Mobile and Desktop widget independent positioning
It was nice if it were possible for example to have the chat widget in the bottom on the desktop, and for example on the right side on the mobile
The ability to resize the chat box when in a live chat would be extremely helpful in viewing shortcuts.
Currently, the number of shortcuts you can view at one time is limited. For companies who have many shortcuts or lengthy ones, this makes it difficult to locate the exact shortcut you are looking for.