The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.
It would be wonderful if there was an API that we could contact to get:
- Chats per agent
- Missed chats
- Chat transcripts
- First Response times
Either that, or somehow make this data exportable from your site/app somehow.
This is critical to succeed with the white labelling ;)