I suggest you ...

Auto or Manual chat routing to agents and option to route repeat visitors to last agent who attended the chat.

There should be a way to set whether the incoming chats are automatically assigned to online agents if they are available to take chats. This will help reduce the response time.
Secondly, there should be an option to route a repeating visitor to the last agent he spoke to automatically. This will help the visitor avoid repeating his questions to the new support agent.

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    Snehal MistrySnehal Mistry shared this idea  ·   ·  Admin →

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