there are 3 agents active with our website open i will see them also in livechat. I want to know if you can make agents ip adres hide from live visitors dashboard.

  • fullOf Graphics commented  ·   ·  Flag as inappropriate

    When developing or making changes to the site, Tawk counts every visit, including your own, so the stats are a bit off.
    Could it be possible to have some filter to exclude some IPs from being counted in the stats?

    Thanks a lot

  • Anonymous commented  ·   ·  Flag as inappropriate

    Exclude my own IP address (or admin's) so the chat system is not logging my actions and see me as a visitor.

  • Kevin Till commented  ·   ·  Flag as inappropriate

    It would be nice if we could suppress visitors from our company's ip address so we know they are not customers in need of service. As it is, many of our internal users need to be logged into the site all the time, and they get lumped in with actual customer visitors.

    Thanks!

  • Ace commented  ·   ·  Flag as inappropriate

    As a new user, I was testing tawk and have visited my widget a couple of times. Now that I'm ready to officially launch it, there's no option to reset it so the my visits are still there. I would have preferred if the stats was accurate by eliminating my trials.

  • Bora commented  ·   ·  Flag as inappropriate

    Please add the possiblity to put a cookie for excluding agents from the listing of active users and form the tracking.

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