Add a cc feature in the ticket for incoming and outcoming mail
It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
My request is really urgent! ;-)
Thanks for your works!
Ditto: Sometimes my users will use the CC's to include other users mid-stream as the conversation develops.
When they currently do this I am forced to move the conversation out into regular email.