I suggest you ...

Artificial Intelligence Bot

Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

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    PatrickPatrick shared this idea  ·   ·  Admin →

    6 comments

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      • SteveSteve commented  · 

        Can I vote down this, wow nothing more annoying than sites that use auto bots... Don't have time for your customer, then the customer don't have time for you... People love our service... they call they call to a human, no extensions to push, they chat , and they instantly get a human... they email they get a prompt response,... less auto responders makes customers happy

      • AmyAmy commented  · 

        I will better obtain an integration with Boot sites such as motion.ai or chatboot.com via API

      • scottscott commented  · 

        *live not liver ;-)

      • scottscott commented  · 

        it sounds like a good idea from the beancounters perspective... and it couldn't hurt to have this as an optional feature...but the reality is that people are fed up with having to go through a series of questions/prompts to get to a real person... which is the point of offering this whole solution anyway... so that they don't have to jump through hoops and answer questions to get to a liver person...

        nothing is more annoying than having a phone recording say press 1 for sales, 2 for support, 3 for billing.... etc... let's think about the users and customers for a change instead of the bottom line...

      • Rome WellsRome Wells commented  · 

        agree but that is sort of like triggers... but triggers are only 1 time conditional

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