I suggest you ...

To export all your user data and chat history into csv files

Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

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Joan Manuel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

111 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    What if we ask user when he begin the chat with a CHECK BOX if he/she wants to sign up for email newsletter?

  • Gaurav commented  ·   ·  Flag as inappropriate

    An extract button that can help users to save a lot of their time by collecting all data at once(date wise or month wise) instead of clicking on each and every chat and copying it.

  • Anonymous commented  ·   ·  Flag as inappropriate

    There should be provision for downloading chat data dump along with visitor name, email and department- the fields added on chat widget.
    At least with this data dump, some evaluation can be done as how many chats or queries come up in each department. This is required as reporting facility is not there currently.

  • Rebecca commented  ·   ·  Flag as inappropriate

    Export a file in .csv for .xls with details of customers name and other pre-form data fields and offline chat message.

  • Lee Woodman commented  ·   ·  Flag as inappropriate

    All i am interested in seeing is the conversation export, i am not interested in the custom data so your update on July 8th is perfect for my use case. When are we likely to see this functionality rolled out?

  • Lee Woodman commented  ·   ·  Flag as inappropriate

    Is this feature available yet? It's a critical one to understand the general topics of conversation that are being done through chat from a senior management point of view. My idea with this is to get the keyword data out and run it through something like www dot tagcrowd dot com.

  • support geek commented  ·   ·  Flag as inappropriate

    it will be really great that you guys will add export option to excel. we need to backup all chats for data purpose, so please add export option in your software .

  • Arnold Phillips commented  ·   ·  Flag as inappropriate

    It is important that within the control panel in the message section can be downloaded certain amount of messages served by each agent.

    Very grateful if you have this feature to online caht TAWK.

  • Al commented  ·   ·  Flag as inappropriate

    If is possible, to export full chat history to, for example, to html or txt file. Thank you!

  • Arnold Phillips commented  ·   ·  Flag as inappropriate

    As a matter of urgency , we need if it is possible to download the Statistical Analysis in CSV or Excel format, thank you very much.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This feature would be very nice!
    The ability do process bulk data like offline messages outside the dashboard would speed up a lot of the work without compromising the original inbox function of the dashboard.

  • Vinay commented  ·   ·  Flag as inappropriate

    We would like to dowanload the chat sessions and use it for anaysis. Also it will be useful in case we want to review them in a excel

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