I suggest you ...

Include the transcript history when responding to a missed chat

Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

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    Matt shared this idea  ·   ·  Admin →

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      • Ahmed Ebishi commented  · 

        Excellent Matt, we need this feature

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