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Survey after a chat, Post Chat Form

After a chat has finished ask the customer to complete a short survey.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

12 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    You’re always welcome! I’d love to hear your thoughts on your chat experience today. Please take a minute to answer a brief survey after our chat, which is geared towards improving the service we provide. Please rate 5 if satisfied with the service received today.
    Thank you for contacting us. Please feel free to get in touch with us again in case required. Take care and have a great day ahead :)

  • Aby commented  ·   ·  Flag as inappropriate

    Please provide a predefined feedback form after ending a chat. It will be really useful to improve chat support for the service provider.

  • Jack Pocesta commented  ·   ·  Flag as inappropriate

    The visitor should have the option to rate their experience with our companies agents. When the chat is finished, there should be a post chat form, or simply survey where the visitor can choose how goof their experience with the agent was.

  • wtaiden commented  ·   ·  Flag as inappropriate

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  • Karen commented  ·   ·  Flag as inappropriate

    I think this is a great idea, if it allows the customer to give feedback/survey on how the chat session was, and not just a thumbs up/down. This also allows greater analysis when it comes to your support agent performance.

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