I suggest you ...

Export Ticket History

Would be great to be able to export all of the ticket history to a usable file such as CSV or JSON to be used for other purposes.

For instance one of our clients wants to be able to review the tickets their staff has opened and currently we have no way to do this, without hours of copy/paste

17 votes
Vote
Sign in
(thinking…)
Password icon
Signed in as (Sign out)
You have left! (?) (thinking…)
Kia shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

2 comments

Sign in
(thinking…)
Password icon
Signed in as (Sign out)
Submitting...
  • Anonymous commented  ·   ·  Flag as inappropriate

    I would like 2 print or download a certain period when using the Historical Analytics?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Is it possible to retrieve chat after each session to store in my personal database with start time,end time and unique client id?

Feedback and Knowledge Base