I suggest you ...

Closing chat message annoying

When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

6 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    when we chat someone & close browser then again open browser chat again start continued but thisi is wrong some easily read our chat if we not do end chat ... how we do end chat when we close browser.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Guys what if a person Accidentally clicks on that x button.. Think about it, You may loose leads... I don't suggest this..

  • Anonymous commented  ·   ·  Flag as inappropriate

    I agree with the earlier comment: the extra confirmation question to close the chat is only annoying for the proactive chats.

  • Anonymous commented  ·   ·  Flag as inappropriate

    We're also getting a lot of complaints from customers that they cannot close the chat that was proactively started by a trigger.

    What they mean is they press the X and then the chat doesn't close because you have to press another button at the bottom even though a chat wasn't actually started.

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