Live chat box on mobile devices - appearance
we would really like it if the chat box would appear the same across both desktop and mobile devices. Ideally not to take up the entire screen on mobiles and ipad etc. it is not as user friendly - better to have it in bottom right of screen.
I think an elegant solution to the mobile screen being taken up is to have a little icon notification on the chat bubble to let users know that an agent is live, but without impeding on their browsing experience.