I suggest you ...

Assign Department(s) to specific landing pages

The ability to assign departments to specific pages or sections of the website, This way specific users can talk to the correct department based on landing page

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Timothy Marois shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

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  • Dan Dawson commented  ·   ·  Flag as inappropriate

    When creating a new widget we are given options for title and it's settings. I would like a multi-select option to choose which departments that widget is for. If no agents from that department are online, the widget could be hidden.

    Then I would just have custom widget embed codes for each of the different departments on my website.

  • Dan Dawson commented  ·   ·  Flag as inappropriate

    I want specific pages of the site to only have the chat window show if someone from a specific department is online.

    For example, if I have a landing page for Department A would only show the chat popup if there was a chat operator from Department A online.

    Seems like the easiest way to implement this would be to customize the javascript embed code for the tawk.to widget on that page or template. The customization would include the list of departments it should watch for. I see the s1 and s0 variables, so I would dream of adding one like:

    s1.departmentRestriction=('Department A','Department C');

    Which would then only show the chat option pop-up only when someone from that department was online.

    Ideally you would also add an option under "Widget Settings" next where you have "Hide widget when offline" but instead have "Hide widget when defined departments are offline" and it would use the extra s1 tag above to define those departments in the widget itself.

    Workaround:

    I could just create separate companies for each department.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi. Please assist by creating a functionality that allows departments with their respective chat agents to only receive communication in specified landing pages only.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Since we have a feature where user / visitor is selecting a department before chat, it would be nice could automatically redirect user to a specific department based on our database of users bear in mind we know all our visitor as they are private not public or anonymous visitor.

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