Survey after a chat, Post Chat Form
After a chat has finished ask the customer to complete a short survey.
You’re always welcome! I’d love to hear your thoughts on your chat experience today. Please take a minute to answer a brief survey after our chat, which is geared towards improving the service we provide. Please rate 5 if satisfied with the service received today.
Thank you for contacting us. Please feel free to get in touch with us again in case required. Take care and have a great day ahead :)
This will be very useful
Yes! Please > a post chat survey after someone has ended the chat would be perfect.
Bump! Would love this future.
Very nice idea.
I hope that they'll add it.
Lim Ja Shen commented
After a chat has finished ask the customer to complete a short survey. hope you think about it
Please provide a predefined feedback form after ending a chat. It will be really useful to improve chat support for the service provider.
Jack Pocesta commented
The visitor should have the option to rate their experience with our companies agents. When the chat is finished, there should be a post chat form, or simply survey where the visitor can choose how goof their experience with the agent was.
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I think this is a great idea, if it allows the customer to give feedback/survey on how the chat session was, and not just a thumbs up/down. This also allows greater analysis when it comes to your support agent performance.