Skip pre-chat form after trigger
Based on this https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger there are many people such as myself who want the vice versa feature, If there is any triggered message then, the pre-chat appears naturally as if it were a conversation balloon
Thank you for the suggestion.
It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.
But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.
Idea is to be able to have pre-chat form normally required UNLESS chat was a trigger wich in that case allow to continue chat without pre chat form
Maybe this update you're putting in solves it as it will be more obvious / pop up and not need them to fill in the chat form?
It seems this is the opposite to this:
Perhaps it is better that they have the pre chat form to fill in - trouble is it's starts a barrage of live chats for people just wanting to see the message.
Currently if you send out a trigger the customer / user will see the notification.
If they miss the notification / ignore it for a moment, it then shows a 1 on the chat icon. It means they then have to sign up for a live chat just to see the initial message. Is there a way the message can be seen without the having to fil in the pre chat form?
We use the pre chat form to know who we're talking to as Tawk to doesn't yet have the inbuilt function for them to fill in once a chat has started.