I suggest you ...

E-mail template or editable mail.

Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

So you can create a text which fits exactly to your company. That means:

##- Please type your reply above this line -##
Hi ___
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #___.

It would be better If you could decide by yourself what text you are using

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Serkan Karakoc shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

44 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Obviously, this is important. Customer receives a notification of their own message without any indication that a ticket was created. Last I checked people weren't mind readers lol

  • Dejan commented  ·   ·  Flag as inappropriate

    Still nothing with this? We need to change this first mail. We need different languages, we need to edit "From" name.

  • Guy commented  ·   ·  Flag as inappropriate

    We need the ability to change text within automatic responder ticket email.

  • Diego Ramos commented  ·   ·  Flag as inappropriate

    It's very important. Tawk To have a great ticket system, but I can't use, because all texts are in english. Please, allow to customize OR translate these texts. Tks!

  • Oscar Serrano commented  ·   ·  Flag as inappropriate

    Terms like these in the email notification, should be translated:
    A new ticket has been created.
    ##- Please type your reply above this line -##
    Recipient :
    Status : Open
    Priority : Medium
    Assignee :

    Please Tawk, keep up the great work!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please we would really need this feature as well! Kindly consider it.
    Thank you in advance!

  • Merlin commented  ·   ·  Flag as inappropriate

    It would be good to be able to change what goes into the email... for example we do not like the fact that it states what the Priority is...

  • Merlin commented  ·   ·  Flag as inappropriate

    It would be good to be able to change what goes into the email... for example we do not like the fact that it states what the Priority is...

  • Wojciech commented  ·   ·  Flag as inappropriate

    ticketing system is very simple. It should have:

    1. configurable e-mail adres (e-mials to customers should be sent from my comany e-mial), so it need to have: SPF+DKIM

    2. Default text of auto-reply should be translated/ allowed to edit it

    3. defauld text of auto-reply should be optionally disabled

    4. All e-mial templates (with answers) shoud be editable and translated

    5. tickets should be automatically closed after user is not answering with X days. Option yes/no

  • Anonymous commented  ·   ·  Flag as inappropriate

    There should be a option of customize the format of ticket as when we create new ticket its mailed to our customers ,so there should be proper format according to the business , like we are into travel so what ever our customer has enquired us we create a ticket for that and thats mailed to our customer in a proper format so when he follow us he should be having all details in front of him.

  • Alex commented  ·   ·  Flag as inappropriate

    I can translate to russian. Please do the opportunity to translate into another language as soon as possible, a very good futures, but I can not use it. My clients do not understand English.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agree with this idea, it could be very useful to have this feature. Will let us open to talk through our international websites

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