I suggest you ...

Add REST api for creating and managing tickets

Add a REST api for creating and managing (close, change status etc) tickets. This would allow people to use Tawk as a full on ticketing system and make it a great product.

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jaimon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Hugo Venter commented  ·   ·  Flag as inappropriate

    Must have this functionality. Tawk is really moving toward a unified communications tool, creating tickets via email is great, but you cannot integrate other systems to create/update tickets in Tawk.

    Adding this feature to the API would take it one step close to a truly unified communications platform.

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