I suggest you ...

Add a cc feature in the ticket for incoming and outcoming mail

It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
My request is really urgent! ;-)
Thanks for your works!

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    Giancarlo shared this idea  ·   ·  Admin →

    1 comment

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      • AnthonyV commented  · 

        Ditto: Sometimes my users will use the CC's to include other users mid-stream as the conversation develops.
        When they currently do this I am forced to move the conversation out into regular email.

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