It would be great if we could download a weekly or a monthly statistics report of the chat usage.
Michael - Performance Alloys commented
Why is it over a year later and this still has not been done? If we had the ability to take this information, work it to whatever we need, then we would be able to use this handy bit of software to a fuller potential!
Charles Roper commented
The current reporting section isn't very useful at all. What we need is to be able to group basic metrics by time period (e.g., how many chats serviced per month). At the moment, the only grouping is by day, which is not at all helpful. Tawk.to needs better summary data!
absolutely true! we are lacking that. Would be even acceptable as premium add on feature..