I suggest you ...

chat transfer to another agent.

Please give us the option to transfer the chat to another agent

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Manassés shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

65 comments

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  • Lauren commented  ·   ·  Flag as inappropriate

    I agree. We relying on two different departments handling certain parts of out Website. Sometimes a chat comes into one department that is meant for the other. What a pain to tell the customer to navigate to another page to start another chat session!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I think it's just a column in database and a text field form in front end, can please just add it?

  • Nassos commented  ·   ·  Flag as inappropriate

    Any update about this?

    Similar programs from a decade ago had this option. Its a basic function really..

  • Paulo commented  ·   ·  Flag as inappropriate

    This is a big limitation. We'll look into different chat solutions that allow to easily assign a chat to another department/agent.

  • Erick Vils commented  ·   ·  Flag as inappropriate

    Any update about this?

    For us, is very dificult to put the chat on "Another department queue" alerting these department members about a issue that must be transfered to other department.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hey guys, its been almost a year since you said you were planning it. A hand off would be AMAZING for companies using departments to departments. and this is the second most requested item. Any updates?!?!

  • redss commented  ·   ·  Flag as inappropriate

    Facilitate internal communication so that we do not need to use other software for internal communication.

  • redss commented  ·   ·  Flag as inappropriate

    It is recommended to increase the function of transferring files and pictures in private chat and group chat.

  • Ali Baba commented  ·   ·  Flag as inappropriate

    pourquoi vous n'avez pas de widget comme zendesk, Vous n'avez pas le service de routage et le service de transfert de visiteur vers un autres agent, et il nous faut la photo de l'agent sur chaque message avec le visiteur, il faut vraiment améliorer s'il vous plaît

  • Ali Baba commented  ·   ·  Flag as inappropriate

    and then thank you but please tawk.to must also have this cat transfer module, as zendesk must tell the management to do this is a suggestion, in your opinion you are not jealous services and modules of zendesk so we must also make the same agreement?

  • Mario commented  ·   ·  Flag as inappropriate

    i suggest you like if the customer want to be transfered to another agent like the sales department that will be great to have the feature to be available please add thanks !!!

  • OP commented  ·   ·  Flag as inappropriate

    This would be helpful. Yes, you can "solicit" through a intra-agent chat but that process is 3 or 4 steps and 30 seconds as opposed to a single click and 3 seconds. In a high volume environment, focusing on how to save 25 seconds per action is impactful. It's also the difference between users "liking" a platform and "raving" about it.

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