I suggest you ...

Offline Messaging Spam

I find out with my tawk.to in offline mode, that users would click on Send, but nothing happens or that the window stays open with the ticket forum, but on the bottom corner says 'message sent.'
Users sometime click the send button up to five or fifteen times, thinking it didn't process or work. I think it should change to another screen saying 'Thanks for sending your message, we'll get back to you!' or if the user has sent an unread offline message on their ip, that their previous offline message should come back up with a message on the top saying 'An agent didn't read your message yet, but if you need to edit it, you can now!'

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    NickoakzNickoakz shared this idea  ·   ·  Admin →

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