I suggest you ...

To export all your user data and chat history into csv files

Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

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Joan Manuel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

110 comments

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  • Murat commented  ·   ·  Flag as inappropriate

    Option to export the chats in excel format, fields like name, contact no, email ID, Message and Time

  • Rffaele commented  ·   ·  Flag as inappropriate

    Contacts and chats you can download with CSV or Excel files. This would allow us to manage the various contacts in addition to archiving chats on our CRM, in a single file.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I solved this with a primitive way. First of all i'm using email request for begining chat. I scroll all the chats to the bottom. And select all and copy it, and get emails from all this strings with a php code like find all @ symbols and select starting from space to the .com

    Sorry for suck english :)

  • Anonymous commented  ·   ·  Flag as inappropriate

    Option to export the chats in excel format, fields like name, contact no, email ID, Message and Time

  • Anonymous commented  ·   ·  Flag as inappropriate

    It would be great if we can download the customer data and chat history in excel.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I need to be able to export the data of the users that I have as clients to be able to take better control of all people who visit and interact with my page

  • Eric commented  ·   ·  Flag as inappropriate

    Can you tell us when approximately this feature will be available ? Thank you

  • Eric commented  ·   ·  Flag as inappropriate

    We would like to extract all the conversations from 04/10/2017 in a .csv. Is it possible ?

  • Raquel Martín commented  ·   ·  Flag as inappropriate

    Hi!

    We propose that you can get hold of the preform data. A notice may be added with a link to the Data Protection Policy and there would be no problem.

  • Parag Lagu commented  ·   ·  Flag as inappropriate

    Enable export of phone numbers and emails ids collected for all chat clients. Regarding permission for usng for marketing, we can have a small check box to take this permission and then enable export of only those clients who have checked the box and given permission to receive updates/newsletters/sms/emails,etc.

  • Anonymous commented  ·   ·  Flag as inappropriate

    As an attorney, I can say that if you give your email address in a sales chat, then of course that email can be used for marketing purposes. In fact, we all do it all the time, as soon as someone shares their email. Now, if your terms of service says otherwise, then we shouldn't be collecting emails in the first place, but since this is a sales platform, of course we are going to collect email, and of course users should know that we are going to use the email for marketing purposes. Otherwise, there's no point in getting the email...

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