I suggest you ...

Rate agent on chat end

Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

Maybe include stars, single and message input fields.

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    Koby shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    60 comments

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      • Clecio commented  ·   ·  Flag as inappropriate

        It could put when to finalize the chat the client evaluate the attendance of the agent from 1 to 5 stars with options configured by us

      • Nandan RP commented  ·   ·  Flag as inappropriate

        I would like to suggest to have a feedback form when chats end. So agents can ask custom questions and the customer can answer.

      • Gustavo commented  ·   ·  Flag as inappropriate

        After we chat with customers, we could give them a form for rate the chat, like "how is the rate for the service?" "Did you have to contact the service more than once?", etc...

      • Nick Taylor commented  ·   ·  Flag as inappropriate

        As the user or agent ends the chat session a rate this agent section appears.

        This would be easy to impliment into the existing agent rating system and should fit nicely in the admin section where the pre-chat form is located.

        Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

        Maybe include stars, single and message input fields.

        Thank's in advance,
        Nick.

      • Patrick commented  ·   ·  Flag as inappropriate

        This is a very common feature in almost every ticketing and chat system out there

      • Anonymous commented  ·   ·  Flag as inappropriate

        Waste of time with this... If any body any where there we can't add short cuts as well as at a time 3 or4 login with there own pc s this is not good to my company .if its happens even competitors also can use then company will loss.

      • Adriene commented  ·   ·  Flag as inappropriate

        Hello! I would suggest creating a satisfaction survey at the end of the chat. Knowing only if the client liked or did not like does not allow us to measure our mistakes and how we can reverse the situation. Thanks for listening!

      • Shaye commented  ·   ·  Flag as inappropriate

        While the thumbs up and down buttons are on the chat box, they are so transparent that our clients don't appear to see them to use them very often. We'd like the ability to rate our support better if we could have a sort of "bump" reminder command or the ability to darken those rating icons in the widget so that it's more obvious that we would like to have their feedback at the end of the chat. Thanks.

      • Heather commented  ·   ·  Flag as inappropriate

        I would like to be able to send a link to our surveymonkey survey which currently measures customer satisfaction for all our email tickets.

      • Niko commented  ·   ·  Flag as inappropriate

        I would suggest to have the possibility to create an automatic poll at the end. For example. How was your chat experience? (Excellent, Good, Average, etc..)

        what do you think?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Wow, i was here to ask for the same thing. Looks like everyone wants it. I hope tawk.to applies it :)

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