I suggest you ...

Agents restrictions based on IP/Network/Country

Other chat software are using it, NO matter you cost for it, business clients can pay for it.
They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
Business clients like to show their agents are from origin country.

This feature is available in other software, why not you introduce it and its very quick to develop as well.

Hope you like this feature and implement it soon.

Using IP Access Restriction to limit dashboard access (Premium) Follow
https://chat.zendesk.com/hc/en-us/articles/212679837-Using-IP-Access-Restriction-to-limit-dashboard-access-Premium-
https://www.livechatinc.com/features/security/

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Ashok Gautam shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

12 comments

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  • Herlani Junior commented  ·   ·  Flag as inappropriate

    Add this resource for agent login be restrict by location (IP address, IP list, etc) avoiding information robbery and labor law problems

  • Kaity commented  ·   ·  Flag as inappropriate

    Yes please add this feature - needed! Some countries are SPAMMERS and just take up resources that can be used for real web visitor interaction

  • Francesca commented  ·   ·  Flag as inappropriate

    if we have a website that serves different countries can we divert the chat request based on a geo-ip. Eg.: if someone writes from UK it goes to an agent in our UK office . if it in the USA it goes to an agent in our US office

  • Muhammad Kumail commented  ·   ·  Flag as inappropriate

    My Idea was to implement such feature in tawk.to dashboard that customers from different countries on our web should automatically redirected to different agents as specified.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Yes, it would be really helpful. for example if customer from X city he will be assigned to the agent X, but if customer from Y city, he will be assigned to the agent Y

  • Dmitri commented  ·   ·  Flag as inappropriate

    It would be great if my agents could reply to clients from their particular location according to the client's IP for example.

    I do not want that my Russian agents receive notifications of my European/USA clients and are uselessly distracted.

    I would like to separate clients as well as agents in groups according to their language/location.

  • David Madisha commented  ·   ·  Flag as inappropriate

    When a user is in a certain location can it be possible to assign an agent in that region to automatically attend to the chat. This is great for organisations who would like to separate their clients automatically rather than ask the user which just extends the conversation

  • Max commented  ·   ·  Flag as inappropriate

    We have agents who speak foreign languages and we do not want give them access to all chats. Country base access will be good option.

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