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Different Scheduler for each department

We have different departments and working hours also different for them.Can we set up different working hours for departments?For example,Customer care services will available on 09.00-18.00 - Technical support will available 07.30-05.00.

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4 comments

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  • Ross Q commented  ·   ·  Flag as inappropriate

    Even thought the companies opening hours are from 9-5 some departments in the organisation are excluded from this. For example a sales team would be available from 9-5, but the support team are available from 9 - 8.

  • Karl B commented  ·   ·  Flag as inappropriate

    I have a suggestion for the scheduler, unless there is a way to do it, schedule times for different departments. Basically, our company has started to use tawk.to, and we have a couple of departments, sales and support, we would like to schedule sales from 9-5 when the main sales time is online as some of the team work shifts and we prefer to deal with sales inside of office hours. Support is 24 hours a day, sales is only from 9-5. Can this be an idea that can be implemented?

  • shruti commented  ·   ·  Flag as inappropriate

    Widget scheduler for site is fine , it would be better if you come up with option of assigning scheduler for agent .

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